Menu
Sheetz Customer Service Phone, Email, Contacts

Sheetz
reviews & complaints

Learn how the rating is calculated

1.0 1489 Reviews

Sheetz Complaints Summary

14 Resolved
1475 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Sheetz has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Sheetz. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Sheetz reviews & complaints 1489

Sort by:

Newest Sheetz reviews & complaints

ComplaintsBoard
S
12:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz manager on duty from 10pm-6am

This not a complaint with my service but how this manager on duty was talking to other employees I don't think was called for and maybe she doesn't deserve a pink/red shirt. Her name was Jamie and she works at the Sheetz on 380 Philadelphia st indiana pa. She was saying that she is going to stay in the back room until 3am and not help since no one wants to wait on customers since she was busy counting the drawer. Meanwhile I saw the other three employees in the back making food. I think how she was yelling at the employees and how she was acting was not how a shift leader/manager should act. It was very uncalled for how she was yelling and treating other employees.

Read full review of Sheetz
Hide full review
ComplaintsBoard
S
10:55 am EST

Sheetz employee attitude vs. va abc laws

I used to tend bar locally.. so I know all of the strict Virginia ABC Laws. I headed into Sheetz in Tappahannock, VA last night to purchase beer. In the state of Virginia you may sell beer at a convenience store until 12 AM. Our sheetz cuts off the time at 11:45. An employee saw me with beer, and instead of checking me out, walked away until the time hit 11:45 - and then told me I couldn't purchase. If she had checked me out when she looked at me, it would have been plenty of time for my purchase. I am upset because of her LAZINESS. She stated it was because she needed to lock the cooler. She did NOT need to lock the cooler as there was a manager on duty at the time. She then got an attitude and said the register cuts off sales of alcohol at 11:45 PM. I asked her to show me that, and she refused and called the manager. Luckily, I know him. If it wasn't for him working, things would've been much worst, JUST because of her attitude. The beer wasn't for me, so it didn't bother me that much. But the fact that she looked me in the face, THEN walked away and called over her headpiece to tell the WORKING employee at the counter to not sell me that beer. She was stocking cigarettes with a line backing up, when she could've waited since they CLOSE this location on Friday & saturday nights from 2AM-4AM. It bothers a lot of people that the store is advertised as 24/7, when in fact, it is NOT. I frequent sheetz A LOT. I order from the online app quite often. I'm sure if you check your data base for my debit card number, you'll see it pop up all over. My problem is, this is not the same sheetz it used to be. The new employees are usually sloppy.. they are not nice or smiling.. they act like they hate their jobs. Every time I purchase an online order, the front employee calls it to the back to tell them it's paid and I STILL have to ask them to hand me my food. EVERY. TIME. UNLESS, it is a "seasoned" employee, in which I have no problem and they meet me at the counter since they all see me so often. In the last 3 years I have watched employees come and go, and I ask myself why. The way some of these employees have been acting - makes me not want to go in there anymore. And I would definitely never want to work with anyone like that. ONE bad employee can effect them all.. work ethic, customer repor, & reliability. Remember that.

Read full review of Sheetz and 1 comment
Update by S. Moody
Mar 25, 2018 8:46 pm EDT

Wow.🙄

Update by S. Moody
Mar 13, 2018 9:36 am EDT

Again, it wasn't for me. It's not up to an employee to determine if someone needs alcohol, food, cigarette, etc. it is the employees JOB to sell them what they came in the door for, at a timely manner without such an attitude and without being lazy. Nothing I said was against what would be expected at any other job. 👍

Update by S. Moody
Mar 12, 2018 6:39 pm EDT

This is ALL of the time. Only the seasoned employees smile. The newer employees act like you need to kiss their feet to get service. Naw. That's not how a business should operate. I was NOT intoxicated. I was the DD for the night. I was upset because the employee looked me dead in the face and walked away. That's completely unprofessional, and not how she is supposed to do her JOB. 👌

Hide full review
1 comment
Add a comment
The Lidman Foundation
The Lidman Foundation
Lewisville, US
Mar 14, 2018 11:51 pm EDT

Long time no see Nonnie Mouse.

ComplaintsBoard
G
2:51 pm EST

Sheetz salad

I ordered a made to order salad this morning while at work. I added tuna salad, diced tomatoes, bacon and cheese. When my coworker brought lunch back to us (we used the pick up later option), I noticed that there were no tomatoes on the salad and the tuna salad was less than a tablespoon worth. The salad consisted mainly of lettuce. I was very disappointed in the final product. I'll think again about ordering food from Sheetz.

