Samsung
Reviews and Complaints

I gave in my Samsung Tablet under warrenty to Darro Electronics 30/09/2013 for repairs, I had to contact them every week to find out when is my tablet fixed. They never got back to me, and my last but not least phone call I made out of frustration was yesterday 18/11/2013 as the same story was told to me for 7 weeks now that they have received spared and the technician was busy with it. After I had to put some pressure on them they called me to tell me my tablet was fixed and I can collect.

I arrived there agter waiting +-25 minutes that they can search for my tablets, gave it to me without opening the box to show me its fixed. I went to my car, tested the tablet and realized my sim card was missing. I went back in the store, they searched for +-5 minutes and then asked me what service provider my sim card is. I received the sim (hopefully my own sim) and inserted the sim into the tablet where it could not pick up my simcard.

They gave it to the technician and he also could not fix it. He told me he got my sim out of the old motherboard that was replaced. I asked for the manager which he came and spoke to me telling me very rude he is not layable for the accesories.

First he asked me if my sim was Rica's which it is! Then he told me the sim must be damaged, which I forsure didnt do. He said the customer assistant lady must pay then as she is responsible.

I truly had the worst experience in my life I stood in the shop crying telling him I will never purchase a samsung product.

Usually when I give in any phone for repairs, they remove the back cover, battery and sim and hand it over to me.

As this is my first tablet I didnt know what was required and they booked in my tablet with the sim, changer, even my manuals.

I am just very upset they way this was handled, as the technician reaked of alcohol aswell. Please advise me what to do, as it seems I am fighting a loosing battle with this branch.

I have always had Samsung products but from this bad experience I do not know if I will anymore.

My husband & I bought a Samsung 42" HD TV with stand and 36 month service repair plan. The total cost of $1949.24. Our TV had a code come upon screen(check fan 2) then it went off. It will not play when this happens. I called the service dept. They told me it would be 2 weeks til someone could come out. They sent a tech. out on April 3, 08. He looked at it & said it was a small bug in the fan. The TV played for 4 hours then, another code came up(check fan 1). So the TV went off again. I called the service dept. again. When the person told me another 2 weeks, I was very upset. The service person got very mouthy with me. She was very unprofessional and is hurting CONN"S buisness... She & my husband exchanged words. I asked to speak to a supervisor, she put us on hold. She came back on and said he was out and she could take a number, he would return our call. That did not happen. I called back the next day, still no results. We will NEVER buy from CONN"S again. This I am sure of. We will not stop untill something is done about this service dept.

Sai Services - Samsung's authorized service agent is the most pathetic service provider I have come across. They will never send people on time for servicing. They will call you but will never send the service engineers. Samsung should strip this agent of being its authorized service provider if they care about their reputation.

PLASMA TV WAS RUNNING FOR 10 WEEKS WHEN IT POPPED AND THE VIDEO WENT OUT. TURNED POWER OFF AND BACK ON STILL NO PICTURE. TURNED OFF. 10 MINUTES LATER SMOKE DETECTOR STARTED GOING OFF. PETS AND CHILDREN EVACUATED FROM HOUSEHOLD. UNIT UN PLUGGED. ADULTS EVACUATED FROM HOUSEHOLD. WENT TO SEARS WHERE PRODUCT WAS PURCHASED. WAS TOLD BY SALESPERSON HE DIDNT MAKE THE TV SMOKE. GREAT PRODUCT AND SERVICE.

I purchased a Samsung 50" Plasma TV on 3/2/08. On 8/3/08, it stopped working. No picture, no sound. I did the usual, checked the cable box, checked the connections, checked the surge protector, unplugged and replugged the unit. Nothing.

I called Samsung customer service 8/3/08 at 10:53 PM, spoke to Peter. He suggested unplugging it and replugging the unit. Then suggested plugging directly into the wall by passing the surge protector. Nothing. He then gave the name of a service provider. Told me to call the service provider and they would come to my home within two days.

8/4/08 - called the service provider. He said he would not come to my area, too far away. Said he had told Samsung this on a number of occasions.

