SUBMIT A COMPLAINT

Sony/DIG.CAMERA:DSC W350CYBER SHOT / need replacement

COMPLAINT ON SONY DIG.CAMERA PURCHASED ON 14.12.2010
From
Chittaranjan Samantaray
QRS.No.18/4, Unit – I, Bhubaneswar
P.O – Ashok Nagar, P.S –Capital P.S
Dist – Khurda, State – ODISHA
PIN – 751009

PRODUCT & PURCHASE INFORMATION
Particulars of Article :SONY DIG.CAMERA
Model :DSC W350CYBER SHOT
SL. No. :5716145
Date of purchase :14/12/2010
Warranty :Valid up to 3 years from date of purchase i.e up to Jan 2014

Name & Address of customer :CHITTARANJAN SAMAL(SAMANTARAY)
:QRS.No.18/4, Unit – I, Bhubaneswar
:P.O – Ashok Nagar, P.S –Capital P.S
:Dist – Khurda, State – ODISHA
:PIN – 751009
:PHONE- No. [protected], Mob No. [protected]
:(Title has been wrongly mentioned by the dealer i.e Samal instead of Samantaray)

Details of dealer :SPECTRA VISION :9-JANAPATH, BAPUJI NAGAR, :BHUBANESWAR-9 :ODISHA
Purchase value :Rate – Rs 9326.92
:VAT Amount- Rs 373.08
:Total Amount – 9700.00
:Cash memo No. 7898

INFORMATION ON DEFECTS FOUND WITH CAMERA
JOB SHEET NO.1
Date of complaint : 31.12.2010
Job No. : 5779/31.12.2010
Defect : NO FLASH
Job provided to : M.M.Electronics, Bhubaneswar through the Dealer (Spectra Vision)
Delivered : After one month (Approx.)

JOB SHEET NO.2
Date of complaint : 09.02.2011
Job No. : WS100004411020900291/09.02.2011
Defect : CLICK BUTTON NOT WORKING, VIDEO RECORDING SOUND PROBLEM, FOCUS AUTOMATICALLY
INDICATES ON LCD SCREEN.
Job provided to : Rajpath Service Center, Bapuji Nagar, Bhubaneswar through the Dealer (Spectra Vision)
Date of delivery : 05.03.2011

JOB SHEET NO.3
Date of complaint : 05.11.2011
Job No. : WS101362111110500051/05.11.2011
Defect : BLACK SPOT COMING ON THE LCD
Job provided to : Happy Care Service, N-4/243, Bhubaneswar through the Dealer (Spectra Vision)

PRESENT POSITION
Prepared by the Happy Service Center, Bhubaneswar on 09.11.2011 to deliver the camera but could not be delivered due to some other problems noticed by them at the time of trial. The camera is now with them.

MY REQUEST
Please replace it immediately with some other model fit to the cost or reasonable higher as I am not in position to retain such defective camera at any condition which is showing many problems time and again.
(Chittaranjan Samantaray)

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