Samsung / refrigerator - I am totally unsatisfied with samsung!
My husband and I bought a samsung refrigerator model # rs257barb in november of 2005 for our new house. On may 15 we noticed that the number 34 on the refrigerator was flashing and started to rise to the 40's and then the 50's. I placed a call to best buy where I bought it, in which I also had a 3 year warranty. They placed a call into the maytag services and a repairman came out on may 17th (Gjeran). He saw that my refrigerator needed a part so he took a heater gun and got the frost off and told us he didn't know how long it would take for the part to come in but my refrigerator should be good until then. Well, the refrigerator didn't last until the part came. It went back to 58 degrees spoiling our food. When the part came in and another repair man (J. Candi) came on may 27th, he took the brand new part out of the box that was shipped and put it into the refrigerator stood back, looked at it, the temp started to come down from 58 degrees and then went back into the rear of the refrigerator took that part back out and put in the other old one. At the time I asked him what was going on he said, "oh, your refrigerator is going into defrost automatically, so thats a good sign. " when he put the refrigerator back, it was still on 58 degrees and I asked why is it still on 58 degrees he said it will go down. He complained about how he hates to do someone else's work and how he hates to put on parts. This was the weekend of memorial day, my husband and I lost over $135.00 worth of food that weekend because the refrigerator stayed at that temperature. On may 31st a repairman (G. Jerdan) came and I asked was the new part put into the refrigerator by the other repairman because the refrigerator stayed the on the same temperature since after the 2 day the first repairman left. He said it looks like he didn't put in the new part. He asked me did he bring a part with him, I said yes he opened it up out of the box and put it in and took it off. He said I don't know why he would do such a thing. He called his tech people and ordered another part. Mean while he took the heat gun and defrosted it again and said we would have to wait for the parts. The refrigerator went back to 58 degrees in two days again, and none came back until june 15th. On june 15th a repairman came, the parts were sent to our house so he fixed the refrigerator.
We had been without a refrigerator, from may 15 to june 15. I talked to several people at maytag, and samsung. Samsung (Gwen novak) told us to fax them our food receipts, when we did, she claimed that they could not reimburse all of my food only one for $121.00 because the repairman came out and fixed the refrigerator with the heat gun. This only lasted 2 days each time!!! I have 2 medical children, and 1 grand baby that is 1 years old that lives with us. He needs milk constantly.
Now our ice machine is broken. On june 26th a repairman came out to confirm that our ice machine was broken. Now we are in the process of getting a new refrigerator that samsung finally approved to refund, but it this is another problem because best buy has to take the old one out and then we have to come into the store and buy the new one, then wait for the new one to be delivered which is more time without a refrigerator.
I am totally unsatisfied with samsung and will never buy or recommend a samsung product. When we go to pick out another refrigerator I will not get a samsung. I don't like how we were talked to by some of the people that represent samsung. Not having a refrigerator for a whole month and losing food because we were told that the heat gun would fix it until the part came was the worst experience we've had that has involved our children and our grand child.
garringt's Response, Jan 26, 2018
I have posted a video on YouTube about my experience with Samsung's Customer Service: https://www.youtube.com/watch?v=LVowmXNUAbw
Maysaa zaki's Response, Sep 24, 2018
Bad after sales
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