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I was scrolling through my bank statement and discovered a charge for $29.95 on December 28, 2010. I had never ordered or authorized any one to take $29.95 or any money from my account.
I have tried to contact scoresense to return my money to no avail. I am tired of these things happening. I have had subscriptions to magazines with money taken from my account despite the fact that I had never ordered any magazines. If you don't check your account, these people get away with it. It's so frustrating.
Hi Leidi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
Hi Leidi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
I am going to report your identification (company
) to the Better Bisness Bureau, the FBI anti-trust and fraud investigation unit, the national fraud hotline and the Attorney Generals office. You are ###ed pal- I hope your company operates out of Ghana, if not close your doors- you are done!
Hi Martha,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
Scoresense is one of those shady "free credit report" sites that require you to sign up for a subscription service after the grace period is up. Realize that you accept the terms of this when you accept the terms and conditions upon opening an account and that this site only gives you a SEVEN DAY GRACE PERIOD (unlike some others that offer 12 or even one month to terminate without additional charge). Also realize that there is a $1 initial fee for the "free credit report".
That being said there is presently a loop hole in their "terms and conditions agreement" that will allow you to get out of the first months' billing if you act quickly. Item 4. states, "4. How To Cancel Your Enrollment in Subscription Services
You may terminate your enrollment in Subscription Services at any time by calling us at the toll free number that appears on the applicable Site and on the emails that you receive from us." Note that it clearly states "at any time" and that when you look on the site or emails their call center has limited hours; thereby, breaching their "any time" clause. If you can honestly say you put in a good faith effort to cancel your contract within the grace period...but could not do to the fact that they were closed...they will be forced to issue you a credit...
Hi Martha,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
THE SAME THING HAPPENED TO ME AND I AM NOT GOING DOWN WITHOUT A FIGHT ! WE NEED TO GET TOGETHER AND PUT THEM OUT OF BUSINESS AND SUE THEM FOR EVERYTHING WE CAN.
Hi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
Hi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
Hi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
Scoresense just fraudulently charged my credit card also. The number given on the charge is no longer valid and you cannot get through to these crooks!
I didn't authorize the $29.95 fee either. I called and did what the score sense worker said but the supervisor would not contact the refund dept directly even after stating I wanted it noted I will dispute and that it's a scam and that I will report to BBB as a scam.
Hi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours: Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
That looks like a very thoughtful form letter with lots of feeling. "We look forward to assisting you". I got the same letter when I asked for my money back due to a misunderstanding. I called and got pretty much the same answer as every one. Sorry, its not our fault you were two minutes late canceling your account. Refund REJECTED. Anyone got any ideas for some payback?
Hi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
Hi Byrd,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you, ScoreSense
I paid $1.00 for a credit report. Next thing I know $29.95 is taken from my bank acct. I am a senior citizen and not good with computers so I did not understand what was happening. I called and cancelled and asked for a refund. The girl did not understand my money situation as she kept trying to sell me things. My refund request was 7 days after my $1.00 was deposited. I just got an e-mail that my request was rejected
. They seem to have no feelings for us older people with very limited income. I promise I will spread the word.
April 17, 2014
Same thing happened to me. FREE credit check! Not free, charged me two times, once in march and again in April. The did refund me for April, but will not return my money for march. This is not right. I'm a senior citizen and need this money to live on. Please, if anyone knows where I can report this problem, let me know.
Hi Mark,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
Just received another refund review. They approved one more charge this time. This time it looks like it was in the middle of the billing cycle. How can a company refund an initial charge, the final charge, a charge in the middle, but still state all other charges are valid? They initially approved the $1 initial charge, and the final 9/13 $29.25 charge for refund. On second request they approved a 6/13 $29.95 charge for refund. However, all remaining charges in the months between were denied.
The latest email did not even list many of the monthly charges from previous email for either denial or approval. I wonder if they were purposely left off of the correspondence because of the double billing in those months? I am trying to copy and paste their responses here but having difficulty. I may have to put them in a file and download for all to see. I am going to contact them again and ask how they are processing my "refunds" without any account info. I will also ask about the double billing, etc... and update accordingly.
Below are copies of the actual emails from Scoresense. You can see what they approved for refund plus what they denied. You can also see the double charges in their initial 4/11/2014 email when they responded to me. Notice how they do not appear in the recent response dated 4/15/2014.
4/11/2014 1st request email:
Dear Mark,
Thank you for contacting ScoreSense Customer Care. After careful review of your account, the following refund requests have been processed:
Transaction Date Billed Amount Refund Status
09/06/2012 $1.00 Approved
4/11/2014 1st request email:
Dear Mark,
Thank you for contacting ScoreSense Customer Care. After careful review of your account, the following refund requests have been processed:
Transaction Date Billed Amount Refund Status
09/13/2013 $29.95 Approved
08/13/2013 $29.95 Not Approved
08/13/2013 $29.95 Not Approved
07/13/2013 $29.95 Not Approved
07/13/2013 $29.95 Not Approved
06/13/2013 $29.95 Not Approved
05/13/2013 $29.95 Not Approved
04/13/2013 $29.95 Not Approved
04/13/2013 $29.95 Not Approved
03/13/2013 $29.95 Not Approved
02/13/2013 $29.95 Not Approved
02/13/2013 $29.95 Not Approved
01/13/2013 $29.95 Not Approved
12/13/2012 $29.95 Not Approved
11/13/2012 $29.95 Not Approved
10/13/2012 $29.95 Not Approved
10/13/2012 $29.95 Not Approved
09/13/2012 $29.95 Not Approved
4/15/2014 2nd request email:
Dear Mark,
Thank you for contacting ScoreSense Customer Care. After careful review of your account, the following refund requests have been processed:
Transaction Date Billed Amount Refund Status
06/13/2013 $29.95 Approved
05/13/2013 $29.95 Not Approved
03/13/2013 $29.95 Not Approved
01/13/2013 $29.95 Not Approved
12/13/2012 $29.95 Not Approved
11/13/2012 $29.95 Not Approved
09/13/2012 $29.95 Not Approved
You like scams, huh? Notice the one's who fall for this scam all bank with Bank Of America.
