Rotita.com
Reviews and Complaints

CAUTION: Do not buy from this seller, the clothing is not sized properly and their customer service is not consumer friendly. Their return process is ridiculous.

Hello miss c young meerkat11@virginmedia.com I am not happy will the coat you sent me so i to sent it back

For those of you who has called attention the sizing of the clothing as well as the quality purchased from Rotita, it is worth noting that the company is located in PuDong District, Shanghai China. Rotita uses Softlayer located in Chantilly Virginia to host its web services. It seem the laws governing e-commerce would require the company to have better standards regarding refunds and shipping. I believe this company border upon criminal, and is probably a sweat factory. Please avoid this place at all cost. I hope it will come to the attention of Law maker who should require better customer accountability or it should cease to exist. Really Bad company

This is hands down THE WORST online shopping experience I have ever had...these people(at Rotita) aught to be ashamed of themselves...first of all I ordered a pair of sweatpants with a top to match...the item looks and is NOTHING like what I ordered & might I add that the pants are actually some sort of spandex not at all containing any cotton however the model is wearing sweatpants...the size will fit my dog & thats about ALL I can fit in it(& my dog is teacup size!)I had already ordered before I did my research so I figured I would just hope for the best even after all the terrible reviews...BUYER BEWARE! NEVER again! Fool me once, shame on you! Fool me twice, shame on me. I have definitely learned my lesson...these people will not be in business long...

After submitting my first ticket to get the number Rotita must provide in order for you to return items, I never received a response. When I went to submit another ticket their site told me my email address was "bad". Now I seem to be stuck with clothes that are poor quality, not sewn together and don't fit.

I order a top from Rotita on 7/4/16. The top was defective (the collar was not properly sewn). I contacted Rotita asking if I could exchange and sent them pictures of the defective top. They were unwilling to exchange the top nor were they willing to offer a refund.

I received a different dress that was shown in the advertising, and it was way too small. I am extremely! Disappointed with the product. I will never again buy anything from this website. And it is impossible to receive a refund since it gives you no place to return for a refund.

I received clothing that was made of material far cheaper than the material that was shown on the website. I've been trying to get them to give me their return address, but they won't.

DOES ANYONE HAVE THE RETURN ADDRESS?

DO NOT ORDER FROM THIS SITE! There clothes are cheap and they won't refund the $$ for jeans that broke and were missing from my order!

I paid for faster shipping and it took a month for me to get my stuff. I was missing a pair of jeans. And one pair broke before I even put them on.

I paid 49$ for 2 pairs of jeans and they are offering me 3$ for a credit.

shanika barber i have not got my older alost jumpsuit

Hello,

I am very disappointed in my order. The jumpsuit is completely different to the picture I ordered! The size is all wrong and the bottoms of the jumpsuit are frayed.

I would like a full refund.

Thank you
Jessica

So, here it goes. Paid for expedited shipping: 2-5 days. Got it in 8 days. So, my shipping should be refunded. These idiots won't refund it and seem to be completely clueless as to why it should be refunded. Messaged them back and forth over a month about this issue. Do yourself a favor, order from another site.

I made an order never received anything no money or clothes...SCAM!

Tried to return a dress which they sent the wrong size, and they wouldn't respond to my email. I sent several emails to them. Not one response. This is really a scam. There isn't a phone number to even call. They make sure that there is no way that you can contact them.

Need address of Ritito to return dress.

need return address dress does not fit

I wish I had read this before I ordered Nothing fits poorly made no way will I ever get MY money back Fool me once never again

I agree with the post I ordered a blouse about I month ago and have not heard one thing from this company, I tried to e-mail them with the tracking number but couldn't get through. I don't usually do online orders but it looked so appealing. I 'm not giving up so easily I plan to contact a T. V. investigator to at least bring attention to this company. My motto is "kiss me first before you f**k me"

We are constantly being taken advantage of by anyone who decides to post a website with no recourse. Actually that is not true I have some information, you may or may not be interested it takes about 15 minutes. My contact information is Jennifer Quick at lsjenniferquick@gmail.com if you send me your name, email and number I will send you the information and give you a call to see what you think.

The quality of the material is very poor, never came on scheduled time, an I haven't received my last order which was the jumpsuit I wanted to wear for a special occasion, I will not be ordering anything else from this site!

