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Select Portfolio Servicing
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1.6 59 Reviews

Select Portfolio Servicing Complaints Summary

9 Resolved
50 Unresolved
Our verdict: With Select Portfolio Servicing's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Select Portfolio Servicing reviews & complaints 59

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Newest Select Portfolio Servicing reviews & complaints

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6:43 am EST

Select Portfolio Servicing The rep was rude and didn't warn us about the documents

We weren’t happy with the services of Select Portfolio Servicing Inc. We haven’t paid our credit and found the refinancing program. When we contacted the rep, he was very angry and rude with us. He said a lot of unpleasant things and said that we must send a lot of additional documents, which we didn’t have and no one warned us about it. It was so unpleasant that the company behaved so badly and didn’t warn us about these documents in advance.

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10:12 am EST

Select Portfolio Servicing They drastically increased the payments after I found new job

I have paid for the mortgage within two years and suddenly I lost the job and couldn’t pay the same sums as it was before. I called to Select Portfolio Servicing Inc. They lowered my payments and helped me with the payments, so after I have found the job, I called them again and asked to make some updates. These guys increased the payments for 4 times and I wouldn’t be able to pay such sums as they wanted to.

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9:43 am EDT

Select Portfolio Servicing Loan Modification / Short Sale / Foreclosure

My loan was sold to select portfolio servicing by Chase. Once they obtained my loan the added attorney fees and other fees on my $218, 000 home loan from Chase. I applied numerous times for a loan modification was always denied, per select portfolio my loan totaled $350, 000 I opted for a short sale. I had an approved short sale; however they auction / foreclosed on my Home and gave me 24 hours notice to move my Family and myself. They not once tried to work with me to make my Home affordable and now I have lost my Home.

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4:09 pm EDT

Select Portfolio Servicing Exspenses paid by servicer not documented Internet

Hello, I currently have an account with SPS or BKA Select Portfolio Servicing Inc. . My account was originally with another local bank in my area. After my divorce, I could no longer afford to pay my mortgage on time and my accountant was forward to SPS. Foreclosure was pressing. However, thank you JESUS ... I was able to get out of foreclosure through the HAMP program. From what I was told, all of my in the rear mortgage payments and other LEGAL fees were included in the modification and added in my mortgage payments. Well, I noticed that there was a $748.65. I asked about the fee and I was told it was lawyer fees that were added as a result of the foreclosure fees. Lawyers fees ... What? I asked why they were not included with the modification along with the other fees. SPS rep/supervisor said the fees were received after the modification was made. Not only am I having to pay the $748.00 am being charged INTREST. Then I asked for an invoice showing that this charge was in fact LAWYER fees and I told that they aka(SPS) could not give me an INVOICE. I guess I’m supposed to take their word for it and be charged interest on top of the fees. Is this LEAGAL?

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Nedacheh
, US
May 31, 2023 12:40 pm EDT
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nope!

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11:52 pm EDT
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Select Portfolio Servicing Mis-information & dirty tricks

Hello again. I posted a comment about this company back on april 1, 2011 and today I just received some outstanding news about this stellar company. Last fall, they "approved me for their"inhouse"refi program. At that time, I wanted to know if the new lower price was still going to cover my escrow account (for my taxes and home owners insurance). I was told that,"yes, mr. R, these items will be paid like they have been in the past". Today, I received a letter in the mail and an email. The letter was from select portfolio stating that since I haven't funded my escrow account since last fall, they are closing it and I am responsible to pay all taxes and insurance.. That's just great, as if I had any say in how they distribute the money I send in every month. The email was from my insurance agent stating that sps hasn't sent them any payment and my policy will terminate in ten days unless they receive a payment from them or me. I tell you, this sps is nothing but a bad nightmare. How I wish I had some say in who buys my mortgage. Beware of them. For your own peace of mind, avoid them at all costs! Thanks for letting me vent. Jmr

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F.U. SPS
Alameda, US
Jun 12, 2011 5:09 pm EDT

