[Resolved] Sears Home Improvement / terrible service
I contracted for a kitchen remodeling job with Sears Home Improvement, 1024 Florida Central Parkway, Longwood FL 32750 and had cracked and defective cabinets installed. My wife discovered the cracks when she was cleaning them and the putty came out of the cracks of two cabinets. I called and complained to the salesman, but an obvious deception has been perpetrated here by concealing defects with putty.
I am financing $13, 000, $230 a month payments, and find that defective merchandise was installed! This is Sears - and I feel let down and cheated by this! Sear's contractors are an extension of them. These two cabinets will need to be removed, my microwave reinstalled and this will require my wife and me to be inconvenienced also.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sears Brands Customer Care's Response, Apr 09, 2013
We apologize for the negative experience with your sliding door installation. Here at Sears we stand behind our products and quality of service and it’s obvious we have let you down. We would be more than happy to speak with you and do whatever we can to make this right and ensure you are satisfied with your installation. Please send the following information – contact #, screen name (David Sank) phone # used at time of purchase to SMAdvisor@searshc.com
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