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Sleep Country / Tempur Pedic mattress has mold underneath

1 Ottawa, Ontario, Canada
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We purchased two twin TempurPedic Contour at the same time, from the same store and they have been side by side on the same bed, in the same bedroom for the last 4 years. Last week, we discovered that one of the mattress has mold growing underneath the mattress. After much research online, we discovered that it is a regular occurrence for people who place their mattress on a hard surface (which is not considered inappropriate according to the manufacturer). The consensus among reviewer and industry people is that the way the mattress is manufactured, it lacks the appropriate venting to ensure it does not happen no matter what type of set up and/or bedding you put on it. So we called the customer service about the warranty. They denied it was a manufacturing issue and it had to be the moisture in the room. We said it was impossible because the same TWO mattresses had been side by side under the same conditions since day one. The customer service representative basically said, that we were out of luck and that it was not covered under the warranty. This is complete BS. I want a replacement mattress or my money back.

Re
Jan 21, 2016

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