Get an attorney immediately! They are liars and do this to steal your home! The FTC tried them once before when they were named Fairbanks Capitol. The FTC did nothing more than fine them and slap them on their wrists. They went back to biz as usual and don't count on the BBB, FTC, AG or your politicians who may be getting campaign contributions from the banks to fight for you either. We are in a new governement..THE UNITED STATES OF THE BANKS...by the banks and for the banks! Class action? Well, the Fairbanks class action case didn't stop them and the lawyers made out like bandits! Only recourse is for each person harmed to get an attorney and fight it in the courts. Educate yourselves tot he fraud on sites like MSFRAUD.ORG, MIke Dillons anti-SPS site Getdshirtz, Attorney Neil Garfield's Living Lies web blog and his youtube videos and Facebook site homeowners against mortgage servicng fraud to chat. Garfield and Atty Max Gardner (NC) have atty lists! Go to Gardner's bankruptcy Bootcamp site (site to train atty's) and look up GRADS. Much work to learn this crap that Wallstreet put us in and the servicers use to help them pull it off! Fight like hell and don't get out of your homes! Driveby inspections & BPO's? Illegal fees to add to freclosure. If you get behind on a payment...DO NOT pay by phone! Pay by either Western Union or Bank check! Then, itemize on the check what every dollar is to go to or they will put the cash where they want it to go to... their escrow, corporate advances, etc all loaded with their bogus fees! Send them a cease communications letter via certified mail return receipt requested! If they violate sue them in smll claims under violations of Fair Debt Collection Practices Act! $1000 fine for phone abuses after getting do not call letter. God be with you all! This is a new war on the homeland and our politicians could careless! NEVER MIND FIGHTING A WAR ON TERROR OVERSEAS on BIN LADEN, LIBYA...HOW ABOUT THE WAR HERE CAUSED BY THE BANKS? HOMELAND SECURITY GO AFTER THE BANKS AND THEIR EXECUTIVE CRIMINALS!

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4:48 pm EDT
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Select Portfolio Servicing - Stalling on hamp refinance

My mortgage was sold to Select Portfolio Servicing about 4 years ago. In may of 2009 I contacted SPS in order to apply for a refinance with the Federal Government HAMP Program. this company has been giving me the run around ever since. They insist I do not qualify for the program. Yet, If I go on the HAMP website, I meet every qualification. When pressed...

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5:33 am EDT
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Select Portfolio Servicing ignoring my rights for a modification program

This collection agency offers mortgage modification program when the real fact is they don't they rather foreclose on your home than to modified it. their strategy is ignoring your efforts when they request financial documentation from you, ones you send them threw fax theirs no telling what they do to the imformation that, then they send a week later a letter saying if you want us to help you to modified under a programyou have to comply with our request for documents, when you talk to them they act like they really want to help you but the fact is they just playing game when really for us is not is a serious matter either saving your home or loosing it to them its a monopoly game to them its about them and not us they are not here to help they are here to make money off of us their excuse for a ignorants behavior is the letters they send after you fax their request for financial documention a week later, this has been going on eversence the year 2008 now they say I haven't comply and 30 days of notice is up time to proceed with forclosure on my property or other means to collect...if any thing I would really like the chance to have some kind of fairness with this matter or some kind of legal action against them they might not even hold the original mortgage note with them, would like to request that from them and see if they do have it so they can show it in court .

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ladams
Bunker Hill, US
Mar 31, 2011 5:14 pm EDT

i sent a cirtified letter asking select portfolio servicing to send me an original mortgage note, so far no reply, i dont think they have anything original, my mortgage assighnment was forged, why is it that sps stays in, because the rating co. rate them AAA, alot of co. take bribs, thats illlegal, why arent they in jail.

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9:42 am EST

Select Portfolio Servicing Stay away

Hi if any Sps customers have had a bankruptcy in the past 7 years and you kept your home and Select Portfolio Servicing Inc. is or resumed reporting your payments to the major credit agency's Experian, Equifax, TransUnion Please leave me information on this issue.I have made on time payments since 2006 and they will not report them and they do this so you cant get a good credit history or credit score so no one will refinance your loan so your stuck with Nasty SPS, But i found away around this tactic of sps dirty deeds.Worst lieing customer service i have ever dealt with. Thank You.

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5:00 pm EST

Select Portfolio Servicing Fraud and liars

I have been trying for months now to get this handled. Every time I speak with another person and they have another story! Record my conversation! I hope so... I have applied for one modification..Made to much money...Tried for another...They wanted my house payment to be..$3, 367.00 a month. What...I couldn't afford that. Sent in for another modification..After months; 2 foreclosure dates. I decided to send them money any ways for 3 months. 3, 800.00...They sent it back..Wouldn't take my money. Now applied for another..so called modification at 1, 403.00...My 31% cap is 1, 850.00..They denied my application; stating my payment needs to be at 1, 740.00..Hello...I can afford that! They said they can't up my payment on the modification...They can't allow me to do another one? I want to stay in my home...We have struggled, by now that our finances are where they need to be..They won't help! FYI... I have spend money of Paperwork Via fed x over night...$46.00 ++ a pop and some how...they always need something different. They gave me the op to sell my house in 3 months or give them 10k down? Are you kidding me? United States President.. ... I thought you are tying to help us? This isn't help...This is a JOKE!

