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Souq.com / bad after sale service

United Arab Emirates

My experience with Souq.com is a memorable one.. I bought a BUSTED Samsung mobile from Souq.com in which I tried to send it back to repair thru the famous QExpress. I waited 10 days calling them daily for a pickup and they kept promising me daily for that pickup. At last, I gave up and asked them for a solution to my agony. their solution was for me to leave my work and deliver it myself to their Quooz store which I ended up doing. the worst part is that Souq.com did nothing about it. I complained and called a lot, asked to speak to a supervisor but no action was taken except these useless mails I received from them. that taught me a lesson NEVER TO BUY from Souq.com and never use QExpress again..

Re
Dec 14, 2015

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