8/4/08, 10:41, called Samsung service and spoke to Anthony. He said he would find another service provider. He called two companies; neither would come to my area. Anthony told me I was in a "no service" area and would refer my call to the Executive Customer Relations group. Anthony told me someone from ECR would call me before noon of the same day.

8/4/08, 7:55 PM, called Samsung, spoke to Josh. He told me there was nothing in my records about "no service" area or ECR. He suggested I call ECR the next day as ECR closes at 5PM.

8/5/08, 11:33 AM, called Samsung, spoke to Kim in ECR. She said nothing to report, suggested I call the next day.

8/5/08, 11:32 AM, called Samsung, spoke to Cathy in ECR. She explained that Samsung would have to exhaust all efforts to find a service provider. I asked how long that would take. Cathy said she didn't know. I asked how they would find a provider, since the closest providers to my area would not come to my house. Cathy said she didn't know that they do something with the computer to find a service provider. I asked if she could give me a ballpark range of how long it would take. I asked if I could speak to someone who could shed some light on the process. Cathy said there was no one else to speak to since I was dealing with the ECR which was as high as you could go. She again said she didn't know but told me I had only been waiting for three days, which isn't a long time. She suggested I call back on Friday, 8/7/08.

8/7/08, called Samsung, spoke to Debbie. Debbie said they had found a provider and placed me on hold to call and set appointment. When she came back on line, she told me that provider does not service my area. I asked how they were going to find a provider, since no one covers my area. She said they would have to work on it for 21 business days before they would consider any other options. I asked when the 21 days started, on my initial call, or when they found a service tech. She wasn't sure but assumed it would be from my initial call. She suggested I call back in a couple of days.

Here's my beef:

1. $2, 500, brand new Samsung 50" Plasma stops working 6 months after purchase.

2. Samsung can't find a repair technician in my area, but tells me to hang on for 21 business days while they try to round someone up.

3. I have to continually call them, instead of Samsung updating me on their progress.

I will never purchase another Samsung product.

We purchased a Samsung television, model LNS3251D serial number AEEE3CQLA14090J in September we took it in for repair, at which time we were told we needed a new panel which cost $739.86. We purchased the television from Sears on January 4, 2007 for $877.99. The television is less than 2 years old and is only watched an average of 4 hours per week. We have contacted executive relations and given transaction number [protected] as of today we have not gotten a response. We feel Samsung should pay for the repair or replace the television with a new one.

I purchased a Samsung Plasma Television in April 2006 for $2506.00 in Sears in Jersey City, NJ. By October 2008 there were red blotches on the screen. A Samsung approved tech came by and chanrged us $426.00 to repair it last week. They said they had no receipt availible when I requested it. Today the red lines have re-appeared and we are told that the next reapir may cots up to $1000.00. I should have never bought Samsung--I never will again.

Samsung is unable to provide service and honor their warranty in the metro Atlanta area. A metro area of over 4.5 million people and Samsung can�t find a single dependable service technician.

The Samsung Saga����Part 1

Almost 3 years ago my wife and I moved into a brand new home. We bought new appliances for the new home; one appliance was a Samsung RS2630SH refrigerator. It looked good, stainless steal, water, ice, child lock, all the bells and whistle.

Six or Seven months after the purchase the refrigerator started to make a very loud squeaking noise from the bottom. The refrigerator was still under warranty so I called Samsung. They promptly set me up with an appointment with Jiffy Appliances.

The Jiffy Appliance technician came out, stood next to the refrigerator, and diagnosed the problem with out touching the appliance. I should have known then something was wrong. He said I know what the problem is; I will order the part and be back within a week. Needless to say he never came back. Later on through discussions with Samsung I found out that the technician billed them for the work he didn�t do.

A few weeks went by and I called Samsung back to let them know that the technician never came back. They seemed a bit astonished considering he had billed Samsung for parts and service. From that point on Samsung was more concerned with them being fleeced by a crooked technician than fixing my refrigerator.