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Skipy33
Santa Rosa, US
Jan 06, 2011 6:09 am EST

Call the FTC. Write your congressmen: State senator, legislator. Call your Attorney General, BBB, etc. More than welcom e to call me. Scot Stanley [protected]

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VBU
Hampton, US
Nov 23, 2010 3:30 am EST

I had SPS and after 10, 000 and sleepless night and everyday run around I went out and got help. As it turned out SPS was taking my money in an attempt to modify my loan and doing what ever with it. I went to a friend who refered me to a great company "Virtual Business Unlimited, LLC" and met with Dr. Jackson.As it turned out he put SPS on blast and they sold my loan to another company. They attempted to put the house in forecloser however two (2) of their lawyers sent the paperwork back to them noting errors in their practices. We are looking to taking this to the courts. Give Dr. Jackson a call the conversation will not cost you. In the end the company that bought my loan because of the wrong that SPS had done Im now receiving money back. They are wrong with what they do to the community. Try this and call [protected] ask for James Jackson, I promise you you will sleep at night. RJ

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2:23 pm EDT

Select Portfolio Servicing Big money scamer, they have raised my interest rate to 11% after 10 years

I Have been in my home for 10 years I started with a 603.00 payment without escrow. Now that I am with Select Portfolios they raised me to 11% due to being 1 month late a few times and its just a way to take my home knowing that I was struggling before so they raise my payment to 1175.00 without escrow included in hopes of me having to be foreclosed on so they can take my home that I have lived in for 10 years! What a scam job. I would run away or hang up on them if they contact you because all they want is to take homes from people who have their homes half paid off. My payment is rediculous considering that I started at 603.00 then my husband was hospitalized with viral encephilitis on the brain. He was out of work for a while so we refinanced and then our mortgage was sold 4 times to different people and we ended up with select portfolios and they are in utah and we are in maine.

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Sucked Dry by SPS
eastlake, US
Apr 26, 2011 5:27 pm EDT

wow, sounds so much like my experience.

i got a loan in 2002 paying $923 a month. they didn't do an escrow analysis for 3 years (by law, they need to be done annually). in addition to billing me for old escrow, their interest rate went skyhigh. by 2010, i was paying $1550 a month (a 60% increase). since my paycheck didn't increase 60%, i could no longer afford my home.

they are the WORST of the WORST. avoid at all costs ! go to a regular bank (like charter one, or third federal, both in the cleveland area).

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6:03 pm EDT
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Select Portfolio Servicing - Extortionists

Where do I begin? I guess at the beginning. Hope everyone is ready for a true horror story worse than anything Hollywood could dream up. We purchased our home in 1998 from my parents. This is our family home that has been in my family over 35 years. We can afford our home and have paid faithfully for our home. In July 2005 we refinanced with Countrywide. No...

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9:41 am EDT
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Select Portfolio Servicing Dishonest/deceptive practice

My husband and I have been trying for several months to get some resolution on our loan with Select Portfolio Servicing. Each time we speak to a different representative who will not give out and extension to be able to deal with the same person. They ask us for certain documents which we provide. They eventually send us paperwork, which we complete and return. The next month, it's the exact same thing. They have some lame excuse why everything needs to be resubmitted. They can't use the documents we've already sent them, we have to send new ones. The next month, it starts all over again. This has been going on for months! In the meantime, our payment keeps going up and up and up. It doesn't matter how many times you contact them or who you talk to, there is never any resolution made.

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Judy connor
, US
Aug 06, 2018 11:58 am EDT

Worse company I have ever dealt with. I have written over and over again. All I get is form letters. They took over my mortgage from HFC. They are continuing to raise my rates. I asked since I'm on social security if they could change my payment date to coincide but after several months got a form letter I don't understand. Do not know what they are talking about. Also sent them a letter including estimates for work needed on my house asking for refinancing months ago. Got one form letter saying looking into it, never heard anything. I pleaded saying that I'm alone and house needs major work. They don't care. Very impersonal. HfC was much better.

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Kristin Mulvaney
, US
May 24, 2016 5:35 am EDT

I was in the middle of a re-finance when I received a letter from SPS saying that HFC had sold my mortgage to them. I immediately asked for a payoff amount to give to my refinance team. I received the payoff letter in about a week and gave the amount to the new lender. I just received a "superseding quote" from SPS and the amount is almost $6, 000 higher than the original payoff quote. When I got online to see what it was, it is listed on the statement as "Deferred Principle". How can they have a deferred principle when the haven't even had my mortgage for a month? WTF? I am calling my previous lender for my last statement and then I will be calling SPS to justify the extra $6000. My statement for June also says that my payment due is $5, 799.94...really? My mortgage payment is only $580 a month. These people are such crooks and I am glad that I won't have to deal with them for long.