how is this place allowed to stay in business it happened to me . i was looking for a rent to own home, paid $1.00 for the list, they took the dollar than $29.95
. when i called for a refund it was denied called back complained again and was denied again.is there something legal that can be done for non-discloser.
The same thing happened to me and I want my money back, it must have a way to report them as Spam.
It says it is free and then you find a charge of $29.95
It is theft.
Hi Freida,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
OTL *SCORESENSE.COM
447 N. CENTRULES BRESSWAYU SUIT 110 PMB496
DALLAS, TX 25205
December 31, 2013
Dear Scoresense
In regard to talking to Mr. Hecpor, today he gave me the address to mail this to you, I am trying to email you instead. I have not use your service at all. When my daughter found out I was being charged for something I was not using she cancel the credit card and asked me to cancel the service.
Therefor to this problem with your business handle this with a good business sense that the service was never used. What I am asking you is "Will you give me a credit back.?"
Here are the time I was charged
01-01-13 $1.[protected]
02/03/13 $29.[protected]
03/03/13 $29.[protected]
05/03/13 $29.[protected]
06/03/13 $29.[protected]
07/03/13 $30.00 Pos070300116 372095
07/03/13 $29.[protected]
this come to $180.75 of service I did not use. I can be reach at 407 Holly Hills Road Dallas, NC [protected]` thank you for your time and consideration in working out this problem for me.
Freida Roberts
freidaroberts@aol.com
Today I was doing the CC bill and didn't recognize Score/sense.com. I asked my husband about it and he didn't know what it was.
I checked and was not happy with what I found. We were charged 6 months and I never signed up. How can your company take our money without ever talking to us. We are on a fixed income. Your company has stolen our money. You have all our info from our CC.
All I know is I get free credit reports, I don't need to pay for them. Once before our CC nos. were stolen. That time is was used to buy furnature in South Africa. i am contacting my CC Company tomorrow and my Credit Union. They well send out a warning to all of their members. The man I spoke with today told me He cancelled our membership. That is one good thing but the idea that you have
stolen money from seniors and sick people. Anything you can do to alleviate this problem will be greatly appreciated.
I just got off the phone with a representative from Scoresense. I was checking old accounts from my credit account when I didn't recognize the company on our bill. This is something my husband takes care of.. These people have stolen several months of
payments. We are Senior Citizen on a fix budget. I get my free credit rating each year. I have no Idea where they got the information
but I know it wasn't from me. Now my husband is cancelling our one credit card. I will never be able to order anything on line. This type of problem happened before with our CC. Someone in South Africa bought furniture on our card.. Our CC company helped then.
Tommorrow I will contact the CC company, My Credit Union and my Lawyer. The Credit union will give information to its clients. I would like some of my money back, at least their representative cancelled my membership. ( which I never signed up for.)
Thank You and Good Luck to everyone.
I have been a long term member of this service and it is stated during enrollment that it is a FREE TRIAL, if u as a consumer did not take the responsibility to read the terms and conditions then that is your own fault. you have to enter a lot of personal information and they ask verification questions in reference to your personal information, so it is very difficult to set up a fraudulant acct. i love my service with scoresense and they are always vary helpful.
I have been a long term member of this service and it is stated during enrollment that it is a FREE TRIAL, if u as a consumer did not take the responsibility to read the terms and conditions then that is your own fault. i love my service with scoresense and they are always vary helpful.
I just discovered a $29.95 charge to my credit card (NOT DEBIT CARD). I was supposed to receive a FREE credit report and score. They said that they had to charge my credit card a $1 to verify my information. I called their customer support. I was denied a refund. The charge came in on my credit card 10 days after I got the scores. These people are crooks. Their offices are here in Dallas. I wonder if they drive cars. I'm gonna contact my bank. If the bank doesn't take care of it, I will cancel both of my accounts.
P.S. Don't ever use a debit card online.
Hi Rosanna,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
they took money out of my account they said it was only one dollar but 29.95 came out of my account. they said they would email me with the decision. 2 days went by and no email. I called again and they said i was denied because it was past the seven day trail. none of this info was given to me when i signed up through another site. I am very pissed off.
I went online to get my free credit check and ended up being charged $29.95 on 10/05/11 and some how was charge $1.00 on 9/28/11. Neither of these charges were authorized to withdraw from my account.. jamesanthology@comcast.net
Hi Kathleen,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
Agreed to one time $1.00 charge for processing FREE CREDIT REPORT and received recurrent unauthorized $29.95 monthly charges from my checking account. Stay out of my account. Contacting NYS attorney general, BBB, and my bank. Ripoff, scam artists!
Hi James,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
ScoreSense is a scam.
As you can see from their response, they just copy and paste...we'd like to resolve this issue, please call etc...So stupid