The Samsung customer Service rep said that she would have to call Jiffy Appliance find out what went wrong and call me back. Needless to say Samsung never called me back so after a few more weeks I called Samsung back.

Once again I go through the motions with Samsung, and they set me up with another local repair shop. AAA Southern Appliances this time. They gave me the number to AAA and told me they would set up the appointment. When I called AAA to confirm the appointment date and time, I got voice mail for days on end. When I finally got though to AAA; I was told that Samsung can not make appointments for them and that they never got a call from Samsung.

So I called Samsung again and was given the run around. I was told by Samsung that someone would get in contact with me. No one ever called me back, so my wife, an attorney, mailed Samsung a letter they sat on the letter and never called me back.

Part 2����The Samsung Saga Continues

As this noise from the refrigerator continues it has steadily gotten worse. I was holding my 20 month old daughter trying to get her to go to sleep. However the squeal was so relentless and lasted so long my efforts were futile.

We moved to another part of the house, I got her to go to sleep, and once again I called Samsung. We went back through all of what I just told you and the customer rep was surprised that no one ever called me back. She said they received the letter and that it was in my file.

She was nice, took my compliant and passed me off to the ECR team. I believe it stands for Executive Customer Response. After talking with them I didn�t feel like an executive. After once again explaining to them what has happened with my refrigerator the customer rep was more concerned about Samsung paying Jiffy Appliances for services they didn�t provide, and less about my refrigerator.

I was told by the ECR rep that my warranty had expired. I reminded her that when I initially called my appliance was still under warranty and that Samsung never resolved the problem. She told me she was going to call Jiffy Appliances, find out what went wrong and call me back.

I finally called a call back from Samsung. They told me that my refrigerator was out of warranty that they would provide the parts but I had to pay for the labor. I told them I would think about it and get back with them

Needless to say I�m online looking at prices for a new refrigerator. I will buy a new one. Place this less than four years old Samsung refrigerator in an open field, strip all the sensitive parts, let the neighborhoods kids throw eggs at it, beat it with hammers, and have a New Years Eve bonfire in the heart of the worst appliance I�ve had in my life.

My new refrigerator will not be a Samsung. I will check diligently to make sure that the new manufacture of my refrigerator can provide adequate service in a metro area as large as Atlanta. Over 4.5 million people and Samsung can�t find a decent repair technician to honor their warranty.

Dear sir,
am rex before one month ago we went to purchase washing machine on the Jain son showroom which is located at madurai in Tamilnadu, India. and we happily purchased front load washing machine from samsung and when we came to come it comes to know us the given product is faulted one but sales man deceived us so again we ask the delear to change the product on samsung itself but they proposed to purchase whrillpool .. so we went to whrillpool. but we are happy ony with samsung.. so take further action
regad
REX IMMANUEL

Have a 2008 29 cu ft French door Samsung Refrigerator-- It quit after 5 months. The warranty repair company indicated the compressor is shot. Samsung said they would extend the warranty one month---WOW! We spent 2600$ for this "top of the line" model. If only I had checked the web -- If you're looking for a refrigerator, don't buy a Samsung and do buy an extended warranty because reliability on modern appliances is not what it used to be.

I bought samsung i7500 two week back. By seeing this attractive look and nominal price, more over I am samsung lover and this is my 9th mobile in my life and out of 9 I bought 6 samsung mobiles.

But I lost my confident about samsung that, its battery problem.

It is not even lost for 16 hrs? After I chareged over night, I cant use this phone after 5 pm since it has got a worst battery.

I changed myself that in future I would never go to samsung product.

They know this problem but they have not called for battery replacement policy.

