I had a bitter experience with Sony Ericsson's P990i product and one of Sony Ericsson's certified service center when I gave my Sony Ericsson mobile (P990i) purchased from samar communication, palam vihar, Gurgaon, Haryana-122017 vide receipt no 177 dated Apr 27, 2007 on my Citi bank gold credit card by paying Rs 28203/- with warranty of one year. (Which I feel overcharged as per few other dealers, the cost at that time was Rs 20,000, followed by lots of freebies ) . Subsequently, purchased 2 GB memory on my Stanchart Platinum credit card by paying Rs 3300/- on June 27, 2007 as advised by the dealers.
The phone started malfunctioning and I encountered a number of problems from the day one such as 1) The phone was unable to save more than 16 contacts to SIM, on repeat process the same random 16 numbers again get saved. 2) The phone could not accommodate more than 60-70 lists in the contacts, to save more than that few other numbers have to be deleted. 3) Despite enhancing to 2 GB as suggested by the dealers, the same problems persists. 4) Unable to save to memory stick from the contacts. 5) The memory stick cover does not shut properly the way it should have been in other phone with same models. 6) It shows some messages such as information can't be found/ no memory and at time SG/... etc. In totality, I was not satisfied with the product and all my efforts to diagnose the actual fault gone vain.
Finally, I carried the mobile to Sony Ericsson's DT City Center, Gurgaon, Haryana on Jun 02, 2007 and showed to the staff, after thorough checking they advised me to go to Arcade near JMD in Gurgaon and at lasy, advised me to go to Sony Ericsson's certified Service center at Galeria, Gurgaon, Haryana.
I visited Galeria and shown to Mr PK Koul,Floor Incharge, JLK Enterprises, Galeria, Gurgaon he in turn, requested me to come the very next day with all documents after listening to my problems and my query to replace the handset with a new one. The next day, I took my set along with complete documents as requested by him. But to my dismay, he got into some sort of ordeal stating that the set goes to other repair center for advanced diagnosis, from there another center. He told me that it takes minimum 16-18 days and the replacement also comes from there. When I requested for a substitute he got offended and even refused to undertake the repair and asked me to go ahead wherever I wish to. He refused to give me in writing in the letter head when I asked him to pen down why he could not service.
At the end of the ordeal,he had asked me to hand over the set to the technician which I did.
I brought this incident to the knowledge of Sony Ericsson's customer service center number of times. But to my dismay, I get only one reply that they would come back to me with best possible solutions.
I threatened them by demanding the amount spent on the mobile (Rs 28203+ Rs 3300= Rs 31503) and for the damages or lodging FIR and going to consumer court/News Papers etc, but the company/customer service center was unmoved and stopped corresponding with me. My official as well as personal work is suffering without the phone. Finally, I received a replacement (as per the service center it was a new phone despite pointing out the huge difference in the IMEI number) P990i with IMEI NO. is [protected] on June 15, 2007 at 1920 hrs with out the screen protector against my brand new phone IMEI No. [protected]. It appears that P990i is a bad product and I came to know from the service engineer that the company has stopped its production as several customers are approaching the company with innumerable complaints.