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Samsung Electronics / service rendered for a7-2017 issue

1 United Arab Emirates

Hello Team,


I would like to use this mail to express the depth of discontent and unattended service rendered by Samsung / Lulu, despite of being a loyal customer since years.

This is related to Samsung A7 -2017 which I had purchased from Mushrif Lulu Hypermarket on 18 Feb 2017. I have been facing issue with Slot 1 - SIM, where it was getting out of network all of a sudden. However it was resuming to service in minutes. This flickering / instable behavior was reported to the outlet and in turn to your service centre team. Not sure how to comment on the service - however it ensured me to shuttle up and down 5 times for resolution of the same issue. Even though - replacement was demanded - no attention was given to that rather justification was given as software update and last one was along with PBA replacement. To add on, every time the comments from the team when requested for replacement was - Lulu has got no role but Samsung need to decide on this. Not sure about the responsibility of rendering the service as outlet. If so, the customers can directly deal with Samsung

Details of all the service trails are attached for your reference, latest one being w.r.t Service Doc No: [protected] (Lulu Service Memo) / [protected] (Samsung Ref number).

Noting the warranty expiry is approaching and having replaced both SIM's (to check that option as well) - let me be very much prompt in ensuring your kind consideration to arrange for replacement. Additionally, let me also highlight that no customer would like to repeatedly walkout with the same issue reason unless it's genuine.

Best Regards,

Sahal Yousuff


Dec 29, 2017

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