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Money taken out of my account without my permission

Complaint Rating:  96 % with 785 votes
96% 785
Contact information:
United States
I was scrolling through my bank statement and discovered a charge for $29.95 on December 28, 2010. I had never ordered or authorized any one to take $29.95 or any money from my account.

I have tried to contact scoresense to return my money to no avail. I am tired of these things happening. I have had subscriptions to magazines with money taken from my account despite the fact that I had never ordered any magazines. If you don't check your account, these people get away with it. It's so frustrating.
Complaint comments Comments (304) Complaint country United States Complaint category Business & Finances


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A  14th of Nov, 2011 by    0 Votes
www.freescore360.com and ScoreSense

Promoted by CPATank, Vito Glazers

Proof: http://odigger.com/affiliate-offer/credit-report-free-score-360-us-ben-and-jared-approval-only-200/
N  30th of Nov, 2011 by    0 Votes

Scoresense.com - charged money I didnt authorize
Karlmann Gales
New York
United States
Phone: 3473319318

My account n was raped for 29.95 u.s dollars/cents.I did not authorize
or agree to any recent transactions or allow any memberships.
my phone is off right now but can be reached through my account now
at doughboy11222gmail.com
N  8th of Dec, 2011 by    -1 Votes
I am a current employee of score sense. Even though there are many complaints about score sense and though some are very good arguments. People, you have to stop making yourselves look so ignorant and stop to think about what you are saying. You are upset with a company who clearly states to you this is a free trial period. Now WHAT IN THE HECK DO YOU THINK "TRIAL PERIOD" mean? Hmmmm definitely doesn't mean free and that's it. Right next to the box you click to accept the terms and conditions(by the way you can't use the service unless you agree.DUH!) it states in white letters bordered by a blue back ground which means this is clearly highlighted for you JUST IN CASE YOU DIDN"T SEE IT. There is a 7 day trial period and after which you will maintain a 29.95 membership fee. Its not score sense or the agent, you call to say anything and everything to, fault. STOP CALLING US TO LIE AND SCAM US out of your lazy habit of not reading! How crazy would it be for me to put my credit card info into a website and not read the frickin terms and conditions. Come on people grow up! I am sick of lazy people calling to make our days long, hard, and frustrating because YOU DIDN'T READ! This whole posting is full of people who just want to whine about there own screw up. There is nothing you or I can do about you accepting and agreeing to the membership. READ PEOPLE READ! good grief!
N  9th of Dec, 2011 by    0 Votes
Good luck with that, by the time you notice it, your "so called" time runs out to cancel and they will not refund. Does no one regulate these thieves????? Should this not be against the law of some kind???? There is a law for everything else, especially anything we do to make a buck...but they can steal and steal and no one can do anything???? Whatever. Cancel your Credit Cards and get a new number and don't ever give it to them again...
A  9th of Dec, 2011 by    0 Votes
They got me for two months at 29.95 until I caught the theiving bass-turds.
N  10th of Dec, 2011 by    0 Votes
on 10/13/11 and 11/09/11 money are takenout of my account without my consent
A  10th of Dec, 2011 by    0 Votes
i had the same thing did to me
N  17th of Dec, 2011 by    -1 Votes
I am also a current score sense employee, and as such, I fully understand both sides. I do agree that everyone needs to read the Terms and Conditions whenever they decide to put their credit/debit card information on any site. As for the Scoresense.com Terms and Conditions, the fact that the service you are signing up for is listed at number 8, in BOLD CAPITALIZED LETTERS. So it IS your fault when you get charged. Next time you decide to call in and make a fool out of yourselves by yelling and claiming you never signed up for anything, think of this: IT ISN'T OUR FAULT YOU PUT YOUR CARD INFORMATION ONLINE AND DON'T READ!!! We are only doing our jobs, and we REALLY don't have any power over the refund processes. How would it be a smart business move for One Technologies to just issue a refund for everyone who claimed they didn't know anything about services? Nothing personal, but most of you people are liars. We DO get customers that call in within the 7 day trials who fully understand they will get charged because they DID read the Terms and Conditions. It also states in the Terms and Conditions that it does count down by the hour. So when you call in, be nice... Because we CAN put extensive notes on your account which MAY help you get your money back. Don't threaten us... It doesn't help your cause.
As for the people who think this is a scam, I understand how you feel also. I don't agree with the way score sense gets their customers. It is very sneaky and deceitful. I believe it should be made WAY more obvious on the site that it is a trial and of the price of the monthly membership. I understand you're angry about your money being taken out of your accounts unexpectedly, but that alone doesn't call for rudeness to other people... Personally, I have identity theft through a different company because I see what customers have to deal with in regards to refunds. They made it VERY clear on their site about the trial and the price. They even let me pick the package before I entered any of my information. There are system errors on OCCASION where it'll charge before the end of the trial period or when you're canceled. It's a computer, and computer systems aren't flawless. So before you just believe what you see other people writing on here, remember that people lie when they are mad and don't get their way right off the bat. If you don't get your refund the first time, call back and request it again. I have yet to see an account that hasn't gotten their refund the second time around. Remember, we deal with angry people all day long. It is nice to have someone who isn't screaming you the entire length of the call.
N  21st of Dec, 2011 by    +1 Votes
one of my kids is going to be very upset christmas morning because he didnt recieve a gift this year because daddy asked the advise from a scam company how do you people sleep at night well i just received a phone call from a lawyer who seen my problem and is going to investigate this web service for me at no cost so i can get my unemployment money back i'm also writting a letter to all three major web site service engines and request this site be removed because it's a scam and your robbing people of their money ya know where i come from someone does something like this two people go into the forrest only one comes out
N  24th of Dec, 2011 by    0 Votes

