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Roomster
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1.6 157 Reviews

Roomster Complaints Summary

21 Resolved
126 Unresolved
Our verdict: With Roomster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Roomster reviews & complaints 157

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Newest Roomster reviews & complaints

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S
4:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster work cancelled after I arrived and no pay

I agreed to work as a bilingual proofreader for over 3-4 weeks.
For the 1st day schedule, I travelled to NYC low Manhattan from NJ.
When I took two pubic transportations to get the required location to start the work,
she emailed me to cancel the work due to her illness after I arrived near the location.

She could inform me via phone call a little earlier to prevent my long trip and expenses, besides losing the whole day to work for other schedule.
She refused to pay me the supposed to be income for that day.
There has been no consideration from this company to reimburse any fee.
I lost possible income of $120 plus $25 for transportation.
Whether she was really sick or not, as a freelance I'm supposed to get paid for the scheduled earning for that day.
Aweful experience with ROOMSTER!

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A
1:06 pm EDT

Roomster notification and cost of subscription

I didn't know or have any knowledge that I would be charged $25. I don't like the app and I've been going back and forth with the support chat and have been getting no where. I haven't used the app since before the charge and they keep ignoring my complaints and coming back me with with little to no information. I would like a refund. I can't afford this app.

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M
1:08 am EDT

Roomster scam! do not use roomster.

About a week ago I purchased a 7 DAY TRIAL. 7 DAYS ONLY. They ended up charging me for a month trial, and will not refund me my money, even though their message was not clear at all that they would be charging me automatically. I then contacted them, only to get the same automated message time, and time again. They stole my money and will not give it back. They have done this to many other costumers as well and it is ridiculous that you can't even get in touch with a real costumer service rep to resolve the issue.

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R
1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster can't access my account after paying

I have used roomster in the past and after paying was not able to log back into the account, they send an email saying that the account is on auto renewal but I cant get into the account via my email login, which is how it was set up... When I try to login it says I have to use facebook which is not how I signed up and I do not use fb for this. I have emailed them and called and left vm yet I get no reply and then I get charged and have to deal w/ my bank. I would not have used roomster again however when you search google for roommate posting sites other sites with names not roomster come up but when you join the site it links back to roomster. Its a scam. Consumer protect complainst will now be filed... Buyer beware of roomster = scam. Complain here for action https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

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J
10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster roommate service

This is a scam operation. It has fancy promotional material. It promises a lot. But it is just a scam. All I got were fake names and fake references. I got tons and tons of emails and they produce nothing. This is a clever scam and they are very successful at it. Recently they have taken over Craigslist ads. When you contact a private individual on Craigslist, surprise, you get an email saying you need to contact roomster and sign up and pay some money. It is just a scam. Don't waste your time. Don't waste your money. Wish the government would do something about these criminal internet operations.

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J
2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster roommate service

Roomster is just a SCAM. Fancy website, fancy emails, fancy promotions, fancy everything...hey, it's all a scam. Do not waste your money or your time on this website. It is just a scam. You will get fake account leads with fake photos and fake descriptions that lead to nothing. Your credit card will get hit for worthless services. It is just a scam. In case you haven't figured it out with all the complaints at various internet review sites...it's a SCAM.

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N
12:30 pm EDT

Roomster scam

The website prompts you to pay for messages to and from other people. I paid for the 7-day trial. Not a membership. I wound up getting charged for the trial and a month-long membership because the trial automatically takes the money out, meaning you sign up for a subscription with the trial, which is false advertising. The company has no legit number to call anyone, they talk to customers through bots and did not give me my refund. I did not even use the feature I paid for! No one responded to me, I even put up my email and nothing. Lastly, most of the posts are fake. The accounts are fake too. You can reverse look up the images and they're all on google. I have even reported pages that still exist. Craigslist has more legit posts and there free!

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P
5:54 pm EDT

Roomster deleted my contract with them and they are still charging me

About 8 months ago I was looking for a place to live and while I was online, roomster popped up and it looked like a real ad. I got weird people trying to get to buy things and then I decided to delete my account. I deleted my account and I still being charged. They are taking money out of my account directly about 9.99 a month and again I deleted my account about 6 months ago. I am thinking of taking them to court to get my money back and pain and suffering of stealing my money.

