RyanAir / poor lost property handling!
I would like to complain about Ryanair's handling of Lost Property at Stansted Airport in London.
I left my new iPod Video on a flight back from Rome in the early morning of the 21st of March. I realized i had left it on the plane whilst i was still in the tunnel leading from the runway and ran back and saw the plane still there with the stairs still attached, but as we were pretty much the last people off the plane, they had closed the doors and would not let me through, they simply referred me to their lost baggage desk in the terminal. I went to the desk and was handed a piece of paper and no advice by a Ryanair employee and told to call a number and leave a message and they would get back to me in 24hours. The company I was instructed to call is a lost property handling business at Stansted Airport called 1stFlight. I called them straight away and emailed them as soon as i got home but still no reply on either.
My complaint is that Ryanair, firstly are handling lost property very badly and offer no reassurance or support on such matters (I have tried to call each number for Ryanair and they all tell me to call 1st flight and leave a message). Secondly, i believe that if this item is not found, then either (and i hate to make false accusations but...) the flight crew or the cleaning staff found it an kept it for themselves. Of course this is just speculation but there is no doubt that the item was on that plane and if it was not handed to lost property then i believe Ryanair staff stole it. My other complaint is directed at 1stFlight who seem to fail to address inquiries. I don't understand how it can take them so long to look at a sheet of paper and contact me back. My fear is that if this drags out and the item was found that it will then be lost in backlogs and there will be nothing I can do about it.
Please advise me on anything else i can do because even though this would not seem a huge loss, it is an expensive item that i won't be able to afford again and to lose it like this because of over-bureaucracy is sickening!
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