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4.4 2975 Reviews

Rite Aid Complaints Summary

59 Resolved
419 Unresolved
Our verdict: With Rite Aid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:00 am EDT
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Rite Aid pharmacist manager messed up a controlled substance.

I went into the Rite Aid Pharmacy on 1303 woodbury ave in Portsmouth, NH 2 weeks ago to fill a couple prescriptions that my doctor prescribed so I go through the drive through to give them the scrip's and then they said to come back in about a half hour so I did. I waited in my car. Then when I went back I went inside to pick them up and they told me that they weren't covered by my insurance because I had just switched to a new insurance and they needed a pre authorization so I had to wait for my doctors office to open the next day so they can order the pre authorization. In the meantime I needed my meds so I asked how much it would be for one of my medications if I pay cash they told me like $50 but I couldn't afford that so I said I need to figure this out and I will come back.. So a while later I come back and tell them I can only afford half so they said okay come back in about a half hour and it will be ready for you. So I said ok and then I waited in my car once again then I came back through the drive through to receive my meds I used a discount card as well. The pharmacist took his sweet time getting things ready then when he came back he said okay its $27.13 for 42 pills so I paid and signed and then took my meds and went home. A little while after getting home I took my meds out and counted them in front of my mom and my boyfriend because it is a controlled substance and I wanted to make sure everything was correct. Everything was exactly how it should of been so then 2 weeks goes by when its time for me to receive my other half of my script so I call my doctor and they call the pharmacy, the pharmacy said that they actually gave me the whole prescription when they actually didn't. They say its on camera that they counted out 84 pills and put it in the bottle and that the manager never re-counted the pills but he only switched the bottle label before he gave it to me and he said that he only realized that he did that when the inventory was short a couple days later. No one ever called me to see if I had the pills or to even tell me that there was a problem. They just assumed I had them. When I went in to talk with the pharmacist in person about this problem he told me that he could get loss prevention involved if I wanted so I said ok but he called them and then told me that loss prevention was not in the area today. Then I explained how I counted my pills and that this is not my fault its theirs and all that he had this attitude and was huffing and puffing as I was talking which was very rude and makes me think something fishy is going on. I asked the pharmacist if there was a supervisor or manager available in the store to talk to and he said No actually he is not in today and even if he was he does not deal with anything in the pharmacy. So I found the manager that was not supposed to be there and I talked with the manager of the store and he said he was going to watch the video with the pharmacist. I got a call later in the day from the manager saying that he viewed the video and said the same thing as the pharmacist so then I asked why they never contacted me or anything and he said that he had already had loss prevention there investigating and that the investigation has already ended a couple days ago BUT if that was so they should have contacted me anyway and if they already had an investigation why would the pharmacist tell me that he COULD get loss prevention involved if I wanted. The whole thing is fishy to me. They waited until I was out of meds and needed the rest of my pills to say anything. Now its causing me to suffer and be in pain and be without my meds for days while this is getting figured out and everyone is now looking at me like I'm a drug addict or something when I am not and never have been. I always take my meds as prescribed and I am currently pregnant and I was on the meds before I knew I was pregnant so I couldn't just stop or I could miscarry but these meds are safe to take while pregnant well meaning its safer to keep taking them instead of stopping. My provider and I researched it together. As this is still going on and I have talked with a lawyer already and contacted the corporate office of Rite Aid. I will get to the bottom of this. All this stress I'm under is NOT okay for me or my baby I'v been having cramps and everything. Some people might just let things like this slide but not me! There is probably some details I left out because there is a lot to say but that is the main story. If I were you I would NOT get your prescriptions filled here! Oh and by the way that pharmacist is still working there and it angers me that he was not fired because clearly he did something wrong and there is no room for anything to go wrong with people's medications! Trust me something will be done about this.

