Rooms To Go Furniture / bad delivery, customer service, very unprofessional
Where do I start? Well, I ordered a seven piece living room set from rooms to go and my delivery date was Wednesday Dec. 15, 2011. They called and said they woyld be at my home between the hrs of 7am to 11 am. They came at 8:30 am which was perfectly okay. I ordered a sofa, loveseat, two end tables and two lamps. Well, they charge a 99 dollar delivery and set up fee so they were suppose to set up my cofee table and two endtables. That didn't happen! The represetative who set up the delivery called back to check with us for quality assurance asked me if everything was okay? I said no my tables were left unassembled and in boxes. She saud they were suppose to set those up. She then called them and they said they were in route to clarksville, tn which is an hr away from nashville. So she calls me back and said they would be back at 3pm to finish the job. At this point my mom and I are mad. So we wait till 3 still no rooms to go. We wait till 5 still no rooms to go. So we call back and the place is now closed. So my mom and I are convinced they are not coming back mind you my tables are still in boxes.So 7:50 pm rolls a round and it's a guy supposedly representing roomg to go. He came in his personal vehicle! I live alone I wasn't about to let some guy in my house that I don't know! I wanted a refund because this service was ridiculous. So I had to assemble the tables myself two days later! I want a refund but, I called them and they said that it's nothing they can do.
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