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ChasityM
lebanon, US
Mar 21, 2012 3:19 pm EDT

I JUST satisfied my lien with SPS. It was a long trying process but I picked up my SATS docs (lien satisfaction) today at my county courthouse. A few months ago I got a call/ call back from SPS and the rep explained the short pay process. It's kind of like a short sale but I'm the only bidder. I offered somewhere around 10% of the remaining balance. I wrote up an offer with all the right info in it, a hardship letter, a short list of flood damage to the property (to prove it could never be sold full price- as is, ) and an explanation of how I was going to get the money. At this point I was significantly behind (actually farther behind then the 10% I offered.) Originally my offer included 60 days to get the money and wire it to them, but the accelerated the time frame to 28 from the day they agreed- giving me slightly less time. Getting a few grand together in 20 some odd days was TOUGH but I did it. Mine was timed around a tax refund. I just went to court house this afternoon and explained it all to the Recorder of Deeds and she got a very big smile and said 'Well it's done now Baby.' When I asked about loop holes and scams and 30 years from now and what not she simply said "It's recorded. It's done."
Yeah, it's done.

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oldmomrocker43
Ross, US
Jan 16, 2012 8:07 pm EST

My loan just went up another $500.00 per month. When I asked Ms. Moody, who was incredibly rude (typical of SPS reps), how this could be happening when interest rates are the lowest in history, all she would say is read my contract and suggested credit counseling! They inundate you with inscrutible paperwork, then when you question what they've done, you can NEVER get the same answer from a different rep. When they took my loan over last October, they claimed I owed a payment to my prior servicer that was clearly indicated on my bank statement, which I submitted to them. After fighting with them until January, they said they finally reviewed the matter and I owed $300, hardly a month's payment and an amount I knew was wrong, but was just tired of fighting with them. So my credit rating got slammed because no one there would take the time at the documents they had before them. After reading all of the complaints against this company, it is unbelievable they haven't been sued yet. It's criminal!

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F.U. SPS
Alameda, US
Jun 12, 2011 4:42 pm EDT

Mike Dillon's online site is great! He has had a long battle. 1000 employees at the SAlt Lake City, Utah location...gotta be Mormon's! If you look up many of the employes on Linkedin, FB, etc. they say they are LDS. Gotta wonder about what kind of religion condones working for a company like SPS putting families on the street! Then again, look up the history of the Mormon church and the land grab in Florida when Walt Disney was buying land! Look up the Ellington case filed in Travis Cty, TX where the investors are suing SPS for defrauding them! On page 38 it says SPS would hide force placed insurance fees from the investors by listing them as corporate advances, etc. This way, they charged the investor for the insurance and pocketed the cash from the homeowner. Other good sitess are : MSFRAUD.ORG, http://livinglies.wordpress.com/ and facebook site Homeowners Against Mortgage Servicing Fraud to chat. EDUCATE yourself and watch videos on MSfraud site! Garfield has very educational vidoes on loan securitization and why your servicer is doing this to you. STOP talking to them and send cease communications letter via certified mail return receipt requested. Then, if they violate...take them to small claims for violations of Fair Debt Collection Practices Act. Get an Attorney on either Max Gardner's Bankruptcy Bootcamp site under GRADS or Neil Garfield's Atty list on the Living Lies blog site. God be with you all!

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blueeyes99
Sacramento, US
Dec 24, 2010 7:40 pm EST
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This is Christmas Eve in comes another letter from SPS, this one tells me I have 30 days to cure the default from the date of the letter 12/21/2010. Not a word about the Modification that has been ongoing for four months or more. While I was out yesterday yet another call came in during the evening. A family member who knows the entire story picked up the phone and tore into the rep telling them how they call all the time and it's automated no one is on the other line. The family member explain I've constantly worked with them kept in contact but they act like I've done nothing, that I have received numerous letters stating the same thing from them how it's a untrue then asked the rep what was going on. Of course she kept on refusing to discuss it with him telling him they'd be closed in about an hour. They were already closed when I got home and he didn't wish to upset me more so waited until this morning to tell me. It's harassment in the worst kind they won't stop until you drop or pay up the past due in full or take your home away. They have no intention of modifying my loan. I sincerely believe our goverment needs to examine all such practices to see where the tax payer money is going. This is fraudulent activity. Again I owe very little on my home but I don't have it in the bank or I'd pay them off and be ever so happy to get this company out of my life forever. You take nine months of harassment on a near daily venue it breaks you down. I can only see two options at this point because the modification does not exist. I will get a second job, or borrow the funds to cure the default from someone. I can cure the default with a second job in about five to six months. I must add to this at my age in life that I never expected to get behind but illness hit me along with the economy. Nor did I expect to have no medical insurance, no funds any longer in savings I am now over sixty.