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nassemah brown
Philadelphia, US
May 21, 2014 10:55 pm EDT

A employee in the pharmacy at rite aid at 16th& walnut nnamed Karima mccollough is stealing narcotic medication and selling it to people

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10:27 pm EST
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Rite Aid service

I went to pick up a prescription that my physician sent via email to Rite Aid. I didn't mind the wait as I was told it would be ready in 20 minutes. The wait ended up being over 1 hour and a 1/2. Then before I left I checked my prescription and didn't receive one of the important prescriptions. So I asked what happened to that prescription and I was told its not in the system. So while I'm calling my physician office what do you know they found it.So I told them I would pick it up the next day. I think this could have been avoided if one of the pharmacy technicians who had her children at the job poping up at the counter in between customers causing a distraction. Not to mention her rude actions because she knew a customer behind me, she called the customer in front of me. Professionally, even if that customer is returning you are suppose to acknowledge the customer he/she is going ahead of. But no it had to be a ghetto worker with no tasteful sense of business. I too am an African American woman who has worked with the public over 40 yrs and do have etiquette and manners. You treat people the way you wish to be treated. Last but not least you also look over some people because they just don't get it and some never will in the future. That's just their way of life.

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walterwhite
Sault Ste. Marie, CA
Nov 21, 2013 9:36 am EST
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It went from the medication not being processed properly to a ghetto worker to a little life lesson at the end.

You DO sound like you're off your meds.

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3:06 pm EST
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Rite Aid pharmaist hygiene

My husband and I went into this store to fill a prescription. While we were waiting I went to use the bathroom. I walked by the door that allows staff to go into the prescription area. its was open. When I went into the bathroom I looked in the crack of the restroom door to see if someone was in the stall. There was a person with a white jacket on. . I used the other stall. The person in the other stall left WITHOUT WASHING HER HANDS. I washed my hands and left. The door to the pharmacy area that was opened and was now shut. The person who used the restroom WAS FILLING PERSCIPTIONS. I let you decide if you want to get your perscrptions here.

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Fine Young Aiden
Toronto, CA
Nov 14, 2013 8:32 pm EST

why did you not tell her to wash her hands

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Logicisyourfriend
Moose balls, US
Nov 14, 2013 7:33 pm EST

How do you know she didn't use hand sanitizer, which would be more sanitary than washing in a restroom? Restroom sinks are full of bacteria. Perhaps they have handwashing sinks like in restaurants. And how do you know that she then filled prescrptions? Maybe she was the cashier handling money - much dirtier than a bathroom. Basically, you are stirring up [censored] without knowing all of the facts.

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7:49 pm EST
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Rite Aid slacking employees

It is only 8:35pm the hours for Friday are 9a-9p we've been sitting here since 8:20pm and cannot get anyone to answer the drive through window, we've pushed the button several times. I've called them 6 times and all they do ispick the phone up and hang it back up with out saying a word. We can see people walking around the store and lolly gagging but obvisouly thier not doing their job. This is ridiculous!. The people working tonight need to be fired.

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9:42 pm EDT
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Rite Aid hate crime/accused of shop lifting

Yesterday 07-02-2013 I went to the Rite Aid store I usually goto on Robinson Avenue, in the Hillcrest section of San Diego, CA to buy a cream that I use to wash my face with and shave with due to sensitive skin. While at the Rite Aid that I am always shopping and love the staff I by mistake bought the cream instead of the cleanser. I realized that when I got home. Today I decided that while I had to go downtown I would stop at the Rite Aid # 05643 at 427 C Street, San Diego, CA 92101 to exchange the product. I went shopping and bought deodorant, soda, candy and went to the register where "Jose" was working. I told him that I wanted to do an exchange then buy the other items. Everything was fine until a guy who came to my left dressed in plain cloths told me that he and another employee saw me take an item off the shelf and place it in the bag I had the product I was returning in. I told him I was exchanging it because I bought the wrong one the day before at a different store. I told him that the price was the same and what was the problem. He told me I was stealing. He asked the cashier who did CONFIRM i was making an even exchange and that I was buying more items. The "loss prevention" person pursued an altercation with me at the registers in front of all the other customers in line and other store employees stating I was "trying to steal". He did not even look at the receipts to see what I was doing. There where 2 Transit police officers who witnessed the ordeal and were stunned that I was being confronted like this. I told the loss prevention guy to do his job better and then he called me "a f*** ###" and I told him he was committing a crime and just kept telling people that I was lucky that I did not get arrested for stealing. I told him to "f*** off" and then he said "f*** off ###". DO NOT EVER SHOP AT THIS RITE AID EVER AGAIN LOCATED AT 427 C STREET, SAN DIEGO, PHONE # [protected]