To
The managing director,
Samsung india electronics pvt. Ltd.
Dear sir,
With great anguish I would like to bring to your notice that the poor state of service support from your authorized service centre. I was using one samsung mobile (Model : gt-s5753e, sl. No: rdeb124990f) which I have purchased two years back. Recently the mobile started showing complaint as hanging continuously. I have given the same to your authorized service centre at tripunithura, ernakulam district kerala. They took 10 working day to check and reply. Firstly they replied as it require software update so will take some time. After almost month I have received the mobile in dead condition saying that one chip having complaint it needs to be replaced. The chance of refunctioning is only 50:50. If it dos not function the bord needs to be replaced which is very costly.
Now the mobile showing connectivity mode. I suspect the same happened due to improper updation of firmware which damaged my the pcb.
This type of service approach / carelessness creates bad impression. And the customers will think twice to go for a product.
I hope you will look in to this issue. Which may be a childish complaint for you and will do the necessary step which will favour me.

Sreeraman namboothiri
Tripunithura
[protected]

Dear sir,

Respected,

My name is k. srinivas, i staying at balanagar in hyderabad. this is regarding complaint against my lost samsung mobile bearing number [protected] (Airtel). My mobile was stolen while traveling in bus at habsiguda in hyderabad. kindlly requesting to you please accept my complaint.

Info of mobile as follows:-

Name : K Srinivas.
Address: 6-10-87/1, vinayak nagar, balanagar, hyderabad
Phone Model: Motel S- 5620
Make : Samsung
Last used No: [protected] (Mr. Shiva)
Email for contact: rajupeddik08@gmail.com
contact mobile no: [protected]

IMEI Number; [protected]

Regards

Srinivas

Hi.. This is reena chandrakant sawant staying at kalyan (W). I had purchased samsung mobile sgh i450 on 16th of november 2017. It has warranty period of 1years. During this duration due to software problem it got hanged all the time hence I was not able to use it. It was having sound problem also.
When I concerned this case with nearby samsung gallery which is in kalyan (W) , they had told me that my cell's speaker got damaged and it will not be replaced until and unless I made payment for the same tough my mobile is in warranty period.

My Samsung phone model no. GT- S5200 was bought on 17-07-2017 and within 5 months it had to be sent for a repair to the Samsung Service Centre for some techical manufacturing fault. Inspite of repeated following up I got my repaired mobile back after 25-27 days, immediately after which it reflected some other technical problems. My phone used to hang and restart automatically for which I approached the same service centre for repairs. However the engineer formatted and told me to use it again which was of no use. Next time when I took it again to the same place I was told that the phone required a software to be downloaded and that this Software was not available with this service centre and i was refered to Moti Nagar, New Delhi Service centre. However on 16 April 2017, I took my phone to this new place thinking that this time something concrete
may happen but the engineer called me thrice the same day to collect my phone, each time giving a new reason and technique he would apply to get the phone rectified..but of no use.
My last visit the same day completely pissed me off when the engineer who was handling my phone had left early for the day and some other person told me to leave the phone at the service center as some part (mother board) was to be replaced. He told me to follow up after7-8 days but after 12 days of my repeated calling no body attended my calls at the service center and now after my last visit I get to know a very shocking thing- my phone was not known to anywhere in their custody...they had no status of it and the engineer completely refuses to have handled it the last time.
I feel completely pissed off by SAMSUNG company as well as service center. How can I get a relief from this?

Dear team' kindly let me know further status

waiting for lost mobile status

I agree that Samsung Mobile is lousy at honoring their warranty. I am using a Samsung Vibrant from T-Mobile, and the phone won't start up with plugging in the charger. I sent it back to Samsung repair center, and waited 1-week. They finally emailed me and wanted to charge $162 for repair fees. This is absolutely unacceptable as it is clearly a defective from Samsung product and the phone is still under warranty.
So for future reference, don't count on Samsung warranty, because it's virtually worth nothing! Very disappointing...

its true beleive me...

SAMSUNG phone Is ONLY about PROBLEMS...
Its better to buy any local china phone inplace of SAMSUNG phone, , ,
will give you more satisfaction... !
SAMSUNG is nothing more than [censor]...

