Samsung

In April 2017, I bought from home depot in parkville Baltimore Md, a set of Samsung washer and dryer, I have not enjoyed using the washer because the washer does not wash properly, in fact it does not dispense the soap on the cloth, meaning it does not get soapy at all. All you see is plain water running down the side of the glass through the hour plus circle of the wash. you can tell the cloth is not washed. I called home depot, they said I should call Samsung. Samsung says unless, there is a defect, or damage, there is nothing they can do. I got credit to buy this washing machine only to end up going back outside to wash in the laundry marts, not fair at all. this is double jeopardy. I need them to give another washer, that produces the expected result of washing. just give, even a basic one, I will take it.

My Samsung experience has been entirely and exceedingly dreadful for these past 4 months. To begin with my story, I purchased the Samsung top load washer machine (Model number: WA40J3000AW/A2, Serial number: 0DLC5AUH413683T) from Lowe’s on July 30th, 2016 for my first apartment I moved into in August. For the first couple of months, the washer had it’s pros and cons. Pros included the cleanliness, design, and cycle time. Cons included the chiming when the clothes were finished and how noisy it could be when the clothes were spinning. Overall, I felt like I had made a good purchase for the price. However, I was informed in November 2016 of the recall that had been announced, which applied to my washer. A couple weeks later, I noticed the washer abruptly stopped and the clothes didn’t go through the spin cycle. I immediately thought it was because of the recall. I called Samsung a couple days later to have a technician come out. A recall technician apart of Dish Network came out on November 27th, 2016 with a recall kit. I asked the tech was the issue of the clothes not spinning because of the recall and he replied by stating that it may or may not but he was only aware of how to fix the recall issue and that if the clothes did not spin after, that it was a deeper issue. I was then told at this point my warranty was extended due to the recall. Sure enough a couple days later, the washer began to malfunction again with the clothes not spinning. I called Samsung again to set an appointment for a tech to come out to fix this “deeper issue.” A technician by the name of Sam from Appliance Professionals, LLC came out on December 6th, 2016 to "fix" the spinning issue. He advised me that a “clutch” for the washer needed to be replaced in which he switched. I believed my issues had come to an end. After about 2 cycles and a couple weeks later, the washer began to malfunction yet again. Tech #3 came out from Sloan Appliance on December 20th, 2016 to correct the same issue. This technician advised me that there was another part that needed to be replaced and stated the tech before replaced the wrong part. (Surprising?) The tech came out a couple days later to replace the part. The washer worked for exactly 1 cycle. However after, you guessed it, the washer began to malfunction. At that point, I was just ready to receive a refund. I called Samsung numerous times about this matter for the past 4 months to get absolutely no where. On January 4th, 2017, I spoke to Violet (Ticket number [protected]), who told me that a person from the Executive Customer Relations department would give me a call within 48 hours to try to figure everything out. I asked if I could speak to somebody within the department and was told that they only make outbound calls. I never received a call. On January 7th, 2017, I called again and spoke to Charlie. (Ticket number [protected]) Charlie assured me somebody would call me back within 72 hours with a solution to my problem. I never got that call. On January 18th, 2017, Donnie from the Executive Customer Relations department emailed me and apologized about the mishaps I had endured up until that time and discussed that neither an exchange or refund could be fulfilled, with the only option being to get a rebate or get it repaired again. I sent an email back in summary stating how furious and upset I was about a new washer I had purchased becoming defective and not being able to get a refund for it. I also stated that something had to be done because it was unacceptable to be told I could not get a refund for a defective brand new washer. Donnie responded back kind enough to state that a refund process could begin and a tech would have to come out to deem the washer unrepairable in order to go forward. I scheduled the tech to come out on February 1st, 2016 specifically stating the reason to come was to deem the washer unrepairable and to make sure it was defective. The tech came out on that day and did what he could to try to get the washer to spin, stating that what he tried did not work. He stated that the information would be given to Samsung and the company would give me a call. A couple weeks went by and no call was received. (A pattern that occurred every time) I called the service company, Appliance Professionals, LLC to check the status. I spoke with a manager named Allison and she stated that the work order had no notes of the washer being deemed unrepairable and the tech stated that I told him