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T
6:08 pm EDT

Roomster they place fake ads to get you to sign up on their site

I have answered many room for rent ads on craigslist only to be sent a response that says, "I am the owner of this property. Please sign up on this link and then I will contact you to show you the property". The link is to roomster - not to a specific ad, but just to roomster in general. They are getting people to sign up with their service by having people post fake ads. Very unethical.

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J
10:19 am EDT

Roomster roomster

I have paid for five weeks on this site (thankfully the 5 day trials) and never had a genuine reply for a room I am trying to let. I get bombarded with update emails from the site showing all these people wanting a room in Manchester (UK) but I see there are no profiles of these people and they seem to be listed by the same few people. the same person is listing hundreds of false members looking for rooms. I have messaged lots but they don't reply as this is obviously because this site is fake and is a con to try to get full members paying - and it should be taken down. In five weeks I have only had a handful of replies and they are very very short not interested replies - something very suspicious about it!

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D
12:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Roomster scam alert!! this company operates a scam business!! all fake!!

I signed up for this site here in Los Angeles in Jan 2019 and paid through PayPal for 30 day subscription. Within days of using it, I found over 80% of the listings to be suspicious and I reported many of them directly to the Roomster.com site and days later my account was deleted without any reply or explanation! What a scam! People reading this please don't waste your time or good hard earned money on this site. A total scam...no doubt about it! I can say nothing good here. Not one person I contacted appeared to be legit.. NOT ONE! unbelievable. I even found same person using multiple names and multiple pictures of girls.. same scam artist with different ads...unbelievable! These scams artists claim to be renting a room but all of them say they are out of town for work or school and ask you to send a deposit to hold the room until they return to meet you...WTF! Total Total Total SCAM!

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L
LifeGuide
Austin, US
Feb 23, 2019 9:35 pm EST

I created a profile on Roomster on February 20th, 2019, in search of a room/place. After completing the registration for the so called free service, I was asked to upgrade the service. I did not and soon realized you cannot open the messaging feature without doing so. You may however send messages to possible openings. I messaged well over 30 people in regards to their homes for rent or people renting their rooms out. I received email alerts that several people were sending me messages so I upgraded my service to 5 days for $7.95 ... which is foolish enough, but when I opened my messages, I only had four messages! Not several like my email alerts had claimed. Two of these messages were from two different woman (different listings anyways), with relatively the same listing requests. After sending them both my email around 3:55am they both emailed me back with identical responses one right after the other by 4:12am. Requesting an application fee of $75.
The other two were from Apartment realtors, which I never inquired about apartments, not once.

Roomster.com is a bunch of scam artists on one site. Anyone who returns your messages, is always out of town for work or something in the same sort.
After reading these other comments I was scared of being charged for the full subscription and went to "Settings' to cancel my subscription. I sent a message to customer service asking if this was a scam because of what happened with the two women, and the fact no one was returning my messages. They replied with a simple answer to keep with it for more than a week (which is passed my 5-day trial) and people would soon message me back. I soon after went to my profile and deleted all my personal information, then deleted my account.
DO NOT USE THIS SITE.

ComplaintsBoard
C
10:36 am EST

Roomster credit card fraud - this company is fake and so are the listings: roomster.com

This company is a total scam. The use fake people, with fake ads to help you find either an apartment or a roommate.

DON'T DO BUSINESS WITH THIS COMPANY. ROOMSTER.COM is a scam.

I signed up for the 3 days search. When I realized they were fake and the ads never panned out. No one ever returned my emails, I knew something was up. I cancelled my account. Then they started billing my credit card $24.95. I tried to call but they don't have a real phone number. I wrote emails and said not only did I cancel my account and asked for a refund, they billed me again. This time I started write emails to their fake site only to be told that I opened a new account and that's why I was being bill. SCAM SCAM SCAM SCAM. FAKE FAKE FAKE. DON'T DO BUSINESS WITH THE IS COMPANY.

This is a dishonest company. They are committing credit card fraud and using the internet. That falls under the FBI and federal law enforcement. Contact Federal Agencies to report ROOMSTER.COM

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A
9:57 am EDT

Roomster extra charges

Please be aware when you pay Roomster they continue charging till you cancel the service. I was not aware of it and was charged two more months extra till I notice the charges on my bank statement. I contact them to get partial refund and did not refund anything for the service I havent used. Please stay away from Roomster. They take advantage of you if you give them a chance. I hope they will be investigated.

