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Samsung Mobile Phones / misguidance and incompetancy at service center

IN Review updated:

This is regarding one of Samsung service center's non-professionalism and incompetency.

I had been to this service center in Sect 14, Gurgaon and had submitted my phone beat 450 for the problem of phone hanging, I went there before my warranty period .The phone was kept for 3 days saying that if they will resolve the issue they will return it in 3 days else they might need to send it to Delhi service center .

Finally I got my cell back after 3 days saying that phone is ready, But to my disappointment the phone had the same problem the very next day .That depicts that they could not resolve the problem and didn't even test the cell before giving it to the customer and just master reset it .

I went back and then my cell was kept for 15 days again saying we will send it to Delhi center now and again without any testing cell was given back to me and the cell was suffering with the same problem.

Now my cell is out of warranty period due to their negligence and I have lost my trust on this service center and because my cell is out of warranty period I can't go to any other service center as they might charge money.

Please take a look at this as the customers of Samsung have to keep visiting the center due to this kind of ineffeiciency .If this negligence would continue definitely people will stop referring samsung products due to improper maintenance in servicing centers.

I have all the Samsung products at my home Samsung refrigerator, Samsung Digital TV, Samsung AC and Samsung DVD player. I am lossing the trust from this company as they have misused the time of the customer, misused his money and provided improper guidance.

I need to get my cell phone repaired free of cost taking my guarantee period into consideration.

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Comments

  • Dr
      Jun 28, 2012
    Samsung Mobile Phones - lost my mobile
    India

    Name:Dr. Shib Shankar Kuiri
    Address:Qtr.no-G/2/10, Doctor's Qtr, B.S.Medical College, P.O.-Kenduadih, Dist-Bankura(W.B), PIN-722102
    Phone model:SAMSUNG C3322
    Make:SAMSUNG
    Last used No:[protected]
    [protected]
    E-mail for communication: kuiri.[protected]@rediffmail.com
    Missed date:23/06/2012
    IMEI No:[protected]
    [protected]

    0 Votes

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