not to work on it. (INCORRECT) I assured her that this was not the case and that the washer was supposed to be deemed unrepairable. Allison told me that she would talk to the tech herself and get the details and give me a call back. (Never got the call) On February 16th, 2016, I called to check the status and another representative of the company told me Allison called Samsung to let them know about the washer being deemed unrepairable. I was given a ticket number to get the status of the refund ([protected]) and a specific phone number this time. [protected]) I called Samsung that same day and after being transferred back and forth, I told the numerous reps I needed to speak to somebody within the Executive Customer Relations department. I got transferred to a representative by the name of Raven, who stated she was close to the department. Raven stated that a receipt would have to be emailed to: [protected]@sea.samsung.com to move forward with the process. I received yet another new ticket number. ([protected]) At that point in time I felt like I had finally gotten somewhere. Note, I bought this washer on July 30th, 2016, and the words on the receipt were heavily faded. I asked Raven if the receipt would still be accepted and she stated it would. The same day, February 16th, 2017, I sent pictures of the receipt specifically stating I tried my best to capture the price of the washer. Two days went by and I didn’t receive a response. I called Samsung and a rep by the name of Briana stated that the note in the ticket said that the receipt was too faded to process or verify the purchase. Great. She told me to send a new copy of the receipt and I received yet another ticket number. ([protected]) My next step was to go back to Lowe’s to get a copy of the receipt, which was a fail. I was told that receipts older than 6 months could not be found in the system or printed. I asked for some type of proof of purchase and received it with the price, delivery time, etc. PROOF. I immediately sent this to the [protected]@samsung.com email as stated to do, and adding my phone number for contact purposes at the end. After sending in the documentation, I still didn’t receive any response via phone or email. I then again called Samsung and was told a call was placed to me a day before. However, the rep stated an incorrect number that was used. I gave the correct number and the rep stated that it was within the system now and I would receive a call. (Surprise, no call) The very last time I called, on March 15th, 2017 to get the status of my refund, I spoke to a woman by the name of Willy within the Executive Customer Relations department. She informed me that the proof of purchase form was received in the email, however, the service company who came out on February 15th (Appliance Professionals, LLC.) to deem the washer unrepairable did not state that this was done in the notes within Samsung’s system and a refund could not be processed without that documentation. My patience had run as thin as it possibly could at that point because I went through all of the trials and tribulations just to get back to the beginning of the matter, which was NOWHERE. She explained she could call the company to understand what was going on, which she did on the other line. She explained to me that Appliance Professionals LLC stated that the tech did not state the washer was unrepairable, but that a new washer was “preferred.” PREFERRED. Common sense would tell anybody that in other words, the washer was defective enough for it to get replaced. Willy did not agree with the “underlying message” within the statement. I expressed my irritation and explained what I had gone through up until that point. After explaining, she sat silent. Willy did not help me whatsoever, and repeatedly stated that a refund could not be processed without the proper documentation. She informed me that another tech could come out to do the job but as I stated to her in utter disbelief in the position I was back in that I was done with going back and forth with the situation. The lack of communication, miscommunication, and terrible customer service I have experienced with this company is something I thought I would never have to deal with, since Samsung in my opinion was one of the top credible electronic companies. To conclude, because I WAS a loyal Samsung customer, I believed a solution to satisfy the errors of this newly purchased washer machine purchased not even a year ago could have been accomplished by the company in the form of a full refund to go towards a new and working washer machine. I saved my money for this major purchase to not be able to use it. I always thought the Samsung brand name meant quality and they cared about their customers enough to not be given the run around. I was given so many excuses throughout the process and not one solution came about within the past 4 months. At this point I am tired, irritated, completely and utterly UNSATISFIED with my purchase and the customer service of Samsung. Through every phone call, a total of 4 technicians coming out, various ticket numbers given, reps spoken to, false assurances and measures taken, I am still left with a brand new, recalled, dust collecting, defective washer machine that I purchased with my hard earned money.