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blueeyes99
Sacramento, US
Dec 24, 2010 12:26 am EST
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In the past two days I have received one certified letter from them a genric letter but certified. I received another letter stating that I must read every document that comes to me in order to save me from further proceedings and that there was no guarantee that I would be accepted into the Obama Plan Modification. The certified letter that I received today told me that they have tried reaching me several times but haven't been able to do so, they wanted an immediate call from me.. I am completely shocked by these lies. Let me see, I picked up the telephone about an hour later (caller ID) told me it was them calling from their 6000 number which meant an automated call again. As usual no one was on the other end when I began saying; Hello about six times. They do this all the time to bring up the number of times I'm sure they insist they have called. Here it is almost Christmas Eve and I'm sitting here thinking why do these people lie so much. I have been in contact with them sometimes twice weekly and for months now. It's been about 12 days since I last spoke to them then I was told all my paperwork had been submitted and they were just waiting for confirmation. I have submitted and resubmitted all my documents to them.

What I get now is there is going to be a rash of foreclosures after the first of January. I have been paying my loan to them but not the back due funds. In one of my more recent conversations when I told the rep that I would simply borrow the back due funds from my mother in-law they said; Oh there is no need to do that we'll just modify it I'm sure your eligible. I'm wondering why they were so eager? Was it to make more money off of my application? Then to just shut the door upon me saying we'll be forclosing in thirty days? I'm expecting it next.

I do hope that someone wakes up President Obama and those that are corrupting this plan because that's what it is. I will continue to post my days ahead in hopes that someone in a capacity to do something can go after these companies.

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vipereen
Oakland, US
Dec 23, 2010 5:36 pm EST

OMG, I'm going through the same as the rest of you here. I've been on a Mod for 2 years now with these people and after paying on time, they denied my Mod. Said they have sent a tentative foreclosure date of early next year if they don't receive all the late payments. (Sorry not posting exact info, don't know who's on this site that might work for them). All the time I was dealing with the Loss Mitigation Department who said we weren't in foreclosure, the Asset Department was moving along with the foreclosure process. Be very careful, they lie in order to mislead and buy time to screw you in the end. I wish I knew of a class action suit for their faulty practices, this is just too ridiculous. Viper

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blueeyes99
Sacramento, US
Sep 16, 2010 4:45 pm EDT
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I forgot to mention. They denied me because they say I can't pay my taxes, insurances and monthly payments even though I am making all the above monthly now. I needed to add in my insurances.

So Mr. Obama, I do make my tax payments to them. I do pay my insurances on my home to my insurance company and I do make my monthly house payments to SPS. So why doesn't your plan work for me? I do pay over nine percent interest every month to SPS. I am affording to do all that but cannot afford to pay it through the Obama Plan Modification which is purported to lower your payments so you don't lose your home.. I guess I'm one of those women who just fall through the cracks?

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blueeyes99
Sacramento, US
Sep 16, 2010 4:25 pm EDT
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I've had nothing but problems in dealing with this company and it's name change didn't change a thing. I noted recently large charges based on what they told me was the manner in which they service my my loan. I am late now three payments plus hundreds in charges accumulated due to their practices. They send someone to my home every two months to drive by it seeing if I've moved, or if in bad repair for a charge of $14.00 dollars each time. My residence is in perfect repair.. painted, lawns all maintained and I'm actually painting the inside now after having put two hundred into maintenance in the front yard recently broken sprinklers, upkeep.. the paint was already on hand no out of pocket money being spent. The inside is in excellent repair anyone can see it's prime property. The property is in near immacualte condition, I'm not going anywhere as I also work from my home.. My loan balance is not at all a large balance small in comparsison to most out there I owe very little but I'm behind in my payments. I have a small amount owing but got behind after health issues and other such issues. My payments of course are needing to be caught up but things in California are not good so my income dropped by eight hundred.. which is the reason why I can't catch up quicker. Then I noted hundreds they've charged me due to my tax situation. They pay it out of my escrow account and charge me for doing it over three hundred dollars in the past seven months. Then if a payment for "no" reason other then it must have been lost takes ten days to arrive at a distination that takes only three days..it's another near $30.00 dollar charge making it yet again late with another near thirty dollar charge..bounced checks let's look at that one. My account was closed and open at the same bank due to fraudulent activity found..someone stole my information. SPS went right ahead and deposit the check in the old account instead of paying attention to the fact they were given a new account number..the day before they deposit it. That cost another fifty dollars each time it happens. Payments always seem to arrive late even when sent ten days prior. Let's see I now have nearly six hundred in added charges, they're still sending out people to inspect the property for no reason.. as I am in touch with them weekly at times twice a week. I now send all my payments with a delivery confirmation to avoid this situation.

