Samsung Electronicslcd tv 32 inch

Dear all
I bought a Samsung TV in October 2013 after about a year and half the screen was damaged and it was replaced by the agent under the warranty, then again after a year and half the problem is repeated again the screen is dead no picture only voice is working I called the agent in Egypt they said that I will pay the cost of the screen on my account because now I am out of the warranty . How it comes to change a TV screen two times in about three years and I pay for the second one (which it costs a new Tv) that means that there is a defect in the manufacturing of this model of screen to be repeated two times.
I tried with the agent to bear the cost of the screen many times but they refused I am depressed and extremely astonished how I buy a TV from 3 years ago and to be damaged two times and I pay double to get it working again without any mistake from my side just that I trusted this company when buying the TV that it is a brand and big name.
I need your kind assistance to solve this problem with the agent in Egypt.
I will be very appreciated.
Thank you.
Hassan aly.
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Samsung Electronics

Jan 19, 2017

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