Read full review of Sheetz and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
S. Moody
, US
Mar 10, 2018 11:05 am EST

That's not even a full salad...

ComplaintsBoard
N
6:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz refused my debit card

I've been going to the SheetZ located at South Miami and TW Alexander in Durham, NC for years now. It has always been my favorite place to get gas. This morning, I was refused service as the location now apparently uses "chip readers"- which do not work. Every time I am at a store with chip readers, they fail, and I am able to just swipe my card & pay that way. Not at this SheetZ. I ended up leaving without my purchase, because the chip reader would not work, and the cashier would not let me swipe my card. This has never been a problem at this (or any) SheetZ location before.

Unfortunately, as they will no longer accept me as a customer, I will not be shopping here again.

Read full review of Sheetz
Hide full review
ComplaintsBoard
A
5:33 am EST

Sheetz marlboro black and red one hundreds

I have been smoking your cigarettes for many years now and have never had any problems until now last night I bought a pack of cigarettes from the Sheetz in Bedford Pennsylvania and upon opening that pack of cigarettes I noticed that a couple had discoloration to them I discarded them couple cigarettes and continue to light one once that cigarette was lit I took a hit of it and realize that it tasted like chemical I am concerned that there might be something wrong with the cigarette or the whole batch that might have been delivered to that Sheetz I am also concerned that whatever that was might have hurt me I do not know I'm going to go to a hospital to get checked out to make sure that whatever was in it is not completely toxic thank you

Read full review of Sheetz
Hide full review
ComplaintsBoard
F
12:49 pm EST

Sheetz misleading gas prices

At the sheetz station on rte 18 and i-94 in sharon-center, ohio, I was mis-led that the price would be $2.22 for unleaded. When I got to the pump, I found it was $2.25. I asked the clerk inside about the discrepancy, and was told that the $2.22 price is for loyalty program customers. I said the sign on the road is very mis-leading. They told me there is "microscopic lettering" that refers to the loyalty program. She then asked if I wanted to join the loyalty program... Heavens no!

As everyone knows, a gas price sign is the decision-factor for selecting a station to stop at. No other station posts "loyalty program pricing"!

I'm ticked! At sheetz! And will never stop again, because I can't trust your pricing.

Read full review of Sheetz and 1 comment
Hide full review
1 comment
Add a comment
S
S
S. Moody
, US
Mar 10, 2018 11:09 am EST

The "loyalty program" you speak of, it's the Sheetz rewardz Program. It doesn't cost anything and you don't give any personal information. It tracks your purchases like an MVP card would do at Food Lion, except sheetz gives you "points" for those purchases. And the point can be redeemed for items - drinks, food, candy.

This is not a scam. And anyone who has ever been to a sheetz knows that they advertise 5 cents off a gallon with your sheetz card. No biggie.. they could've given you a card right then, and you wouldn't necessarily need to register it.

ComplaintsBoard
N
12:15 pm EST

Sheetz job

They are very rude and pick people over other people. They would sooner have teenagers that think they know everything than a adult that can do the job better. They read applications when they feel like it. They talk bad about someone after they leave. They are very picky about people and let other people have things that other people can not have. I say this because i was turned for a scar on my neck but a person that has their skin covered in tattoos can work there.

Read full review of Sheetz
Hide full review
ComplaintsBoard
K
4:10 pm EST

Sheetz car wash

I paid 12 dollars for a car wash and my car looks just as dirty as it did before I went through. The windows still have film on them side windows are awful dust and dirt all over. I paid alot of money for a car wash to not see any difference. I have pictures if u would like to see it. I also had my co-workers look at it and they even were like this is the worse car wash I ever saw.

Read full review of Sheetz
View 0 more photos
Hide full review
ComplaintsBoard
C
10:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz mto online order

I ordered a salad to take to work. It was to be a chef salad with honey mustard dressing. Once I am at work, I cannot leave, due to my position. I picked up my order, glanced in the bag to see that it was what I had ordered, and left. When I arrived at work, the lid had not been put on correctly. Causing the contents to partially spill out, and my dressing was missing. So, for $6.35, I got a partial salad and no dressing. Adding to my frustration, and the reason I had stopped frequenting this store, was the fact that I am singled out as "the one who wanted coffee when the machines were being cleaned" this happened 1 time. The guy at the register has brought it up each time I go in, which has been twice in the last 4 months. Once again, there was very little coffee, although all the vats were lit, and the milk station was empty.

