Punk Case
Reviews and Complaints

I purchased a battery case for my aging Galaxy Note 9 at the beginning of the year, but my medical monitor wouldn't scan through the case so i removed it for two months. Shortly after beginning to use it again, the USB charging port became loose and wouldn't hold on to the charging cable, so the case would not charge, unless i propped the cord up in a particular way after jiggling it, and even then, 12 hours later, not fully charged. I reached out to Punkcase customer service, and they eventually replied that they'd send a new case, after a frustrating half dozen unreplied mail/contact attempts. 5 weeks later, still no shipping info, no replacement case, and the company hasn't responded to any communications in the last 2 weeks.

i should have read all the complaints at the BBB, SiteJabber, TrustPilot, etc before wasting my money at

@punkcase

Terrible, non-responsive, said they'd ship the replacement in 2-3 days but it's been almost 6 weeks and they don't respond to email or answer their phones

I recently made a purchase from punkcase.com for a smartphone case on April 17th. However, I have yet to receive my order and have been inquiring about it multiple times. Unfortunately, I have not received any updates on the status of my order and have lost my patience.

After reaching out to punkcase.com on April 21st, I was informed that my order had already been shipped and to wait for 24-48 hours for tracking information to appear on the USPS website. However, it has been well over 48 hours, closer to 72 hours, and USPS still has not received my package. I have attached screenshots of two emails as evidence of my purchase and their reply to my request for an actual shipping date. Additionally, I have included a screenshot of the USPS website, which shows that they have not received my package as of 9:43 am US Mountain Time, today April 25th.

Despite my inquiries, punkcase.com keeps telling me to wait, but I have waited long enough. They have not been forthcoming about my package being shipped, so I have decided to contact my credit card company to request a refund.

I am disappointed with the lack of communication and transparency from punkcase.com. I was excited to receive my new smartphone case, but the delay and lack of updates have left me frustrated. I hope that punkcase.com can improve their customer service and communication in the future to avoid similar situations.

I bought a white, tough case from Punk Case, but what I got was a shiny, weak gold case that broke the first time I dropped it. At first, I thought it was no biggie, people make mistakes, right? But I've tried to contact the company several times in different ways, taking into account the staffing shortage and such, but it's been two years and I still haven't heard anything back. It's frustrating, and I finally unsubscribed from their email list because seeing them pop up is like rubbing salt into the wound.

I'm using this experience as a lesson to start checking reviews better again. Clearly, I'm not the only one who's had issues with Punk Case. I hope this review helps anyone else who's considering using this company. I've given very few bad reviews in my 36 years, and it takes a lot to turn me off as a customer. So congratulations, Punkcase, you are a winner! You may have punked me, but my chances of being punked by another company in the future are fewer now, so thank you!

I gotta say, my experience with Punk Case was a total nightmare. I was so excited to order a black case for my phone, but when it arrived, it was blue! I mean, come on, how hard is it to get the color right? I tried emailing their customer service team, but all I got back were these super generic responses that didn't even address my issue. I mean, were they even reading my emails or just copy-pasting from a script?

After a bunch of back-and-forth, they finally told me to send the case back. But get this, they didn't even send me a return label! So I had to fork over my own cash just to send it back to them. And let me tell you, trying to call them was a total joke. I must have tried a million times, but either no one answered or I got disconnected. And when I did manage to leave a voicemail, the mailbox was always full. What kind of customer service is that?

To top it all off, they refused to reimburse me for the return postage. I mean, seriously? I didn't even get the case I wanted and now I'm out over ten bucks? That's just not right. So take my advice, folks, and steer clear of Punk Case. There are plenty of other places to order a case from that won't leave you feeling ripped off and frustrated.

I have to admit, I was impressed with the Punk Case at first glance. It's well-built, with plenty of features that I was excited to use. Unfortunately, any goodwill I had towards this case vanished when I found out how terrible their customer service is.