The Obama Plan doesn't seem to cover me as they tell me I don't make enough money to pay my taxes and payments.. make sense? I'm paying them each month now so how come I'm being denied due to income? Oh by the way I don't find many at SPS that are nasty and rude as they use to be or threatening as they use to be.. it's their job to keep one under the thumb I guess..pressure seems to be the tactic, threats that are quite suttle but there all the time.. you feel drain each time to speak to them. Each time you repeat the same thing over and over again.. hearing a different story evrytime you speak to them. It's their job is all I can say to intimidate you thus creating stress and anxiety in your life so you breakdown emotionally or have a heart attack because you live on a fine line with them.. when will I lose my home? When will they proceed? No wonder people die in circustances like this they lose hope, they have heart attachs and more.. come on Obama it's not working but I bet these servicing companies are making a fortune from this plan? I don't know but I hardly believe they do it for nothing.

Help I need Donald Trump!

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Select Portfolio Servicing Rip off company

An 85-year old lung cancer victim, and her disabled daughter are seeking an attorney who may be considering stepping into their case against Select portfolio Loan service, who is now officially considered to be in default by the San Diego Superior court. civil case 37-2008-[protected]-CU-OR-CTL, is a fraud, and breach fiduciary responsibility; law suite.

The company stonewalled the loan consumer and totally ignored their valid notice or rescission made in February of 2007. We hope to create some responsibility for breaches in fiduciary responsibility to an elderly loan consumer and a disabled loan consumer.

We can provide extensive legal research and detailed documentation to an attorney who might be willing to step in and finish up this IN PRO PER action, in return for a contingency 30% of the award which might be secured by a lien on the title. We have prayed for an award from each defendant of 2 million for combined actual, punitive, and compensatory damages.

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bhooper72
Machias, US
Jan 20, 2010 5:16 pm EST

We took out a mortgage and unfortunately was sold to these ruthless snakes(sps).Our house had a severe mold problem, it has almost killed my wife literely, my daughter has developed asthma and no one could even breath .Our insurance company(PHENIX MUTUAL FIRE) refused to help us even though we had mold and mildew coverage up to $60000.Not knowing where to turn I called SPS and told them of the situation.They suggested a 90 day hardship program and set up monthly payment arrangements so we could afford a rent until we got the mold fixed.They forgot to mention that they were going to report me as delinquent for those months even though I made the payments as agreed and on time.Not one month went by that I did not make a payment and they still reported me late, now we need a house and my credit has been destroyed because of these jokers.My credit score went from 700s to 500 just because of this.Anyone have any ideas please help bhooper72@yahoo.com thanks

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dana @ Large
, US
Dec 30, 2009 10:19 am EST

To whom it may concern...ie Tondala Davis, SPS has the most uncooperative loan agents I have ever experienced in my 20 yrs in residential property ownership. This company is poor in servicing a loan & unfortunately my loan was sold to these scoundrals a few yr ago & since I've been mislead & the info passed on to me was all wrong. When I threatened to file suit & a class action one I might add they reinbursed me 1, 800 $$$ toward my escrow & lowered my insurance payments, conveniently when I was ready to renew with ciitizens who took my annual premium from 1, 200 to 4, 200 after hurricane Francis & Gene... I decided to not renew & find another ins.carrier. SPS said I had up to 90 days to find another carrier & then they woud on the 90th day put me with their company they conveniently work with. well that was a lie after 12 days they assigned me to their ins comp. & never did they appraise my home to get the new market value. So they just kept ripping me off for a home that was once valued @ 170, 000 1 yr ago. Mean while I did not no I was insured with them until my statement came. allready They debited my escrow account which showed a huge - after their ins fees for the upcoming Yr. As we all no another scam they take our money a yr in advance & then chrge us interest on that to. Nevertheless The market went south & my home is worth 50, 000 now. So my ? to them was this. SPS are you in the mortgage business or Ins. business? Knowing they can't admit to covertly comingling with these ### they stuck me with! They did admit they were in the home mortgage business, but once again were not aqdmitting to their faults until the threat of CLASS ACTION SUIT. with all the other homeowners in the US that property value has gone down 50% or more & never were we informed of the fact that we are paying premiums for overisured property valeus.We are intitled to change our coverage based on new market value. I was insured for a HOME VALUED @ 170, 00 NOT THE TRUE MARKET VALUE. Once I sent ... my county appraisal & Tax info to them... they had to adjust the account & credit me. Their reps are uneducated & lack knowledge of the important information needed to service a loan. Perhaps they are not trained... that would cost this institution SPS money & we all no the people we talk to on the phones are not payed enpough money to give a rats ### about our loans...they don't even get payed enough to pay attention .They constantly interupt while I try to ask them questions. the answers to my ?s' are always... uuummm i'm not sure Ms Knox thats not my dept. They act like we are raping & pillaging their kin & I use the slang kin for a reason. The reps in the south are still throwback...the outsourced reps in India are a day at the beach compared to these hoky pokys! I don't even want to tell the new dilema about this bull S---t loan modification they solicitided me on that was declined...because it was not the correct loan mod for a Fannie Mae loan. Once again I was mislead due to ignorant employees. The word ignorant does not mean stupid... stupid can never learn... ignorant means lacking knowlege. SPS needs to spend the homeowners interest money they collect from us handsomely & educate the ignorant employees & send them to CHARM school. Lets get a class action against SPS My mother has networked with a huge attorney in Boca & sent him business to the tune of 9 million in law suits{ not related to motgage issues. } However from his lips to my ears & I Quote " I owe your mother HUGE... loyalty to your mother is what I stand behind." "What I can do for you...her daughter will be an honor." Lets get busy & bring these ### down.. They are just another institution run by our not so free country .They are Vipers & need to be outted. email me @ ioutalent@gmail.com