Dear Sir,
I am writing to you in hopes that you can remedy this situation. On 3/13/17, I purchased from Samsung.com a 3 bundle deal which included the galaxy S7 edge, 128 gb photo card, and the wireless charger . Samsung sent the wrong charger, they sent the EP-TG930BBUGUS INSTEAD of the TG-935BBUGUS. I HAVE CALLED VARIOUS TIMES AND WAS TOLD THAT IT WOULD TAKE 3-5 BUSINESS DAYS FOR SAMSUNG TO E-MAIL ME A FEDEX RETURN SHIPMENT LABEL. I WOULD THEN RECEIVE EITHER THE 935 CHARGER OR A CODE TOUSE ON THE INTERNET TO GET IT FOR FREE AFTER THE WRONG CHARGER WAS SENT BACK. I HAVE COMPLIED AND IT IS MORE THAN ONE WEEK AND NOW THEY ARE ASKING FOR MORE TIME. THIS IS JUST AN EXCHANGE FOR THE WRONG PART SENT, YET NO ONE ACTS. IF I donot receive a reply from Samsung as to how this situation will be remedied, I will contact the NYS ATTY GENERALS OFFICE CONSUMER AFFAIRS FRAUD DIVISION, THE NYS OFFICE OF PUBLIC ADVOCATE, , AS WELL AS THE Better Business Bureau and others and I WILL SEND THE ENTIRE SHIPMENT, PHONE, 128GB CARD AND WRONG CHARGER BACK TO SAMSUNG. I WILL CONTACT MY BANK TO CREDIT ME THE MONEY SPENT ON THIS PRODUCT AND PLEASE REST ASSURRED, I WILL NOT INCUR A RESTOCKING FEE AS YOUR LACK OF ACTION TO RESOLVE THIS ISSUE HAS BEEN NON EXISTENT.I AM TRYING TO KINDLY WORK WITH YOU PEOPLE SO WE MAY ADDRESS THIS ISSUE BUT I GET NO FEEDBACK FROM YOUR ORGANIZATION. YOU CAN READ ALL INFO VIA MY CASE AT CASE confirmation # escalation 105227.Please call me @ [protected] asap to address this mistake on your part, which by the way, has affected other people also. Once I send everything back, there will be no chance for anyone to fix this. Think of it, you send me a wrong part and you have no return department via e-commerce at Samsung. I spoke to Supervisor Brandon, badge number 2285701. He has been trying to rectify this mistake by escalating it at least 3 times, yet no one in corporate listens or tries to correct an immense wrong
Sincerely
Reuben Febus/ [protected]

