SUBMIT A COMPLAINT

Souq.com / a branded perfume that I purchased

dubai, United Arab Emirates
Contact information:

I have been user of souq for a long time, but a recent experience makes me question the genuineness of their certain products
I ordered a branded perfume from them, it was delivered, I checked it and it was not effective the fragrance did not last for even 20 minutes and very dull fragrance, now I am a person who uses perfumes on a daily basis now I was not sure of it was a fake product or if it was an expired one . I checked expiry date and it was nearing expiration. Hence I returned the item.
They informed me that product once opened will not be taken back, but how can I know if a perfume is bad or good without opening it . After many calls emails and complaints on their site it has not been solved, the only offer they give is to send me back the useful product. I have been sending messages to them on twitter for last 11 days and the whole saga is now two months old . But no solution in view. Order No. [protected]

Sa
Jul 01, 2016

Post your comment