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tonnied1953
Panama City, US
Aug 27, 2009 12:55 pm EDT

SPS has been a nightmare. My husband died in 2007, and in December 2008 the previous loan company (First Franklin) sold this account to SPS. The loan was in his name and they refused to accept the insurance I carried on the property or the tax record--all prepaid. They started billing me for those lender placed insurance and tax payments which were all at a very high rate. It made my payment jump about $400 dollars a month. Keep in mind, the insurance and taxes had been paid the previous year prior to SPS buying this account.

I found another lender willing to refinance this mortgage, but once again SPS slapped on additional charges, a prepayment penalty, and the most discourteous customer service you can imagine. I told them that they were the worst thing that has happened to me since my husband's passing.

It's almost like they get a strangle-hold on you and don't want to let you go. They enjoy the tortue and misery they put people through.

I pray I can get out from under this company. I've already had a heart attack from stress realted issues, and I'm afraid they will be the death of me.

Tondala Davis
Panama City, FL

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Select Portfolio Servicing - Foreclosure

i am a customer of select portfolio servicing of salt lake city utah it has been a nightmare i signed up with a company called save my home for a loan modification back in august of 2008 i was 2 months behind at that time i was told there was negotitiations being made to make my payment more affordable i later found out that was a lie as of jan .o8 i paid...

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Select Portfolio Servicing - Awful company

SPS is worse than fairbanks. and they have all these states hoodwinked into thinking that they are helping customers stay out of foreclosure with these 90 day 'stays'. i am now getting an attorney because they violated just about every term and condition of the settlement back in 2003. they are supposed to be open 7am-8pm EST monday through friday. well...

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Select Portfolio Servicing Unauthorized billing

This company uses it's power to add fees regarding (late fees that were already paid) or insurance that was paid and even after proof would not *** the fees. Also, was charged about four thousand dollars for one letter from their lawyer regarding late payments and warning of foreclosure. When I called the letter and inquired about the exorbitant charges. He just said pay it or I'll start foreclosing. Because of low credit score, they take advantage of you because they realize that you will have difficulty in obtaining another mortgage and that it would be difficult for you pay attorney fees.

We should all get together and fight them.

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DPMdcm
, US
Mar 21, 2016 7:38 pm EDT

This company is not competent to handle loan processing. I have automatic draft and they drafted my account several months and then ceased drafting it without telling me, and then charged a late fee. They also misapplied $6, 995 and then created and escrow shortage which I had to protest only to see them cause more problems. Calling them does no good nor does talking to a supervisor. People need to let HUD know and file complaints.

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SLeVeille
Encinitas, US
Sep 30, 2009 1:56 pm EDT

I sold my home in April 2009 - not a short sale, not a foreclosure. We paid the loan off in full and netted money to boot. We are now ready to but another house and when we approached a lender and he ran our credit - all three bureaus had foreclosure, amount settled (ie:short sale) and 90 days late - $532, 000 still owed. I faxed all paperwork proving up my case including the HUD which staed what we netted and I still had some agent come back and say "but you did short sale right"! I asked the idiot how does one short or foreclose and still get money fropm the escrow company? He said "I don't know?' This is full mis -anagement of my account and it is stopping us from buying. An attorney is the next step -

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cali
Yermo, US
Apr 18, 2009 9:50 pm EDT

REPORT THEM TO FTC. IT DOESN'T MATTER IF THEY ARE ON PROBATION. THEY ARE VIOLATING THE TERMS OF THEIR PROBATION.

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Select Portfolio Servicing Fraud

Ive been with them for 3 years now there is always a different amount to pay each month even though the rate does not adjust every month like they think and like to charge you like it does. I had payments differed to the back of my loan for hurricane katrina and they charge me late fees every month on this is this legal? There is always unapplied charges but no explanation of these, now i am in a forbearance allurement they are charging me for foreclosure fees? Even though the foreclosure did not take place, i went on a website federal trade commissions and for this company it says they are on a 5 year probation and it says that they cannot charge for fees that did not take place how are they still getting away with this? This cannot be right what they are doing where else do i file a report? Please help me my house not is too much money now they are crooks!