I had ordered a case in a specific color, but was sent the wrong one. While it may seem like a minor mistake, it was a letdown for me since I was really looking forward to the color I ordered. I reached out to the company via email, hoping they could help me rectify the situation. It took them 5 hours to respond, which isn't terrible, but it's certainly not ideal. After exchanging several emails, it took another day before they offered me the option to either exchange the case or get a 20% discount on the one I received. I decided to buy a second case and asked if I could get 20% off that one as well. This led to even more emails and another day of back-and-forth, but eventually they agreed to let me make the purchase and take the discount off afterward. I followed their instructions and made the purchase, but now they're ignoring my emails. I've been trying to reach out to them for 4 days now without a response.

All in all, my experience with Punk Case's customer service was abysmal. They failed to correct their mistake, and when they offered me a discount, they made me jump through several hoops just to get it. Even worse, they're now ignoring me when I try to return the product. I regret giving them my business and will never buy from them again. If you're looking for a case, I suggest you look elsewhere.

I was really excited to get my hands on a Punk Case from punkcase.com. I placed my order and eagerly waited for my package to arrive. However, as the weeks went by, I started to get a little worried. I reached out to the company several times to check on my order, but all I ever got was an automated response telling me that international shipping takes 2-6 weeks.

By the time I reached week 9, I was getting pretty frustrated. I couldn't believe that they were still sending me the same automated message. I finally had to email them and tell them to actually read my message before spamming me with their own automated replies.

To make matters worse, I had paid $30 for express shipping. I was expecting my package to arrive much sooner than it did. If they couldn't offer express shipping, they should have at least notified me. It would have been so easy for them to prevent me from proceeding with payment if express shipping wasn't possible to my location. But no, they just let me waste my money.

After what felt like forever, I finally got a response from the company. They apologized for the delay and told me that their product was really great. As a way to make up for my troubles, they offered me 25% off my current purchase and let me keep the product.

I replied back and told them that I never actually received the product. I asked for a full refund given the extremely poor experience I had with their company. Their response was a little disappointing. It seemed like they just copy and pasted a generic message and offered me 30% off my current purchase.

At this point, I don't expect to get a refund at all. It's really sad that they operate in this manner. I was really looking forward to trying out their product, but the poor customer service and lack of communication has left a bad taste in my mouth.

I gotta say, I'm not one to write a bad review, but I gotta let y'all know about my experience with Punk Case. So, I ordered a case from them and it took a whole three weeks to arrive. And when it finally did, it was the wrong color! They did offer me a 20% discount, but I had to ship it back to them and I just didn't feel like dealing with all that hassle.

But then, after only using the case twice, it started leaking! Can you believe it? So, I reached out to their customer service and all they said was that there were some defective cases and mine was one of them. Like, why didn't they tell me that before I put my $900 phone in their case?! Anyway, they did send me another case, but guess what? It was the wrong color again! I mean, come on.

I've asked them multiple times for an email address to make an official complaint, but all I get in response is the same message telling me to ship it back to them for an exchange or refund. And after 30 days, they only offer store credit. Like, what if I don't want to buy anything from them again?

Overall, I gotta say, this was a dreadful experience. The product was terrible and the customer service was even worse. I wouldn't recommend Punk Case to anyone. It's a total con and you should definitely avoid it.

I recently purchased a Punk Case for my phone and initially I was quite pleased with it. However, my satisfaction soon turned to frustration when the power button broke off the case, which made it impossible for me to use my phone while it was in the case. Fortunately, the case was still within its warranty period, so I contacted the company in hopes of getting it replaced.

At first, Punk Case seemed cooperative and they instructed me to return the defective case to them so they could send me a new one. Unfortunately, after sending back the case, I experienced a lengthy waiting period with no update on the status of my replacement. After contacting the company multiple times, they claimed they had no record of my case or my order number, despite the fact that the email thread contained this information.

I found myself in a difficult situation, seemingly left with no option but to continue negotiations with a company that appeared to be ignoring my requests. It was highly frustrating to find myself in a situation where communication was so difficult and results were so slow to come.