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FAVOR
Maplewood, US
Nov 20, 2013 11:14 pm EST

Even though this happened a while ago I would not let them get away with this. You can still call the store and ask for the corporate office phone number to make a complaint then ask the person for their name and the mailing address of the corporate office. Then I would look up office for filing a civil rights complaint and call them to make a complaint. Then I would mail or do a complaint by website to the better business bureau and consumer affairs for the state you reside in. Good Luck! As long as you had witnesses I think this still needs to be addressed as you were a paying customer. Let the store know you thought it over and wanted to know from corporate if this is how they treat customers. If so, you feel your rights were violated, and better business bureau and consumer affairs needs to know how their store does business with paying customers. You may have not been the only person this happened to. Making complaints makes a difference because if several complaints have already been made it may take one more which may be yours to fire someone. Never think it's a waste to file a complaint and follow thru, civil rights don't play, better business, and consumer affairs don't play when consumers complain.

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1:20 pm EDT
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Rite Aid false shoplifting detentions

Many persons are stopped and illegally detained by Rite Aid Security for shoplifting, even though they haven't stolen anything. This happened to a friend of mine, they just about strip searched her and found nothing, and accused her on the basis that some boxes near to where she was shopping were empty and she had gone to the restroom immediately after browsing that section. They then called the police who didn't want to arrest her. They held her there and told her that she would be arrested unless she signed a paper, which had a trick semi confession in it. They then sent her a bill for 500 dollars for their trouble. I researched this and found many cases like it. Rite Aid bills these people, some of them pay, some don't. It's a numbers game. They do it when someone is guilty and do it when they are not, as a way of avoiding being sued. I have never set foot in Rite Aid since.

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Update by BigGrudged1
Nov 21, 2013 12:52 am EST

Ya, but why did they just pay her a settlement amount to not go to court with them? I guess she was telling the truth ro they wouldn't have paid. I saw the check and paperwork.

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Kevin From London England
London, GB
Nov 20, 2013 10:51 pm EST

Hate to say this but you are only hearing one side of the story and of course you are going to believe your friend over them. Unless you were there you don't know what happened.

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11:51 pm EDT
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Rite Aid large plumbing bill

I bought the feminine care cleansing clothes for my daughter, as she is undergoing radiation for cervicle cancer and the Dr. recomended her to use them for the burning. Four days into using them, my shower and toilet in that bathroom backed up. I called a plumber and when he put in the snake it brought back up the wipes she had been using. He spent over an hour pulling them out over and over again, until the drains would finally drain fully . He charged me $80.00 dollars, which may not sound like much, but I was trying to save money and bought your brand, as they were on sale and it ended up coisting me much more. These wipes are evidently not bidegradeable as advertised, as he pulled them out they were still whole towels. I did not expect this cost and am very upset this happened. My other daughter uses the Costco flushable cloths and has not had any plumbing issues with them. I feel I should be compensated for for my expense, as they were not flushable as advertised.

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4:52 pm EST
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Rite Aid unsealed prescription medication

Today I picked up a prescription for a (EpiPen 2Pak) from my local Rite Aid Pharmacy. The 2 Pak Box was not sealed and looked like it had been opened several times. My suggestion to anyone purchasing an EpiPen 2 Pak is to call Dey L.P and let them know you do not feel secure when their medications are in an unsealed box. I am suppose to feel confident the injections I am purchasing are safe. Getting them in an unsealed box surely does not give me that measure of confidence. This problem will not be resolved until many people complain. The pharmacists are handling money and your pills etc. without washing their hands. The Federal Government (Food and Drug Administration) should have figured this out long ago. Safety at the Pharmacy is a joke. The drug companies need to do more to ensure the drugs we are receiving are not contaminated. Rite Aid fails in my opinion as does any manufacturer who does not seal their medications.

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8:26 pm EST
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Rite Aid unfilled prescription

my daughter had surgery today 11/21/12 and i took the prescription for pain killers to my local pharmacy. they told me they couldn't fill it because they saw no dosage, i in turn called the hospital back and they told me it was written very small and told me where to look. i sent my son to the pharmacy to show them and we were accused of tampering with the prescription and the meds not filled. my daughter has to suffer through the night without any type of pain meds . i am furious at the false accusation and also that she has to suffer in pain after surgery.. something must be done about this they never even tried to verify it telling me they cant.