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R
3:29 pm EDT

Roomster billing charges

I initially signed up with Roomster in search of an apartment. On their website, they offer three messaging packages to allow you to communicate directly with potential roommates.

Apparently, it does not matter which package you choose - you are still billed for their most expensive package after several days.

I signed up for a 5-Day package for $7.95 figuring I wouldn't need more time than that to review housing options. Unbeknownst to me, after 5 days I get an additional charge for $24.95 having received any messages other than spam that's included in a free membership.

When I reached out to support immediately after seeing this, they never addressed the automatic increased charge even though I signed up for a 5-Day $7.95 subscription.
Very predatory and not transparent in my opinion. I would be cautious to sign up for any subscription with them. Would not use again.

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C
11:18 am EDT

Roomster unethical payment

Roomster had advertised that I would only have to pay $5.99 for a full access to their website/ app for a month. I had purchased the full access on 9/24/2018 at 2:11pm using my computer, believing that it will only cost $5.99, however it had actually cost $399.99. I no longer wish to have full access for this month and I would like to request a refund.

MY TID number is [protected]:1766355: [protected]

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Update by Chrissy Chris
Sep 25, 2018 2:49 pm EDT

Please ignore the previous post. I was charged 399.99 INR (Indian Currency) = 5.49 USD (US Dollars)

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M
12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster subscription and payment

I was looking for rooms so I signed up for for Roomster. I was granted a five day free trial which ended on the 15th of Sept. I was intending to cancel my subscription because the service during the trial process was terrible. Most of the email messages were removed when I went to read them. Anyway. I was charged on the 5th day of my 5 day trial. That's not fair. This is false advertising. You can't change someone on the 5th day of a 5 day trial. I would like a refund. Thank you.

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10:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster I delete my account some months ago but roomster still take money from my account why I delete the account

I have been trying to to cancel everything I managed to cancel and delete my account but you roomster you take money from my account why can you help me with stopping the charge on my account card please is it good if someone delete her account and you keep on taking money from her does it work that way in need you to delete it pemanantly because I don't want it anymore

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K
4:34 pm EDT

Roomster billing

I have emailed number of times regarding charges to my debit card. I did not authorize these transaction . I login into Roomster to delete Pay Pal account and reoccurring charges. However, this issue still has not been resolved over a month. Charges exceed $40 and I would like these charges to be credited. I can be contacted via email at [protected]@yahoo.com

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S
11:17 pm EDT

Roomster duped of money

I was looking for a room and someone pointed me to Roomster. I saw a few listings in my area and then I saw that they only charge $1.5, for a few days and hence I tried it. They had written in big that I can cancel the subscription anytime, but at the bottom, they had put some conditions for auto-renewal, which I wasn't able to see, and they charged me. I think that they should put this information at the top, not bottom. Besides, the rooms owners listed over there never reply, so the website doesn't deliver any value and is probably a scam.

Appreciate if someone can help.

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N
4:12 pm EDT

Roomster account deleted

Hello,

I hope this message finds you well. I create a roomster account less than 24 hours ago. My account has been deleted. I was wondering if you could trouble shoot this issue and allow me log in as I still was suppose to have 5 days to find a roommate, since I paid for the account.

Email address is [protected]@gmail.com. My number is [protected].
I look forward to hearing from you.

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Roomster Customer Reviews Overview

Roomster is a popular online platform connecting people looking for housing with compatible roommates. Reviews of Roomster largely indicate that the website is a convenient and efficient resource for finding affordable housing options. Users praise the site's comprehensive search functions, allowing them to find housing that fits their budget, lifestyle and location preference.

Roomster users also cite the site's extensive user base as a major selling point - with a large number of postings available to browse through at any given time. The website's messaging system is also highly praised - allowing users to communicate with potential roommates and landlords in a secure and private setting.

In terms of drawbacks, some reviewers expressed disappointment with the website's subscription fees, which they felt were not fully disclosed upfront. Additionally, users have noted occasional issues with the reliability of postings - with some listings turning out to be scams or fake.

Overall, Roomster reviews suggest that the website is a valuable resource for anyone looking to find housing and compatible roommates. Despite some minor complaints, the site's extensive features and user base make it a standout option in the online housing market.
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Roomster contacts

Phone number

+1 (646) 862-2841

Website

www.roomster.com

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