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RushCard / refund issued to card from merchant

I purchased a mattress from Frugal Furniture. On April 2nd I returned the mattress and the refund was processed on my card ending in #8468 and as of today 4/7/16 Rush Card has not applied the refund in the amount of $264.56 and claims to not even show it pending.
In the interim Frugal Furniture has confirmed that their processing center has released the money to Rushcard as of 4/4/16.
With each day that pass and I call to see if there is an update there seems to be a communication barrier with me explaining the details to the Rush card representatives.

Xa
Apr 07, 2016

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