Ultimately, the company's lack of responsiveness and apparent disregard for my circumstance caused me to lose confidence in their products and business practices. I would caution anyone considering purchasing from Punk Case to be careful, and urge them to read other reviews before making a purchase. It appears that my experience is far from uncommon, and it is clear that there are better options available.

I recently had an experience with Punk Case and unfortunately, it was not a positive one. I placed my order on April 27th and as of now, it's already June yet I'm still waiting for my cases to arrive. My first delivery took three weeks to get to me and to add insult to injury, the cases that arrived were the wrong ones. I then spent an extra $9 on shipping to send back the cases for the correct ones. However, when the cases arrived for the second time, there was only one case instead of the two that I had initially ordered and the order was still incorrect. Frustrated with the entire process, I contacted their customer service team and they promised to send me a label for me to send the incorrect case back and replace it with the two correct cases I ordered. Unfortunately, a week had passed and I had yet to receive the label.

I made the call again and was told that their system was slow but that I would receive the label in a few hours. Two days went by, and still no label. While I don't mind paying for the shipping costs, the main issue here is that I am being caused a great deal of inconvenience to receive my correct order. I expected better treatment as a customer and feel that Punk Case should have made the situation right by providing me with a label to return the incorrect case and replacing it with the two cases that I had ordered.

After all the hassle that I have been through with Punk Case, I wouldn't recommend them to anyone. I've spent $70 so far and still haven't received the correct cases that I ordered. The cases that I have been sent so far also look very cheap. If you're looking for a better option, I would suggest going with Otter Box or finding another company altogether. Save yourself the headache and go elsewhere for better service and quality products.

If you are in the market for an iPhone case, I highly recommend avoiding Punk Cases at all costs. Despite ordering a waterproof case for my husband's iPhone 6 Plus in good faith, I was incredibly disappointed with the product that arrived. Not only did the case not live up to its description, but it also blocked part of the camera and distorted my husband's voice during phone calls. Additionally, the case did not provide the snug and tight fit that was promised.

When I reached out to Punk Cases for assistance, I was met with unhelpful responses. They advised me that they do not supply return labels, suggesting that I seal the envelope and write "return to sender" on it before popping it into a post box. However, upon asking at my local post office, I learned that this advice was incorrect, and that it would cost me £5.30 to return the product.

Upon relaying this information to Punk Cases, they continued to be unhelpful, merely waffling on about shipping costs and failing to address my concerns. Even when I reached out again and again, with accompanying photographs and requests for a refund for both the case and the postage, they completely ignored me.

Overall, I was incredibly disappointed with Punk Cases, and I would strongly recommend looking elsewhere for your iPhone case needs. Save yourself the headache and frustration, and find a company that actually stands behind its products and provides quality customer service. This is truly a rubbish company, and I learned that lesson the hard way.

It's been more than a month since I purchased my Punk Case from punkcase.com, so I thought now would be a good time to write a review of my experience with the company. Unfortunately, it hasn't been a positive one.

When I received my order, I was disappointed to discover that the case I received was in the wrong color. I immediately reached out to their customer service team to explain the situation and see what could be done.

I was instructed to return the case they had sent me and attach a note explaining which case I had actually ordered. I sent the case back, as instructed, hoping that the replacement I had actually ordered would be on its way soon.

However, to my surprise and frustration, when the new case arrived, it was the exact same case I had already returned - wrong color and all. I immediately attempted to contact their customer service team again, but received no response via email or phone. This left me feeling frustrated and disappointed. I felt like I had been scammed and was just another victim of companies that only care about getting their customers' money.

I'm still waiting for my refund and feel like I'm running around in circles trying to get a hold of someone who can help me. It's completely unprofessional and honestly makes me wonder if there are any responsible adults running things over at Punk Case.

If I had known about the company's history before purchasing, I would have stayed clear. It seems like I'm not the only person who's had issues with Punk Case for the same reasons - not sending the right product after a sale is made.

