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Royal Caribbean Legend Of The Seas / extremely poor customer service

1 United States Review updated:

"without prejudice".

Ask 288 customers about the extremely poor customer service and customer experience on the Legend of the Seas between 20- 25 February 2010. Basically the Hotel Director and senior staff ignore customers' representations, provide no resolution to valid customer issues and provide misleading information. They do not deliver on what they promise to do and they do not answer emails at all. This is my personal opinion.

Watch this space for more information from other disgruntled Royal Caribbean International customers .

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Comments

  • Pa
      4th of Mar, 2010
    0 Votes

    I WHOLE HEARTEDLY AGREE WITH THIS STATEMENT, WE LOST ONE FIFTH OF OUR FIRST WEEK'S CRUISE AND GOT NO COMPENSATION AT ALL THE FAULT WAS DISORGANISATION AT THE HIGHEST LEVEL AND AS THIS WRITER STATES NO FEEDBACK FROM MANAGEMENT ONLY 'PASSING THE BUCK' WHEN ASKED WHY THIS PORT WAS IN THE ITINERY THE SENIOR PERSON ON BOARD STATED THAT 'THE CRUISE WAS NOT SELLING THEREFORE WE ADDED THIS PORT'!!! THEY BAITED THE HOOK AND WE WHERE CAUGHT. STILL WAITING FOR AN ANSWER FROM ROYAL CARIBBEAN .

  • Pa
      4th of Mar, 2010
    0 Votes

    TOTALLY AGREE WITH THIS COMMENT ORGANISATION WAS NIL

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