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F.U. SPS
Alameda, US
Jun 12, 2011 5:22 pm EDT

Come chat with us on face book homeowners against mortgage servicing fraud. Last post was excellent! educate yourselves at Garfield's site or MSFRAUD.ORG site! Atty lists on Max Gardner's Bankruptcy Bootcamp site under GRADS! Lawyers who get the fraud! Garfield has list too.

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glumone
Springfield Gardens, US
Nov 18, 2009 12:35 pm EST
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I feel your pain, there are several options for you to explore. There are two great sights that can help you solve your problems. http://www.thepatriotswar.com/ http://livinglies.wordpress.com/ These sites are filled with articles and solutions to foreclosure related problems. I am not an attorney I gained my knowledge of these matters by surfing the net to help my family with their mortgage related problems. For instance SPS is a mortgage servicing company and you will learn they are limited in what actions they can take since they are not the note holder of your loan.

Good Luck

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Select Portfolio Servicing Charged me early payoff penalty when my house burnt down

I can’t say anything that the rest of you don’t already know about these snakes, they’re crooked. Anyway when my home burned down, I called SPS for a payoff price so I could get them paid, they faxed me a letter saying that it would cost 57000 to pay them off, well that didn’t make any sense to me, according to the last statement i received from the mortgage company, I owed a little over 53000, so I called sps and asked for an explanation, they told me that 2400 was for an early payoff fee, and an additional 900 was for interest through September of 2008, not only was i paying monthly interest which is basically what most of your house payment is, they charged me an additional 100 a month interest, you know what the funny thing is? They didn’t buy my loan from ditch until July 2008...my house burned the end of July, so in three weeks they had slammed me for 900 in interest WOW! If the common man tried to do business like that they would call it grand larceny and lock us up. Oh yeah, and because they didn’t cooperate with my ins. agent and haven’t received their payoff their claiming that i owe them an additional 1048 dollars, aint nothing like kicking a man when has down you greedy b******s

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Select Portfolio Servicing They add other charges every month

Have called month after month with Select portfolio servicing and still can't get them to stop excessive charges on mortgage. I gave them 5000 in November to pull my home out of foreclosure and to pay 1 year on insurance, this was a check from my mother to SPS to help me out of forbearance agreement. They never explained how the spent my 5000.00, then they told me I owed on past insurance I paid that in three payments one for mortgage of 393.10 one for late payment of 39.65 and another one for insurance totaling over 603.88. To catch everything up without arguing with them. This was in April 2008 Now 5 months later they are still adding escrow that I cancelled in November. Late charges of 39.30 and other charges each month of 39.65. I am at wits ends; I only pay them mortgage payment of 393.10 now. I have never missed a payment on my mortgage and After 5 months they say I owe them 1040.00 I am at wits end. They just won’t listen. They refuse to stop escrow, I have had this mortgage for over 10 years and never had escrow until I was in foreclosure and was set up on forbearance agreement. I have always paid my insurance myself along with property taxes. Any help would greatly be appreciated.

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shirley serrano
MINNEAPOLIS, US
Sep 09, 2023 3:18 pm EDT
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aug payment [protected]/sept [protected]/oct [protected] I was told the Aug money order was not recieved

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James Riendeau
Stockton, US
Aug 02, 2023 4:39 pm EDT

My monthly payment and my escrow payment shortage got switched I was hounded for payment even after I discovered the problem now I got a bill that is still wrong after 3monhs

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Byron Brown
Dallas, US
Jun 14, 2023 6:57 pm EDT

I need a hardship Loan this too hard on me by myself

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Gsgsgsgsg
Riverside, California, US
May 08, 2023 11:05 am EDT
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WOW! Have never worked with such a bad lender. from the reps to their management team. They lie and who knows who answers they have no clue what they are doing! so frustrated how do they stay in business? They promised to overnight the check three weeks later nothing and now coverage will expire!

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GHAPARICIO
Miami, US
Mar 31, 2011 4:45 am EDT
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They can't be stoped and if you find anyone that can let me now so I can sue their behinds off they are nothing but a bunch of crooks 305-28o-2143 thanks.

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coophere
Chandler, US
Jul 12, 2010 11:36 am EDT
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I am to the point of just quitting making payments to this company. After 13 years im just about feed up. They call from once a day to 4 times a day even when im not late at all. The add charges, fee's, change interest rates, terms of mortgage all the time. When is the goverment going to help us out. When are these peaple going to stop this harrassing behavior.

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Contact Select Portfolio Servicing customer service

Phone numbers

1800 258 8602 +1 (801) 293-2527 More phone numbers

Website

www.spservicing.com

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