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Safetouch Securitycontract/cxl fees

Review updated:

The salesman at SafeTouch told us we would have a 3 year contract. We completed our 3 years and when we tried to cancel our service, we were told we had a 5 year contract and there would be a $75 cxl fee if we wanted to cancel. We disputed the $75 cancel fee advising that we completed our contract and were not advised of any cxl fee, therefore we would not pay it. We cxld in August of 2014. It is December and we received a bill for service for the past 4 months. When we called to advise that we cxld, they said since we did not pay the $75 cxl fee, they are continuing our service, even though we personally called and cxld in August. We are now on the West Coast, no SafeTouch out here so transferring the service was not even and option if we so chose to. These people are a bunch of scammers. How is it that so many reviews are left where people think they have a 3 year contract and it ends up being 5? Are they changing the contracts behind our backs? Legally, I would think they cannot continue to charge me for service that we cxld, and the only charge in dispute should be the cxl fee, which we refuse to pay. Please advise.

Cy
Dec 15, 2014
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Comments

  • Jk
      Aug 16, 2011
    Safetouch Security - Unreasonble Contract Terms
    St Augustine
    Florida
    United States

    DO NOT SIGN with SafeTouch. They trick you into a legal extension of your contract by not notifying you before it's too late. There is no exit clause in the contract. Their service agreement is worthless because anything that can go wrong isn't covered. Very bad people to do business with. STAY AWAY!!!

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