Read full review of Sheetz
Hide full review
ComplaintsBoard
J
11:58 pm EST

Sheetz everything store #604

Ordered two wraps. Only had a pcs of chicken that was 1x1 inch. Told supervisor was told it gets one piece we can't help the way it comes in. I said it's been cut on both ends. She said ohhh gave me money back. Dirty restrooms empty coolers cold coffee. Stood at register for ten minutes waiting to get rung up. Place was a mess. New store and giving off this type of work ethics.

Read full review of Sheetz
Hide full review
ComplaintsBoard
A
9:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz customer service

I went to sheetz this morning before work to get gas. I decided to go inside and get coffee and some snacks before I started my 10 hour work day.
I got my snacks and went to get my hot coffee and there was an employee cleaning up the area.
That's great and i'm glad y'all take pride in how the store looks, but she made me feel as if I was in her way..
I get you're cleaning and it's your job to clean. But if there are customers. You move outa the way. And let them get their coffee and creamer without it feeling like you are in the employees way...
I get up to the counter and say to the cashier "you might wanna tell the employee who's cleaning the coffee area to not make it feel like the customer is in her way"
He just looks at me... Doesn't say sorry, kiss my foot... Nothing...
So I pay for my items and gas $28 bucks later, and I was so annoyed over the coffee situation, I threw my coffee away in the parking lot.
Bottom line in my ramble. A customer should never feel like they are in the way, especially when they are giving you guys business. After today, i'll travel a bit more and go to rutters for my "before work needs"

Read full review of Sheetz
Hide full review
ComplaintsBoard
J
10:13 pm EST

Sheetz mto food

Used to be great. The last 3 times food was sloppy and incorrect. Rude when asked to fix it and didn't have the time to wait after waiting almost 20 minutes for 2 subs and a salad. It's the most conveniently located place in our small town and we can't afford to get the wrong food and a sub so messy you would have to eat it with a fork. I don't usually do this but I'm not spending anymore money there if it doesn't change.

Read full review of Sheetz
Hide full review
ComplaintsBoard
B
1:36 pm EST

Sheetz w2

I am an ex employed. Used to work at sheetz on Derry st in Harrisburg pa. I have been trying to reach somebody about this for almost two weeks now. I was told by the manager to contact the custoner service to try to get somebody I can talk about about why I have not received my W2's yet. You can reach me at [protected] or [protected]@gmail.com. Thank you

Read full review of Sheetz
Hide full review
ComplaintsBoard
C
11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz service from the mto

So I went to the Wheeling West Virginia sheetz on National road yesterday ordered my food a few mins after 3:00 and did not receive my food until 3:40 and it was cold when I revived it from the counter. I was super upset that my food took 30-40 mins to get from the MTO. I don't know what the issue was because it wasn't like they were busy and they didn't not apologize or explain why I had to wait 30-40 mins for my food I could've went to a sit down restaurant and got my food before obtaining my food from the MTO

Read full review of Sheetz
Hide full review
ComplaintsBoard
D
5:38 pm EST

Sheetz food service and quality

Good evening, I am typically one not to complain as I have worked in the service industry for quite some time, but I am putting my foot down. I went to sheetz on Pugh street for some food around 2am on Friday night. I had been studying for an exam I had today and was exhausted but there were not many options for places to eat. I ordered Mac and cheese bites and some hamburger wraps. The food took roughly 40 mins to make but it was busy so that was understandable. They seemed to be working hard but that wait time was a little unacceptable. Not only were my burger wraps cold even though I ate them as soon as I received them, but I didn't receive my Mac and cheese bites until I came back and asked for them. The burger wraps tasted disguising, not only because they were cold but poorly made. I am questioning ever giving sheetz my business again unless something is done to smooth over my bad feelings over. Thank you for your time and I'm sorry for the bad news.

Read full review of Sheetz and 2 comments
Hide full review
2 comments
Add a comment
H
H
hoagie1
, US
Feb 10, 2018 1:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

i got a 12 inch Italian sub saturday february 10 at 140 am GROSS stop selling food i wont ever be back i know you dont care but you should i will tell everyone i see go some place else

C
C
CTellsit
, US
Jan 29, 2018 6:05 pm EST

I sure hope the test for which you were studying wasn't an English test.