Overall, I'm very disappointed in my experience with Punk Case and would not recommend them to anyone. See attached are the case I ordered and what was actually delivered to me. They do not match.

I recently purchased a Carbon Shield Cover from Punk Case and unfortunately, I was disappointed with the product I received. Instead of a high-quality case, I was sent a $1.50 neoprene piece with a piece of metal attached to the back that scratched all of my furniture. I felt like this product was a real slap in the face and was surprised that a company like Punk Case would send out such a poor-quality product.

In fact, the product looked like it had been found in the under $1 basket on eBay, and I wouldn't be surprised if it had been. It definitely didn't look like something that should be sold in any reputable computer or electronics store. To put it lightly, I was extremely disappointed with my purchase.

I had heard some negative feedback about Punk Case before I made my purchase, but I decided to give it a chance anyway. Unfortunately, I now regret that decision. If I saw this case at a $1 throwaway table in a supermarket, I wouldn't even bother picking it up. It's that bad.

The metal on the back of the case wasn't securely attached and fell off within the first few attempts to use it. Plus, the product description implied that the metal rotates, but it was just spiked to the neoprene and served no real purpose.

Overall, I would not recommend purchasing a product from Punk Case based on my experience. I wish I had listened to the negative feedback before making my purchase.

I purchased a Punkcase for my wife's birthday back in August 2020 as a protective case for her new iPhone. After just a few months of usage, the screen protector had cracked, so my wife and I reached out to Punkcase for a possible solution. Unfortunately, we were informed that cracks were not covered under their warranty since this was the result of the case doing its job. However, they did offer us a new case at a 10% discount, which we declined at the time.

Recently, we had to remove the Punkcase for the first time since installing it because the front camera was not functioning properly while trying to use an app. Upon closer inspection, we realized that the case was not the issue but rather, the phone itself had been damaged. We reached out to Punkcase once again to explain our situation, and to our delight, they agreed to provide us with a new case at no charge. Although they were not able to repair the damage caused to the phone, we were grateful for their willingness to replace the case for free.

In summary, while some may argue that the Punkcase was not able to protect the phone from damages, I believe that this was not the sole responsibility of the case. It is important to keep in mind that no protective case is entirely foolproof, and accidents can happen. However, what sets Punkcase apart from other companies is their willingness to listen to their customers and provide them with solutions to their problems. I would definitely consider using Punkcase again in the future due to their commitment to customer satisfaction.

I recently purchased a phone cover for my daughter's iPhone 7+ from Punk Case, a company that specializes in protective phone cases. My daughter is always worried about dropping her phone, so I figured I would get her a durable and stylish case. However, my experience with Punk Case was not a positive one.

Firstly, the shipping took an incredibly long time - four weeks to be exact. When the package finally arrived, I was disappointed to find that they had sent me the incorrect phone case. I was frustrated and confused, as I had specified the exact model of the phone when making the purchase.

I immediately tried to contact Punk Case through various channels - email, phone and even social media. Unfortunately, they were not responsive and it took a full week before they finally replied. The response I got from them was just as frustrating as my initial experience - they expected me to send back the incorrect case at my own expense before they would send me the correct one. This meant that I would have to wait an additional 7 weeks for the phone cover that I had initially paid for. Needless to say, I was not happy with the response and contacted them again to express my dissatisfaction.

What really irked me was the customer service - or should I say, the lack thereof. I felt like I was dealing with a teenager who had never heard of professionalism or customer satisfaction. Their responses were robotic and insincere, and it was plain to see that they had no idea how to handle an unhappy customer.

One thing I also noticed was that Punk Case seemed to be "filtering out" negative reviews on their Facebook page, which I found to be dishonest and unethical. It was easy to see that many other customers had similar complaints, but their posts were nowhere to be found on the official page.

Overall, my experience with Punk Case was a huge disappointment. Although the cases themselves seemed to be a decent quality, their terrible customer service and quality control made me regret ever doing business with them. I would advise others to think twice before buying from this company.

