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Roomstore Furniture / Poor quality

1 United States

Room Store continued to charge an insurance fee on my account even thogh I had canceled the policy. They acknowledged my cancellation but claimed I did not cancel it with the "Insurance Department." The "Insurance Department has a different phone number so when you are speaking to "customer service", you are not speaking to anyone with authority to cancel any time of insurance. If you want to cancel any type of fee please be sure to get a confirmation number or they will claim that it never got canceled. Their argument is always based on you did not speak to the right department. I was able to get half the charges removed but it took three hours of talking and pleading. ps The furniture is very poor quality.

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