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Hidden Rainbow
Golden Valley, US
Nov 20, 2012 10:10 pm EST

I am amazed that the pharmacy did not call the hospital! Prescriptions written for medications to control post-surgical pain are quite common and very important! Any professional unable to "find" the strength indicated for the medication or fail to be able to read ANY part of what is written should be calling the hospital or prescribing surgeon IMMEDIATELY for clarification, rather than sending a person away without filling the prescription under these circumstances! Post-surgical pain is very often among the most agonizing form of pain and it is not a time to be callous toward customers!

Pain Management Specialists know and communicate to their patients that pain medications are most effective when the first dose is taken BEFORE pain becomes severe and afterwards on a "per need" basis which correlates with the "times per day" or intervals indicated by the Physician who wrote the prescription. Taking the initial dose while pain is mild to moderate typically lessens the amount of medication the patient will feel the need to take throughout the course of their recovery from surgery, as the pain will not build up to level which feel unbearable (causing the patient to take maximum dose as often as possible and often still feel sever pain). I am happy to know the prescription was finally filled, although Rite Aid did not behave in what I believe was at all a professional way. It is unfortunate the hospital did not have a pharmacy where this prescription could have been filled (maybe they had a pharmacy which closed early, which hospital pharmacies often do. These large chain pharmacies are too often cold and impersonal places where the Pharmacist behaves in ways that are uncaring and sometimes downright arrogant.

I recommend to everyone who has encountered difficulties with the large chains that if they are able to find a smaller local Pharmacy limited to at most three stores within their local area, please telephone to see if the small local pharmacy accepts your insurance (or has some form of "club" discount)), carries medications commonly prescribed for you and then take or transfer your prescription to the small, local store(s). When you do a transfer from a store like Rite Aid to a local Pharmacy, be aware that it could take a week or more for the bureaucratic "dance" to be completed, so please do give transfers a good bit of advance time! I've had issues with a large chain Pharmacy in Arizona, so have transferred my medications to a small, local Pharmacy with just a few locations in the Northwest part of the state. Not only is service friendlier and more personal, but I have yet to encounter a problem with medications not being in stock, "computer error" (caused by incompetent technician checking the WRONG medication) forcing me to wait 30 to 40 additional minutes because despite my having carefully explained that THIS medication needed refill and, although similar to a second medication, the second medication would not require a refill for more than two weeks AND asked the Pharmacy tech to note this on the Prescription, itself to avoid confusion.

EVERY time, I must have been speaking to myself! The big chain pharmacy would try to order the WRONG medication and the insurance would kick it back as being "too early." I, of course, would be forced to explain and to wait. All I would get in return was an "Oh! Sorry!" Nothing like this happens at the small Pharmacy. Furthermore, my insurance demands that if the medication is available in generic form, I must receive the generic. I have noticed again and again that large chain Pharmacies carry sub-par generics, while the small pharmacies stock much higher quality generic equivalent medications. The co-pay is identical, the service is MUCH faster and, better still, I do not feel my privacy is being violated by having people yelling my name and date of birth across from one end of the pharmacy to the other while a dozen other people are standing around listening. Rite Aid did some totally dishonest things to me while I was living and working in Northern California regarding holding back some percentage of a schedule II medication that had been prescribed for me (they did this regularly). It didn't seem like a big deal to me at the time, until I spike with my Doctor, who told me precisely what to say to the Pharmacy tech who told me "we can only give you sixty of the seventy pills prescribed, according to your insurance -- and you cannot pay "out of pocket" for the additional ten." He said: "Demand to pay for the additional ten and then ask what has happened to the additional ten you were told your were unable to purchase when you were within your legal rights to do so. Tell the Pharmacy tech your Doctor wants to speak with her and with the Pharmacist." I do not know how my Doctor handled this behind the scenes; what I do know is that a felony had been committed and I'd been entirely naive about the fact that these people at Rite Aid were doing anything illegal!