ChattingEnd Chat
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Akshay I'. The reference number for this chat is [protected].
Akshay I: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?
Akshay I: Hello Reuben!
Reuben Febus: I purchased a package deal via your website on 3/13/2017. The wireless charger sent was the wrong one. They sent the one for the S7 not the S7Edge.A case # has been issued, #105227
Akshay I: It must be very difficult for you as you received wrong wireless charger from our Order support team.
Reuben Febus: The Ep-TG930BBUGS IS WRONG MODEL NUMBER. CORRECT MODEL NUMBER IS EP-TG935BBUGS
Akshay I: Let me provide you accurate assistance in this case.
Akshay I: It'd be a good idea to reach out to our order support team because they can pull out the exact order status for you.
Akshay I: They are just a ring away. I'll quickly provide you their contact details.
Akshay I: Here are the contact details, you can reach them at [protected] between 9am - 9pm ET, 7 days a week.
Akshay I: I'd have ensured to assist you right on the chat had this been something technical as we are from technical support team. As order status can be pulled out only by our order support team, I request you to contact them.
Reuben Febus: Am awaiting for days a fedex return label via e-mail so the wrong product can be sent back and correct one issued. Still no feedback from Samsung. What is wrong here?
Akshay I: Did you contact our Order support team for the return label?
Reuben Febus: I did call them, no answers were given as to when this was going to be rectified.Very disatisfied with Samsung customer service. Have distinct feeling nys atty generals office, Better Business Bureau and Public Advocate will have to be contacted vis a vis, this issue as I am tired of being sent from dept to dept
Reuben Febus: Yes, I did, still have NO label
Akshay I: I regret the inconvenience caused.
Reuben Febus: Not as much as I
Akshay I: Can you provide me the email address?
Reuben Febus: [protected]@aol.com
Reuben Febus: That is my e-mail
Akshay I: Thank you for the email.
Reuben Febus: You are welcome
Akshay I: Did you use the same email address to interact with our order support team?
Reuben Febus: Yes I did and they even read it back to me
Reuben Febus: Nothing in spam
Akshay I: I have checked the details using the email address and I see no interaction using this email address.
Akshay I: Please provide me phone number which was used to contact them.
Reuben Febus: [protected]
Akshay I: Thank you for the phone number.
Reuben Febus: You are welcome
Akshay I: I have also checked using the phone number and there is not interaction using this phone number too.
Reuben Febus: Now how can that be?
Reuben Febus: Can you check case# 105227?
Akshay I: Please wait while I transfer the chat to my supervisor.
info: Please wait while I transfer the chat to 'Rakesh C'.
info: You are now chatting with 'Rakesh C'. The reference number for this chat is [protected].
Rakesh C: Hi Reuben.
Reuben Febus: Hello
Rakesh C: Please wait while I go through the above chat.
Reuben Febus: Why is there no record of my email or phone #
Rakesh C: We regret the inconvenience caused to you as you have received the wrong part number from our order support team.
Rakesh C: We in chat support team expertise in providing the technical troubleshooting steps and we don't have any information regarding the orders and shipment details.
Reuben Febus: I see
Rakesh C: Please contact our voice support team to check the available options from their end.
Rakesh C: You can contact our voice support at [protected], Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).
Reuben Febus: Okay thank you
Rakesh C: You're welcome. Is there anything else I can assist you with?
Rakesh C: Just to confirm, are we connected on the chat?
Reuben Febus: Yes, but you have been helpful!
Rakesh C: Thank you for responding Reuben.
Rakesh C: You're welcome. Is there anything else I can assist you with?
Rakesh C: Is there anything else I can assist you with?
Reuben Febus: No sir thank you good night
Rakesh C: Wish you the same Reuben.
Send

Unit stopped working on march 2, and was reported to Samsung that day. It took two weeks for them to send someone out At first they demanded that I send a copy of the sales receipt.which I did They then said it wasnt under warranty, when the paperwork that came with the unit clearly says it has one year parts and Labour. Then they claimed that the receipt was for a refrigerator . I read them the part number and the price of $ 169.00 and wanted to know which refrigerators they sold for $169.00
Finally a tech came out from Lakes Electronics, and said it was a loose wire and he had fixed it. the next morning the microwave still didnt turn on
I Called lakes Electronics back, and they sent the tech out again . This time he did not take the unit down, but claimed to have photographed a cockroach in the unit, so therefore the warranty was void due to infestation.
I pointed out that even if there was one roach that was not an infestation.
Nevertheless, they refused to service the unit under the warranty.
I am sure that if I had offered to pay for the service, the roach would have no longer been a problem. I requested to Samsungs (office of the president) that they take back the unit and refund my money. however, they did not respond.
Today My son in law and I took down the unit and examined it carefully.
Of course, there was no trace of a cockroach, and when we remounted the microwave back in its space, miraculously, everything worked fine
It has taken 23 days to get to where we are today, and hours of unbearable stress and frustration.
I have made a promise to myself to never ever buy a Samsung product again, and to tell all my friends and neighbours of what I been put through
by Samsung and Lakes Electronics
I guess I should be grateful that the unit didnt blow up.
I advise everyone to think twice before dealing with Samsung.

