SCS / table
I am writing to express my absolute disappointment at the service we have received in the last 24hrs from your company which has caused huge stress and personal impact. We were told our sofas and table (ordered over 6 weeks ago) would be delivered today after our carpets were put down by yourselves on wednesday. Last night at about 6pm we had a call from thetford warehouse saying the table had been smashed. They would check if another in stock. We had aligned the installment of a £2000 fishtank to go on the table on saturday and to rearrange the delivery of that would cost £200. We spent nearly all evening with the warehouse and colchester scs store wanting a solution. Some very rude staff 1 put the phone down on us. Eventually pamela at colchester agreed we could have a display table delivered if we did not mind a few scratches. We agreed so as not to lose the £200. This morning at 9.00 I got a text message from the delivery people saying they would be with us in an hour. By 12.25 there was no sign. I rang them and they said there had been confusion picking up the table and we would now be last delivery up to 9pm. We had booked tickets in london tonight for a show and now stand to lose those as well. We have had shocking service this afternoon with people putting the phone down, misleading us and not able to give us correct information. I sincerely hope scs takes a very strong view on this and we do not have to incurr further time and energy in pursuing a small claim via
45to 48 villier street
I was very impressed by your colchester store staff especially the salesman david. This has ruined our experience and ruined the last 24 hours for us.
I just hope by the end of today something is delivered.
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