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Scotts Lawn Service / Billing for a service which wasn't delivered

1 95 Ryan RoadRaynham, MA, United States
Contact information:

Late summer 2015 we signed up to lawn service (cus# [protected]) under agreement that if we were dissatisfied we could cancel the contract and wouldn't have to pay first visit. The first visit (9/9/15) lasted 6 minutes, was carried out in 90+ degree heat (when many fertilizers don't work), and was unable to be fully completed due to the 'drought stress' the lawn was under. We were advised that our lawn needed extensive watering prior to anything else being worthwhile. We were dissatisfied with the lack of treatment received on the first visit, and would not have signed up if we were told this initially, and therefore opted to cancel the contract and not pay the bill (as per initial agreement). However we were informed by Scott's when we called, that not paying was not an option, and none of their team would say we didn't need to. We proceeded to contact them via email 3 times to complain since we had such a poor response by phone, and have never received a response other than an automated answerphone message to ask ME to call them. We continue to receive bills for the first visit. We would appreciate Scott's to contact us directly and honour the agreement we took out with them initially.

Jan 12, 2016

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