Do not I repeat do not buy any Samsung Appliances.
We made our home all Samsung appliances because we like our electronics from Samsung. Big huge mistake. All appliances that we bought which include kitchen Dishwasher, Refrigerator, stove and microwave are of very poor quality and very disappointing. We are stuck with them cause I did not buy extra insurance and Warranty. Will sure that they wont last long.
The service for repair is even worse. I cannot begin to tell you. My blood pressure is on the low end and right now I am so furious with their customer service and repair. They cancelled my ticket repair after waiting for 3 days for them to call me only to tell me that when I called back they cancelled my ticket because they claimed to have called me 3 times and no one answered . No one ever called the 2 numbers they had on records and they could have left Voicemail to call back which they did not we checked our phone and we did not have any missed calls from them Their Headquarters is in Seoul, South Korea so good luck if you have appliances from Samsung. I tell all my friends not to but any of it.

I am very concerned about some of the "innovations" Samsung is proposing to introduce in its new and future TVs.

Although this problem is not exclusive to TVs, I was planning on buying a top of the line Samsung TV next year, but I will NOT purchase any TV that incorporates bugging devices such as microphones and/or cameras!

I ask myself, who has the most to gain from such "features", and the answer is simple: personal user information merchants, spy agencies, and of course, hackers. So why is Samsung proposing to introduce such Orwellian devices hard wired into their products?

I need a microphone and camera in my TV like I need a hole in my head, and if the TV gets hacked at some stage and my personal information or video footage ends up on the Internet, Samsung will be the first to deny any responsibility for the problem.

I had brought a telephone samsung S7 Edge from a friend and he gave it to me now that there is a defect in the mobile and want to repair it because there a fault in the screen and when I called the du call center and told them i had lost the bill along with the sim card but i have the box with the axiom sticker and the serial no. And the model no.but they told me you must get the original bill and go to the service center for repairs please advise.

On the 27th of january I returned a phone to samsung, after 10 days they told me they have not received it, then they said I would have to wait 10 more days while they looked for it, after 12 days they said they still had not received it and they had not searched for the correct item and I would have to wait a further 8 days, nothing after 9 days asked again they said 2 days asked today another 2 days now 45 days no phone.
I have now given up and purchased a good phone from a good company

I am very disappointed with Samsung service. I sent my phone to their repair center three months ago and they haven't fixed my phone yet.
They said that it'll take about 4-5 weeks to fix it, but it is now three months! I contacted them several times and asked how things were going and they replied one and the same thing - they need more time.
How much longer I need to wait?
I am extremely disappointed with Samsung, they are very slow and unprofessional. I expected better service from such a well known company. Recently I sent them a message and asked them to return my phone but they did not reply.