ComplaintsBoard
C
3:17 am EST

Sheetz food/location

Went in to sheetz tonught for food there was a very intoxicated male in there trying to fight everyone then another male walked in with no shirt to buy milk I ordered my food and when I recieved my order I left the store to find milk splashed all over the side of my car and a group of people who seemed to be very drunk. I had to stop and wash my car in the way home and then once I got home to enjoy my shmagels they were disgusting! The hash browns were amazing everything else including my feeling of safety was completely disregarded by sheetz and I doubt I will ever go back

Read full review of Sheetz
Hide full review
ComplaintsBoard
N
6:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz food service

I went to my local sheetz and placed an order thru the drive thru. Upon receiving my order of 5 count order a and 3 count order of chickens trips tossed in buffalo ranch sauce (which took 20 minutes) I checked the order. The first wasn't even mixed it was a pool of ranch and a pool of hot sauce and the other was habanero sauce. So I politely went inside and showed the employee behind the counter. He gave it so someone named Abby who was giving me attitude for asking. Then she sent it back another young man who proceeded to come to the front and tell me that I was wrong and I ordered it like that. I didn't want to cause a scene so I said I dont believe I did but if did it was a mistake and I'm sorry is there anything you can do. I didn't order habanero and untossed pools of sauce. The man at the register gave me a 5 dollar gift card and was very kind and apologized. Then I watched the gentlemen who argued with me fill several peoples order that had come in after me. It took him a half hour to fix my order. I personally believe he did it in spite as he clearly filled tons of orders before coming close to mine. I watched people coming and going for a half hour! This is not the first time I've had a problem here. I don't know what the issue is but hate having to confront people like that. I'm not ever returning to eat at a sheetz establishment because I don't want to have the wrong order and then be made to feel like I'm being a jerk for kindly asking for it to be rectified repeatedly. Its the last time for me. Im over it.

Read full review of Sheetz
Hide full review
ComplaintsBoard
A
6:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz waiting 20 minutes for my coffee

I placed an order at 12:16pm got my food after about 10 minutes but continued to wait for the specialty drink I ordered. After waiting a few more minutes I realized they had forgotten about my drink and we're filling all the other orders. I got in line and informed a cashier that I had not gotten my coffee I ordered. After a few minutes they made my drink FINALLY at 12:34. I feel it's unexceptable to wait 20 minutes for a coffee.

Read full review of Sheetz
Hide full review
ComplaintsBoard
T
11:15 pm EST

Sheetz night shift staff

Hi, I am an ex with one of your employees. Not a big deal, however now when I walk in I am constantly being watched and talked about. This has happened two nights now and I no longer feel like a customer, but rather an outsider. I am hoping you can reprimand them for their unprofessional behavior as I plan to continue buying food at your store, however if this keeps up I'll be forced to take my business elsewhere. I have never harassed anyone or caused a scene, I don't even talk to my ex unless it's part of a transaction. I find this behavior not only to be unprofessional and immature but also intimidating.

Read full review of Sheetz
Hide full review
ComplaintsBoard
B
1:10 pm EST

Sheetz car wash

on 1/18/2018 I was stuck in the car wash. The car washed stopped after rinsing off half of my car. The doors would not open and the car wash was stopped behind my car. I had to call and get help. Thank goodness I had a cell phone with me because the emergency box was frozen shut. The manager finally sent out a person to open a door and then I had to go through the car wash again to get it rinsed off. He was very nice and waited for my car to finish but the manager there said it had been acting up all day. I think they closed it after I was done. Probably should have closed it before that. I go there all the time to get sandwiches and for car washes. My address Brenda Rodland, 6800 Firman Rd, Erie Pa 16510

Read full review of Sheetz and 1 comment
Hide full review
1 comment
Add a comment
S
S
shreque
, US
Nov 04, 2022 1:16 pm EDT

The car wash at Sheetz in Carmichaels Pennsylvania was just completely redone and is now 90% worse. It used to be a touchless now it has brushes which are leaving streaks all over the car and not hitting the corners at all, as well as barely touching the wheels.

Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Sheetz contacts

Phone number

+1 (800) 487-5444

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sheetz?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sheetz Customer Service. Initial Sheetz complaints should be directed to their team directly. You can find contact details for Sheetz above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sheetz. Discuss the issues you have had with Sheetz and work with their customer service team to find a resolution.