Similar problem I also had . I have a 80GB HDD which conked off . I went to Samsung service centre at Gurgaon which told me, I have two choices (a) either handover at Gurgaon -- it will take 30 days for replacement OR (b) go to Nehru Place Samsung service centre -- which will replace in a week .
I left it at the gurgaon service centre and called up after 25 days to enquire wheher the replacement has arrived . The SC told me, I have to wait for 30 days, so when I caled again onb 32nd day, I was told the hard disk has arrived ( in fact a bunch of HDD has arrived ) but they are waiting for Head office advice to handover as serial no matching ( defective VS replacement HDD) is yet to arrive from HO . One week of regular followup yielded nothing, the guys refused to even tell me HO address and contact person name .
After a week ( total 40 days since I have handed over the HDD ), I called up one of my friend from the industry ( working with another consumer electronics company in a senior position ) who in turn called up his counterparts in Samsung and miracle occured ---- within one hour everything was sorted out and I got ( repeated ) calls to pick up my HDD.

Also I had a Samsung AC which is 7 years old and hardly used for last 4 years . I sent it for servicing as cooling was not effective . But I was told it is unserviecable that is the base is 'corroded' and no longer available.

So guys beware of Samsung .

Did Sears ever make this right for you? I am experiencing the same issue and was wondering how Sears resolved this for you.

My last 4 Samsung products failed miserably. They need to slow down the ol' conveyer belt and open they're damn eyes. Or pay better wages...maybe a worker or 2 would start giving a crap about their expendable position. Maybe.

I have just started (March 1st 2009) going though the same process and getting nowhere. I'm one week into my battle to get service on my 52"LCD TV. Bought extended warranty. Set is 7 months old. Check this story: They are perfectly willing to send a repair guy to my home, BUT THEY CAN'T FIND ANYONE (Authorized service Center) IN MY AREA THAT IS SIGNED ON WITH SAMSUNG.! I found one in less than 10 minutes after I was told that. Now they're talking two/five weeks before they can get this repair guy "In their system as a qualified tech" . Stay tuned.../gene

we bought a ext 3 yaer warranty now we find out company is out of buisness.So i guess were stuck

Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.

42" but after 3 years it just died. They used cheap parts in the power supply. It cost $300 to fix. It's a well known problem but Samsung will not step up and provide a fix. That's ok I simply won't buy anything made by Samsung.

I bought a Samsung Blu-ray home theatre system HT-BD2R, in November 2008. It developed a fault (rejecting discs) recently. The Samsung workshop diagnosed (cost sixty pounds) a faulty mother-board (cost One Hundred and Eighty pounds) and suspected faulty loading board (no longer in production). I was advised to buy a new system. Since I am stuck with 7 SPEAKERS and a subwoofer that are still good, could anyone suggest a good substitute blu-ray dvd player that will compliment the good components that I still have? I WILL CERTAINLY NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN IF THIS ONE CANNOT BE FIXED.

A COMPANY THAT CANNOT SUSTAIN ITS PRODUCTS IS NOT FIT TO LIVE. GOOD RIDDANCE TO SAMSUNG!
Kabb50

Also for my case.
Last Dec 2008 I bought a 37-inch Samsung LCD TV. Some sort of a gift for myself. Then just last June 27, 2009 when I turn on the TV only the sound is functioning, then of course I done the regular diagnostic and retrieved the tv owner's manual for the troubleshooting but unfortunately it can't be fixed. Since its still under 1yr warranty I called up Samsung Customer hotline to report the issue, I tried to call up everyday to follow up and until now still no schedule on when they can repair my unit. It's really disappointing!

My story is almost the same as yours. My 32" Samsung got black after 3 month, on July 2008 they have to change a Samsung-made screen, the original one is made in Taiwan.

On July 2009, My "baby" cannot power on, LED on the power button blinking. I called Sumsung Beijing, they will not give me free service, I told them 1)why your machine can only work for 1 year, 2) why your m/c will get dead always on July, hottest days.
My conclusion is your product must have defection on heatsunk.
I rejected their changeable service, it should be free if proved to be a defection.
I checked by myself, part of the Power board was burnt. I quickly brought 10 same ICs, why 10 pcs, as I think it will be damaged again for sure, I changed new ICs, test the temperture, CRAZY, one switcher IC is 70C and another Power IC is 77C, very hot, you cannot put your fingers on, stupid design!---no heatsunk for these hot ICs
I cannot let my "baby" work hot like that, At first I want to use fan, but no room for the fan. Have to use heatsunk, I moved away some components arround these hot ICs to get enough clearance for the heatsunk, then made special heatsunk to fix on them.
Now temperture is under 50C, I think my bad "baby" now is cool for the summer.

