South Beach Diet Enterprises / SBD Enterprises / paused my order, still charged & shipped-refused access to supervisor, etc.
I came home today to a larger SBD shipment. I paused my order to December and put a reminder to pause longer because I needed to not have this expense until after the holidays and I don't have space for the food. I didn't intend to get my last order but hadn't paused it so no problem. That was my fault.
I called customer service and was told there was no record showing that I paused it out past October and there as no refund or return. Asked for a supervisor. Got transferred to a non-supervisor. Kept requesting. Then somehow wound up with the sales department. Again not a supervisor. Called headquarters. Same experience-told no refund/return and that I hadn't paused it out that far. I said again that I understood what the system showed but that it was incorrect. Imagine, technology messing up?! Anyway, because I work in phone-based customer service I maintained my cool but I'm incredibly angry, the service has been horrific and now I'm trying to find people to give this food I can store to AND am out a chunk of money I don't have to spare. And cannot get anywhere. I figured this would be my last effort before turning to social media and the BBB. And now if I cancel my order looking at the last filed complaint I'm going to get charged ADDITIONAL. This is insane.
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