Samsung handsets have been my favourite and only handsets I have bought in many many years which is why I have recommended Samsung phones to my friends, partner and my sister whom are also enjoying the Samsung products. Prior to the note 5 I purchased, the note 2 was the best phone I'd ever owned.
However, all has been well until I purchased my galaxy note 5. I had nothing but issues with the note 5. After only a few months I had to get the motherboard replaced. Soon after that happened I was unable to use the note pad as only one side of the screen would work with the s pen and even then the pen when writing characters would only half write some characters in part and about a 1 cm from where the nib of the s pen touched the screen rendering this function impossible to use. Samsung then sold me a new s pen but that did not remedy the issue.
The phone had never been dropped until just recently when although the phone showed no sign of damage the led had cracked inside causing a blue and purple bleeding so was unable to back up before taking to Samsung to get fixed. After a few days was told assessment for repairs would cost $299 which I consented to in order to fix my phone, this was no issue for me as I was responsible for the damage caused. I waited a few more days then received an email saying now that the phone had water damage and that they were no longer going to fix it yet the phone has never been exposed to any water/moisture in the time I possessed it. I understand that Samsung repairs personnel must hear those claims regularly and although I had dropped my phone a couple of times, I have never exposed my phone to anything that might be wet or damp so this made me very angry especially as I was told the handset would be fixed and water damage wasn't mentioned in the assessment. I now need to buy another phone but I am in two minds weather to buy Samsung again as I don't feel confident in outlaying so much more money for another Samsung handset in fear of it being an unreliable product like my note 5 was. Please find below some ref numbers and two copies of latest correspondence below. I no longer have history of the previous issues but I'm sure Samsung does.
Dear customer, Ref.#[protected]
Please be advised your Samsung unit has been confirmed to be out of warranty due to [PHYSICAL DAMAGE ] . There is $299.00 for [LCD+BACKGLASS] replacement. Please reply if you agree to proceed with repair or not. we will inform you again once it's ready for pick up. If you have any questions regarding the quote please contact us on [protected]. Thank you.
Kelly email-1Dear customer, Ref.#[protected] Please be advised your Samsung unit has been confirmed to be [Liquid damage]. Your unit will be returned unrepaired. Thank you.
As I feel that I have been such a long time loyal customer I would greatly appreciate either a free Galaxy S8 on release or a significant discount on a purchase.

Hope you can take the time to consider my request.
Kindest Regards and Loyally
T.R Masotto

I have attempted to contact Samsung multiple times with detailed information regarding my concern and never received a follow-up call or email.

During my last attempt on 1/31/17 I was told my complaint was closed out with no reason why I was not contacted. The representative I spoke with simply told me it was out of warrranty and nothing would be done

Concern: The door panel that has my water/ice dispenser has rusted. Not only beneath the area where the water/ice is dispensed but also on the bottom of the panel.

Whether in warranty or not a door panel should not rust. This is an obvious defect in the paint or production of this panel.

So my phone does an abnormal factory reset, requests a Samsung Account email and password (which we never set up). I call customer service and after approximately 5 calls, the result is... NOTHING. On the last call, after being told to submit proof of purchase, being given a new email and password that does not work, I am told that I have to send them another bill and this time include the IMEI or my request to return the product will be denied!
I understand a company choosing to outsource to save money, but at least 3 calls had individuals with accents so thick that I had to have them repeat almost every sentence. I was rude, not proud of it, and maybe someone on the other end decided to retaliate, but by the 2nd or 3rd call, I was disgusted. We cannot use the phone at all. I hope Samsung really gets it together, this has been the ABSOLUTE WORST customer service experience. Enjoy their products for the most part but would choose a different product if I had it to do all over again.!

I bought a Samsung washing machine from Makro in December 2015. At the time there was a promotion called the "Buy and Get Promotion". I've repeatedly contacted the Buy and Get team to make a booking and I'm getting no response from them. I've also had no direct response when I posted this on Hello Peter.

I would like Samsung to contact me and honour the promise they made when I purchased my Samsung product.

Samsung cell phone model before the end of the warranty period note edge screenshot broke down however although the legal period of 20 days Turkey Samsung 40 days no they won't answer. Customer satisfaction is awful Samsung technical service are terrible people why he chose the iPhone now get and I complain about Turkey Samsung. I regret my 100 Polish such as Samsung user
I will never take the Samsung brand.
Neşe AVCI
[protected]@gmail.com
TURKEY-İSTANBUL

I purchased this TV in March of 2015 so it is exactly 2 years old. The TV will not turn on. It simply makes clicking noises and has a black screen. There are a million videos on line of Samsung having this problem and yet no one is able to assist. A couple of years ago there was a class action for the LED Samsung tvs having this same problem. I will continue to call and get nowhere with Samsung while I go buy a new TV .

