Salvation Army Racine WI / racism

Racine, MN, United States Review updated:

I sent the letter below around Dec 8. New information received suggests that the employee's race may have caused her dismissal.

"I am writing to express my disappointment in discovering that Delores from Racine SA was let go from employment. I understand that being a personnel matter you are not at liberty to discuss this but I also believe that this is a loss for all of us. Being a dedicated customer for almost 10 years I had the privilege of knowing Delores for almost the entire time. Her efforts at Douglas AV did not go unnoticed by a lot of us. Even injured she showed up and made me feel welcome every time I entered. I was so impressed with her customer relations and my loyalty switched from Goodwill to Salvation Army, due in large part to Delores. When the change to Washington AV took place I jumped in with both feet and not only shopped there every day but became a regular donor. Within the last several weeks I have donated 4 times. So disappointed by this. Contact me at [protected]. I will await a response before I continue up the food chain of management. Being in business, I understand personnel confidentiality but I would ask that you reconsider this situation. Racine needs more like Delores."

**Sent today**
So I guess we just patronize loyal customers hoping they will forget. Think again. I'm getting feedback from several people that this may involve racism because of Delores' Hispanic nationality. I wonder how this will play out in the media? I have recommended that Delores contact an attorney at the end of this week and I will cover the cost. For your sake I would hope to hear something soon. Sincerely, Rick Geller

Jan 9, 2017
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  • Po
      9th of Jan, 2017

    As you stated, they are not at liberty to discuss the details of an employee's termination. The individual in question may have been excellent with customer service, but you do not know how they were behind the scenes. There are many other factors that take into account within an employee's records.

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