Safelite AutoGlass / Safelite Group / windshield replacement

United States

This was my first time and will be my last time dealing with this company. Had my original windshield replaced on 9-25-18 after a rock hit it and cracked it. After picking up my car from the shop, I noticed that there is a substantial difference in the amount of noise coming through at the windshield. This includes wind and road noise, especially from other vehicles coming by me. It also rained the following days and I noticed there was a leak under the dash after driving in the rain. I contacted Safelite about the problems and I requested an OEM windshield be installed in the car to remedy both problems. It has been over 3 weeks and multiple phone calls to their customer care center and nothing has been done. Safelite refuses to warranty their work and products they install. I recommend taking your business elsewhere.

Oct 18, 2018

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