After so many complaints why do the website even allow these people to continue to be people for their money is ugly and is not right and every chance I get imma sabotage the name on the website they want to play games with me I'm glad they only got $45 from me because it won't happen ever again shame on me once but I bet you don't get me twice so take that $45 and you can shove it up their ###

I had a similar issue with them. Wrong size and poor quality. They had the nerve to offer me $5 and $10 where as I spent about $100 with them. It went on for a month until I realized that I paid thru PayPal, (love them). So, PayPal gave me a refund.

Now every chance I get I go to their Facebook link and tell people not to buy.

They say it will arrive in 3-4 days 4 weeks and still waiting

My order was processed and pay for March 16 it has yet to be shipped. Today Is the 25

Placed order on the 5th of march an it is the 25th of march and still havent recieved my items yet u cant even contact them by phone i emailed and they answered claiming it was being shipped out and thats been a week and a half ago
Thanks FAITH JACKSON

I had ordered some items waited almost 2 weeks to get a tracking number just for the tracking numbers to not even exist when I had called USPS..when I had talked to somebody from USPS and telling them that somebody been using their company as a fraud he hung up in my face and didn't answer when I called back

Looking for a law firm to help consumers.

I bought 2 dresses by mistake then sent you message to say please can you cancel one
But to my surprise you sent one dress but you money for 2 dresses.

I have received one dress today
Please can you refund me back my 30 pounds

Cheap material, can't seem to get a refund, too small, bought an extra large looks like a medeum. The entire order is a disapiontment. Very angry at the scam to america and me

You took money for 2 dresses but I only received one dress
I text you to say I pressed for 2 dresses by mistake.
Please refund me back my money

Quality is awful I want to return please send me the details to send back. It is to sheer of fabric
E mail Linda.wuerstle58@me.com
Item [protected]-0
0516551-[protected]-2405
Thank u
Linda Wuerstle
3308 fairland drive
Schnecksville, pa 18078
[protected]

on 6/1 you deducted $29.95 from my checking. You have been paid, now Paypal notifies you should have been paid by them, not my checking. No shipping date has been noted as yet. Please let me know if you are going to ship my blouse (since you were paid). Otherwise please reimburse the amount to my checking. Thank you.

I ordered a swimwwear from www.rorita.com on 07.05.2019. The payment has passed and today - 20.05.2019 I have not received my shipment yet.

I returned christmas top and i am waiting for the new to arrive. The top i got was too small.[protected]. Please replay. Joyce madsen

I placed an order that was to be delivered on 12/7/18.

Never received.

It was for bathing suits. My address is:
Lynne M Altman
1808 Jefferson St
Latrobe PA 15650

Can you explain. This order has been paid in full.

sent message few days ago Ticket # T5121395443 still have not heard from them i need make return there was not even a packing slip it was charged on my paypal which i need to investigate next Jo-Ann SullivanIt came by postal service address on bag DHLL ECDC 10 enterprise ave. north Secaucus n.j. 07094

There is no customer service - you open a ticket, you get no response... I PAID for my order - including an extra $10 for expedited shipping almost a week ago and it never shipped and all I want is a refund and so I tried for a refund and got this response "If the order is not paid, you could cancel it in user account, which is free of charge. If order paid and confirmed, we will try best to hold the shipment, meanwhile a handling fee of $3USD per piece is charged after 12 hours order placed. Please submit a ticket and complete an inquiry to cancel the order. " so now they are going to charge me a HANDLING FEE of $3.00 per item on merchandise that I never received? This is such BS! How many tickets do I have to submit to get a response?

Can not login. need to return items. kimdevey65@outlook.com. 21 osprey drive Torquay Devon. kind regards. I have asked to reset my pass word. no email received.regards Kim devey

I once ordered what I thought was a cute top, keeping in mind their clothes are better suited for naturally tiny Chinese women so I sized way up.

Not only was it super small but the chemical smell was so intense, I could smell it before opening my mailbox! I aired it out in the garage but that smell never left, even after washing. I threw it away - big waste of money. Their photos are well done and the clothes look cute but not for American women. These companies constantly change names and reading these complaints, I know why.

i waited for my order for 6 months I contacted the company every 2-3 weeks and they told me my stuff was on its way, after 6 LONG months it was clear to me I would never get my stuff

I ordered oct 6th and i have not got my item they kept telling me its coming this day that day check tracking number still no outfit. i paid extra for shipping to get early in 5 to 8 days its going on a month now so i am have to get intouch with my bank please do not order from this china fake site

I ordered oct 4th not 6th still don't have my outfit

It was to be sent to 2506 Branding Iron space 8 in Dickinson, Texas 77539 To Annette Riley. I do not have a tracking or any information. Either send my order or return my money. Why does a complaint have to be so long.