My conclusion is if you do not do anything to change their design, your samsung need to be repaired every year, mostly dead day is July --

We have the same issue here in the Philippines. Samsung has same approach regarding warranty claim; therefore, the way they handle warranty claim is their international bad practice. Poor Samsung consumer...Samsung products are disposable products!

I agree with your recommndation: "Do not buy a Samsung product unless you are willing to throw it away when it breaks, because Samsung makes it nearly impossible to get warranty issues resolved."

SAMSUNG - Caveat Emptor. I should have known better on the buyer beware side of this purchase. The 40" LCD flat screen Tv I recommended to my inlaws, based on Consumer Reports developed a hum that we learned to live, with and now we have a health scare because of an acrid smell eminating from the TV. When I enquired at Best Buy (that I now refer to as Worst Buy) they asked if I had an extended warranty. They (including the acting store manager) then referred me to Samsung when I said no. It was my problem not theirs...
IDuring my inquiry with Samsung they were very careful to ensure that I had not yet had smoke or a fire from their TV, and recommended that I should not operate the TV, and that it was out of warranty. Furterhmore, that they were not prepared to help me...Imagine buying something where the manurfacturer said there is nothing dangersous about their TV, but don't use it, and you are out of warranty...Furthermore that acrid, toxic smell coming out of the TV don't worry about it, and "No it won't harm you"...but don't turn it on... Samsung is still reminiscent of that addage still coming out of some countries, that if we make a shoddy product, that's your problem not theirs...The Samsung product is not built too last. A friend of mine bought a Samsung fregirator...state of the art, and oh yes..a year after he bought it leaks...Samsung is not built too last. My call from Samsung was on Feb 22/2011 and again on Feb 24. Bottom line I am on my own and now have to buy another TV from a better company or take it in for service where the defective part(s) get replaced by a defective part...Shame on me trusting Samsung to have built a product that would actually last...

I purchased a BR player for $418.69 - never worked; finally I reached after numerous attempts Executive Customer Service - after many firmware discs being sent out - they realized it wasnt working - they were going to charge me $85.60 to repair but waived it...the unit could not be repaired so they sent a replacement unit...received it IT NEVER WORKED - again after many phone calls and firmware discs I had to send it in for repair - now they want to charge me $160.00 for repairs because its out of warranty...I am literally on the phone with them now to complain...they said they were going to send back the unit un-repaired...

I bought a Samsung refrigerator 1.5 years ago - the ice maker has stopped working - of course out of warranty

Beware when buying Samsung products...check warranties buy extended warranties if you want to keep it running for any length of time.

products not good and service is worse.

from the AVS forum on this particular set:
"- Does this TV have 120Hz processing? Is it like the LCD's I see in the store? Why does it say 60Hz when I press the info button?
Yes, this TV is ALWAYS doing 120Hz video processing. It cannot be turned on or off. This is not the same effect that you may see on some LCD's in a store. Those LCD's have a feature called something like Motion Enhancement that is software to enhance the motion of the image. This often has the effect of making film look like video, and can also cause what is known as TBE or triple ball effect, where you might see three balls on a fast moving baseball due to software frame interpolation. Since DLP's have a hugely faster update rate, this is not needed. The 120Hz on this TV is used to provide judder free display of 24fps sources, such as blue ray movies. When you press the info button on the remote, it shows the frame rate of the SOURCE material. For regular TV, this will usually be 60Hz. For Blu rays, it will be 24Hz. But the TV always does 120Hz video processing. 120Hz is also used for the 3d features of the TV, or to provide two full screen independent images at 60Hz to users. These features require special glasses and must be supported by the source material"