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SAIA LTL Motor Freight / Delivery services

1 Elk Grove, CA, United States
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When you make a large purchase and pay for delivery to your residence, you expect the delivery company to actually do their part of the job, which is to deliver your large item to your home. That is NOT what you will get if you choose Saia LTL Motor Freight to deliver your package. Their driver refused to drive 7 miles out of town to make a rural delivery, then lied and said I refused delivery. I never refused delivery, the driver refused to deliver. The road getting into town was the hard part, the last 7 miles were easy in comparison and just happen to be a County Highway. If a 100-foot tractor-trailer can deliver a shipping container to my house, what could possibly stop a 40-foot truck from driving the same route? If the drivers are afraid to drive in more rural but easily maneuverable County Highways, then they should not be delivery drivers at all…maybe a nice desk job would be more to their liking. They actually expected me to drive into town to meet the driver and put a 254-pound package in the back of my car...really? The driver that actually delivered the unit was from another company and laughed because he could not figure out what was so dangerous about the road to my home. Don’t expect customer service to help you, because they won’t...customer service there does not actually exist.

Nov 16, 2016

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