07/20/2019 for $29.11 Rotita
ROUND NECK PALM LEAF PRINT T SHIRT
USD
27.22

07/20/2019 for $29.11 Rotita
ROUND NECK PALM LEAF PRINT T SHIRT
USD
27.22
Never received my order of this T-shirt
Got the dress but did not get the women’s shirt and ordered it first before the dress.
Get my t-shirt here or I’ll return the dress, your wasting my time with a bunch of Shysters
Then BBB WILL BE NOTIFIED of your deceit-fullness

I ordered a medium (my usual size), what looked online like a sleek, classy music shirt. When I got it, the sleeves are too long, the material is not soft and it has a distressed look that didn't show up in the photo. Want to exchange it. This sh/b interesting. The name on the package says Threat Pit, Inc.

I received items that were wrong sizing compared to what the website had listed on their website. I contacted them to try to return items and found that it was very expensive to ship to china as that is the address they gave me. They then offered me 30% back of what I paid for items. I answered Rotita and said I would take it since it was too expensive to ship back, but now after contacting them at least 3 times they won't answer me. I won't ever deal with them again and it looks like I am out a lot of money that I spent on clothing. Their address is: Fang En (Tel: [protected])
Room2092, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, China

I have the same problem i ordered 2 dresses the material is thin cheap and nasty. Im now fighting with them for a refund I think they are shisters and fraudsters and wouldnt recommend them to anyone at all waste of space

The dress is ten sizes smaller than ordered.
Total amount:
-$49.82 USD
Fee amount:
$0.00 USD
Net amount:
-$49.82 USD

Insurance:
$0.00 USD
Item amount:
$49.82 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
1

Invoice ID:
WW1604060851095387
Date:
Apr 5, 2016
Time:
17:51:12 PDT
Status:
Completed

I asked for a refund for two dresses that are smaller than any human should be. One dress is supposedly a large. They say they will happily refund but that is not true.

All I know is, If my order isn't right or if I don't get it at all I will be going to the door step of who ever scammed me. I am sorry to those that were scammed. And I appreciate those of you who told your story. Thank you for the warning.

I ordered two "High Life" jumpsuits from www.rotita.com and its been 3 weeks and I have yet to receive my package. I'm mad as hell and I want my money back. Somebody better figure out how to give me my money...or we will have some legal issues. I have my confirmation number as proof of order.

Same thing happened to me. The fabric looked like it was made for a holloween costume. They should be embarrassed of the product they provide. This website is a fraud. I'm so mad. I should have read their reviews which are awful.

I had the same issue with the green coat with faux fur. It came damaged and they aren't offering a refund. Only a small credit toward my next purchase. No thanks! Never again!

I made 2 order for 164.00 to Rotita on May 25 2017 and I have not received nothing yet. The payment was already charged to my bank. I tried to contact the customer service representatives on June 1 2017. and I still have not received an answer to my message.They also gave me atracking number that apparently doesn't exist.

Agree with all bad comments - company hiding behind social media not disclosing they are based in China - couldn't return horrible poorly made dress as cost over £10. No help from company themselves just poorly worded emails

I SPENT $134 with this company in May, its August and they have yet to give me my money back ! Its ridicules how horrible this companies customer service is they email back and say they will only give 60% when the problem was them I never received my items, I called my local post office they never had a package for me, then Rotita says it was returned back to them which seeks very odd that I didn't get no kind of notification from the list office and when I called they didn't have anything so how would it get sent back if it was never sent to me? And how is it I only get 60% back when I didn't even get my stuff! Wtf I want my money now! I'm ready to sue this company.

I ordered three jump suit outfits that I thought would look gorgeous for a wedding I will be attending in a few days. #1 they charged me way before I received the order #2 The outfits were 2 sizes to small and I ordered a XXXXL (4XL) #3 I am unable to contact anyone at the telephone numbers on the internet emailing the service department. I want a refund and return the outfit. I need a refund!

