Southwest Airlinesflight phx to bna

I went to check in my bags at the SW counter in PHX and Customer Service Agent Dmitri told me that he couldn't take my bags until I put the tags on. My hands were full and instead of helping out he just stood there with a dumb look on his face. I said ok we'll go to another line and then he offered to help. I mean isn't his job to help the customers get bags checked in? He offered help after instead of when it was apparent I needed help the first time.

Jul 31, 2018

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