So our 2 year old Samsung "Smart TV" has developed a thick black line down the middle of it and Samsung says there's nothing they can do about it because it's out of warranty. Needless to say, I will never be buying Samsung products again unless they do the right thing... We had a thin purple line a couple of weeks ago which turned into a Thick Black line this week, running through the middle of the tv screen. This makes it almost impossible to enjoy any tv shows and we can not see everything on the screen. I was told that this tv is "out of warranty" but it is less than two years old so I think Samsung would want to do the right thing. I wanted to give you the chance to resolve this before I contacted the better business bureau or any other complaint boards. Thank you for your help

In July 2016 we purchased a Samsung Top-Load washer from Home Depot. a few months saw a report on TV of a Safety Recall of certain Top-Load washers and confirmed the recall included the brand we purchased.
I contacted Samsung Customer Support on 3 occasions and was told there were two options. Request the washer be repaired or purchase a new washer - Samsung or other brand.
I relayed and opted for the second option to purchase a new washer (non- Samsung brand) and the rep instructed me to purchase the new washer and submit the receipt for reimbursement to Samsung. I told the rep this was not possible because I initially purchased the washer and paid for it in full at the time of sale. I asked her to send a check to us so that we may purchase the washer and return the old one to Samsung. The rep relayed this was not an option and I would have to purchase a new washer with my own money and request reimbursement.
I let the rep know that this was unfair and would require that we use our own money ($900) to purchase another washer. I was told I had until May 2017 to make a final decision, as no exceptions would be made.

I am frustrated beyond belief! My washer was one of the recalled washers; I elected to have mine replaced. Before doing so my husband and I called Samsung not once, but twice to make sure the washer and delivery/installation would be covered and was assured it would be. Purchased the washer, had it installed and sent in all neccessary paperwork. My check comes and they did not cover the $70 delivery/installation fee even though it is clearly marked as a separate line item like they requested. Spoke with Samsung rep and she agreed that it should be covered and someone from their "ECR Team" would call me to resolve this. Of course no call so I call again, this time a rep named Karl told me that it would absolutely not be covered which is news to me. After asking to speak to a supervisor six times and being refused by Karl six times he finally put me on hold, came back 30 seconds later and said they were all too busy to speak to me and assured me once again that someone from their "ECR Team" would get back to me. Meanwhile the credit card used to purchase my new Samsung washer is incurring interest until this is resolved.

I have a Samsung washer which broke (water pumped fell off) and flooded my basement. I spent hours cleaning up and had to rip out all of the carpeting because of smell and potential mold. A t the same time I find out this unit is under recall and so I started the whole process as anyone would. Every time you call customer service you get a different person and they don't seem to be up to speed and what was talked about before. Anyway, they did send a service tech to fix and did extend the warranty for another year. The called again and had me submit an estimate and pictures for reimbursement for the damage. I was happy about this and followed their instructions. Needless to say the "ticket" number given to me was cancelled, I had to go through the entire process again only to find out the same thing happened again. Meanwhile, the machine broke again 3 times and they are having to come back again (I just got off the phone with them). I had to again file for the reimbursement and for some reason, their "executive customer service" department can not be reached by phone. They are an "outbound" call center only. The number they always give to call back in general customer service. Absolutely crazy. This company is too big for their own good. I have had good luck in the past with other Samsung products. I own TV's, tablet and more. Never again will I purchase one of their products. I understand things break, things happen and so on but to get the runaround every time and not get the issues resolved is just poor customer service. I don't care if they outsource their call center, it's still Samsung. It's a shame they are willing to loose yet another valuable customer. Costs more to get a new customer than to retain one.

Phone repaired in October, after return screen got a pink line across. Contacted Samsung and was told repair valid for 3 months but the phone is 6 months old. So Samsung damaged the phone and now I am left with a damaged phone, I have sent emails to various Samsung contact centres with no feedback, I even posted on hello peter and no feedback either. I have all correspondence available. After reading website this is a problems with most Samsung S7 edge handsets.