Just received a top I ordered - or should I say I ordered a top but got a completely different one. Judging by everyone's comments on here it's not worth trying to return it. Straight to the charity shop it's going! I paid £17 for it. On the customs declaration it has a value of US $6. Probably about right. Cheap and nasty!

I ordered a waist trainer from this company and what i ordered waa a latex waist trainer but i got a polyester one i paid $27 for it and that was about february i been trying to contact someone but have gotten nothing im very upset i have to spend more money on a new waist trainer

Scam don't use them, they don't honor there products, shipping, or there return policy. If you've placed an order cancel it!

I ordered swimwear in March 2016 for my holiday in June I paid in full and have never received my order. I t is impossible to contact them I have tried through face =book with out success. Very disappointed

Hi ya I order an order a top and jeans but can't track it or haven't recieved it its been about a month any idea please x

Hi - I am from New Zealand and ordered swimwear from Rotita as well and it's also too small and cheap material - not having any luck getting instruction from them on how to even make the return - very frustrating...

Include me in the lawsuit! I ordered 3 bathing suits and sent one back to exchange for a smaller size. It has been 2 months and they still have sent nothing. They keep telling me to get post office tracking # and I told them that it has been too long to retrieve that. I sent my bank statement with the USPS charge to send the package back but they just keep repeating to send tracking #. Ridiculous. Do NOT order from this company!

I ordered two dresses over a month ago. They are saying they didn't mail them because they weren't paid for. I have a receipt from PayPal that they paid it. I don't know what to do.

I agree. Rotita has proven to be a fraudulent company doing business here in the United States and Canada. Unfortunately they have the backing of other online companies such as PayPal and eBay. This company misrepresents the quality of their clothing, their customer service or complete lack there of, and their responsibility to deliver clothes that have been paid for.

My friend used my PayPal to pay for an order, but failed to provide the correct shipping address (on file@PayPal). So shipping was held up. Rotita sent us email asking to confirm a new shipping address. Each of us provided at least 5 tickets informing them of the change of address, but they kept sending the same email. We even tried to call their customer service numerous times and no answer. Some 3 weeks later, I elevated to a complain at PayPal, then Rotita responded that they were awaiting a item prior to shipping. Wait! First it was an incorrect address, now it's a missing item. Then 1 week later, they provided a tracking number, but in 3 days now, it hasn't left China... Umm, what's up with that... Believe, this company has the worst business attitude I've ever dealt with and WILL NEVER DO BUSINESS WITH THEM AGAIN! I may as well write this off as a lost because the items will probably not come.. I don't think it take 3-days to leave China. If I had known the location of this company, I never would have initiated the order.

Please do not order from this company, the website is fake, l ordered things from them and they never posted them . I had ordered the goods and paid in full with expedited shipping. l contacted numerous times for over two months and they gave me silly excuses all the time, up until l decided to open a dispute with PayPal . Order at your own risk, as they can sometimes refuse with the refund.. So disappointed and please pass it on to your friends and relatives

I ordered 100.oo worth of items a month ago. I was told that the delay was due to the a Chinese holiday, and I would receive my items soon. I continue to get it will be shipped 2-3 or 3-5 days. I still do not have my items. I am not happy and I am ready to file lawsuit against this company.. If any one else has a lawsuit please let me know, we can join in together to suit them for millions of dollars.

I made purchase via PayPal didn't like items returned them at the cheapest rate allowed with tracking via US postal Svc, 107.95. PayPal will only refund 30.00 and essentially want me to drop it and get lost. In short this whole experience cost me 77.95. If the consumer knew ahead of time we'd be saddled with the cost of returning items This would put a significant dent in online purchases. I personally cannot afford to lose 77.95 for no apparent reason. I'm glad I'm not alone as this is a great pool from which class action suits can be pursued. Let's talk to our friends lawyers and whomever to see if they're willing to take this on, I certainly will.

I ordered 2 dresses with my debit card and have yet to get my clothes I tried to call and track my things and cant get a hold of any body.I will NEVER EVER order anything from them again..

I had the same experience. When I tried to chat with them, they would not respond. So I created a fake email and fake name and someone responded to me. I asked them when was my package going to arrive? They told me 3 weeks, but I paid for expedited shipping. They refused to refund me the extra money that I paid to them. I ordered these items for vacation, however, they will not be here in time for it. I told them that they were a scam. They went cold turkey and had nothing else to say. Still no package and response to my email either.