Scoresense.com - charging my account without authorization
Wills Point
United States

was suppose to be charged a 1.00 for credit check for job application and now they are charging 29.95 a month to my credit card account with out authorization.
N  26th of Dec, 2011 by    0 Votes
don't even remember giving then permission to take money out on my account.
they suck you right in.it's not rite. i also ck my account and found money gone.
N  29th of Dec, 2011 by    0 Votes
Hello everyone. I'm writing to complain about the service provided by Scoresense. The company is cheating people, while the customer service is very rude to client. I can't imagine that this kind of terrible business exist in the United States. The United States should not allow this biz to exist at all. Recently, i made a complaint to the customer service of charging me $29.95 every month, without my awareness & consent, and at the same time, i also requested the refund. They rejected and even shouted at me. How can a customer service shout at client??? It's ridiculous! You should practice your customer service skill before taking that job. It's really shameful to your company, you know?

N  3rd of Jan, 2012 by    +1 Votes
A  5th of Jan, 2012 by    0 Votes
I had the same problem only I checked my credit report for $1.00 and had supposedly 7 days to cancel.I was not aware that they counted sat and sunday and holidays. I called my bank and was told they would issue me another debit card with new #.call your credit card and ask if they would send you a new card with a new # this should take care of it. You can also dispute the charges if you want.
A  5th of Jan, 2012 by    0 Votes
You have agreed to this whether you intended to or not, you gave them your account #.
The same thing happened to me, I called my bank and they are going to issue me another debit card with new #. You can do this also with a credit card. If you tell your bank or credit card you did not authorize this charge, they will start an investigation to get your money refunded
A  5th of Jan, 2012 by    0 Votes
I agree with Abby call your bank and ask them to change your debit card # or do the same if a credit card was used. They did that to me too and that is what I did..my bank is doing an investigation to get my money refunded credit card will do the same
A  6th of Jan, 2012 by    0 Votes
I never signed up for this transaction to be taken out of my account. Therefore,
I will be contacting The Wisconsin Consumer Protection Agency to refund my money and have no further dealings with scoresense.
Sharon Cin
A  8th of Jan, 2012 by    0 Votes
I was also scammed into this membership by an e-mail saying for a $1 refundable fee I could get my credit score from the three credit bureaus and now I have in pending in my bank account $29.95 twice, under two different names: WC *SAVINGS and OTL*SCORE-SENSE.COM
Their contact info is: The Score-Sense team is available to answer your questions via phone seven days a week.
Live representatives are available at 800-972-7204 during the following hours:
Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST
By Mail
Score-Sense, a Product of One Technologies LP
4447 North Central Expressway
Suite 110 PMB 406, Dallas, Texas 75205
N  10th of Jan, 2012 by    0 Votes
ordered from scoresense a spangish introductory kit was sent the second one which i returned, was charged, then recievied another on sent back. How can I get my money back?
I want to take action what can I do?
N  10th of Jan, 2012 by    0 Votes
sent back two spanish courses I didn't order and have recieved a bill on my credit card. How do I take it off my credit card I have an insured statemet from 2nd one I sent back. I DONT WANT any more sent to me

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