I recently had a really unfortunate experience with Punk Case, and I feel like I need to share my thoughts on this company. I have to say, their website is really quite impressive at first glance. The design is really sleek, and there are some fantastic images of phone cases that look almost too good to be true - and it turns out that they are too good to be true! The company promises products that are ultimate protection, waterproof, shock-proof, dirt-proof, snow-proof, and even come with a lifetime warranty. Unfortunately, when I received my case, I realized that these promises were not fulfilled. It was immediately clear that the pictures had been photoshopped, and the quality was nothing close to what I had expected.

I reached out to the company directly to express my disappointment and was told that I could send my case back - but at my own expense. As I live in Canada, this would have been almost as expensive as the case itself. I was hoping to get my money back for this disappointing product, but that didn't seem to be an option. It's frustrating to feel like I've been ripped off and that the company hasn't been willing to help me out.

In terms of the actual case, the quality was clearly lacking. It felt cheap and looked like something I could have purchased on eBay for a couple of dollars. While I wouldn't have minded if it was just a decorative case, this was supposed to be a case with lifetime protection, which clearly wasn't the case. And to add insult to injury, the so-called "shield screen protector" was nothing more than a thin piece of plastic - not even the glass screen that I was expecting.

Overall, I have to warn others not to fall for this scam. I ordered directly from the Punk Case website and received a cheap knock-off from China instead. It's a shame that the company isn't more forthcoming about their actual products, and it's disappointing to feel like I've wasted my money on a subpar product. I suggest looking elsewhere for your phone case needs!

I recently made a purchase from the UK website of Punk Case and was disappointed with the service I received. Unfortunately, there was no indication that my case would be shipped from the United States and that I would have to wait a considerable amount of time for it to arrive. After three weeks, I decided to reach out and inquire about the status of my order. I received an automated response that stated that it could take up to four weeks for my case to arrive.

After four weeks, I followed up again and requested a refund because I was growing increasingly frustrated with the wait time. The reply I received was impersonal and robotic, stating that it could take up to six weeks and that I would not be refunded until after this period. I was less than thrilled with the customer service I received but decided to be patient and wait for my purchase to arrive.

Unfortunately, after six weeks, my case did not arrive, and I decided to request a refund again. This time, I received an email from someone offering me the option of a refund or for the case to be shipped again. I made it clear that I wanted a refund, and eventually, my request was granted.

However, the company still charged me for shipping, which left me feeling frustrated and disappointed. Although it was only two quid, I did not think it was fair that I had to pay for shipping on something that did not even arrive. As a result of this experience, I doubt that I will be buying anything from Punk Case again.

Overall, I found the service I received from Punk Case to be quite shocking. Though I do own another product from them, I found it to be mediocre, and certainly not worth the price. Avoiding Punk Case and spending my money at a more reputable company is something I would recommend; hopefully, this review will save others from falling victim to what, in my opinion, is unacceptable customer service.

Punk Case, a phone case retailer on punkcase.com, has received quite a negative review from one of its customers. The individual ordered two phone cases, one for themselves and one for their husband, but encountered some delivery issues that left them feeling frustrated and suspicious.

Initially, the order did not have an expected delivery date, which was cause for concern. Even after a tracking number was provided, there was no update on the package's status after more than ten days. The customer then reached out to Punk Case's customer service team to seek clarification, only to be told that the cases were still being made and were "in process." This response seemed strange, especially given that the customer's money had already been taken.

Baffled and looking to cancel their order, the customer reached out to again, but to no avail. Despite providing their order number, communication with Punk Case was non-existent, with no response to any of the customer's five subsequent emails. After waiting for over a month, the customer received neither the product nor their money back.

In their desperation, the customer also tried to reach Punk Case via Facebook Messenger, hoping they might be more responsive on social media. Instead, the customer was blocked from their page, and all of their prior comments on the company's Facebook page were removed.

Frustrated and feeling robbed, the customer warns others to beware of Punk Case, and to avoid purchasing from them at all costs. They claim that this company is a "100% scam," leaving potential customers to endure a major headache and financial loss.