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Sbi Ez-Pay Credit Card / invalid card

sir,
My name is Syamgopal.my sister her name is Sivarenjini she got ez-pay sbi prepaid atm card for scholarship but the card is not working is not in proper status.please activate her atm card and transfer her trust money from govt.
her card number is [protected], i made call to [protected] but they are not showing any intrest to solve my problem, i even registered my complaint by sending email.
pls help us, my email id syamgopal.[protected]@gmail.com

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