This is not to say all the big chain drug stores are bad or dishonest or hire incompetent people or that all of the small, local drug stores are terrific. It's just been my experience that there are issues with "the big guys" that don't exist with "the little guys". Besides, I think it's best contributing what money I can to the local economy.

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Rite Aid poor service

Re: Rite Aide Pharmacy located on Mt. Hermon rd in Salisbury, MD. Where do I begin? I have patronized this pharmacy for approximately 10-12 years when it was first Eckert and then switched over to Rite Aide. Over the last 4 years the service has been terrible! It is either an extremely long wait inside or at the drive-thru window. There is no rhyme or reason and no apologies given either. I have difficulties swallowing pills and I had them note that on my account and yet they have switched up meds and neglected to inform me when I pick it up. I have gotten home with the meds and of course can not return them. I arrived to pick up my liquid fosamax and they said they could no longer get that with no efforts to do otherwise or inform me of this in advance of my scheduled pickup date. For the last two months I have gone to get my medicines and been told they have faxed my doctors office for either authorizations or refills and had not heard back from them. 2 months in a row I was told after several calls and visits to call the doctor's office myself. (So, the customer is to call and check on what is the pharmacy's responsibility to do ?) The first time, though steaming, I did so. And the doctor's office never got the request! This month the same thing happened and I am through with Rite Aid and their poor service. There is never any apologies, empathy or any efforts to give good customer service. I am generally quite patient and don't complain publicly or make a fuss. But is the last straw for me. So many times I have left this store frustrated with the service vowing silently not to deal with them anymore yet another month but I would give them another chance simply because this pharmacy is conveniently located to my home. But today I took my business, which they have shown they do not value, to another pharmacy. I will not recommend this store to anyone nor will I go in to purchase cards or other items that I have bought from them in the past. I hope everyone with similar issues with this store will voice their concerns, let all their family and friends know and report their problems. Other stores are waiting for our business and the chance to shine by giving their customers the service they seek, demand and should get.

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Taylorh2
Aurora, US
Dec 05, 2013 1:12 pm EST
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There is a long wait at the Pharmacy because you're not the only one filling/refilling a prescription. Did you think you were ? Drop it off and come back later.

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Kmhc
Lincoln university, US
Feb 19, 2012 8:32 pm EST

I waited over 45 minutes for picture reprints only to be tl
told the printer was broke. I called the manager and she was rude.

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Rite Aid bad customer service

Rite Aid Ripping off Customers/Giving out Incorrect Prescriptions/Rude To Customers: [protected] Wrightsboro Rd, Augusta, GA This is undoubtedly one of the worst pharmacy branches in Augusta, several cunsumer complaints have been filed; against Rite-Aid stating: bad customer service, verbally abusing or harassing black customers, ripping off customers on their drug prescriptions, overcharging, pharmacist refusing to answer questions about medications, and deliberately forgetting to discount prescriptions covered by customers' medical insurance & not honoring their own pharmacy discounts when asked to do so... Definately recommend not shopping at Rite-Aid (They are about as bad, if not worse when it comes to customer service than Wal-Mart!)..

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Rite Aid rite aid is so wrong

I went to my local rite aid yesterday in Toledo Ohio on W. Sylvania Ave. to have a script filled i had just left the hospital after being there for 6 hours. I dropped my script off for Viado in and the filled it with an antibiotic for a urinary tract infection.

That totally explained why I was up all night in pain from my broken ribs. I am just astonished that this takes place. i returned it today and they corrected the problem but can you imagine if i would have been allergic or had a seizure do to this?

I’ve always wanted to own a pharmacy! I have been a customer for 35 years but no longer. Please be advised I missed A DAY OF WORK FOR THIS!

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Penny00
Lexington, US
Oct 05, 2012 12:42 pm EDT
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The Rite Aid in Lexington KY ( Tates Creek Area) filled my 12 month old babies meds with the wrong dosage. The meds were suppose to last 5 days and was gone in one day. And all she could say was she had a hard time reading the docs hand writing... I will never use Rite Aid again. They OD my 12 month old baby. My attorney will hear from them.

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Rite Aid racism & sex discrimination

Rite Aid Age Discrimination - Employment Discrimination .. The Rite Aide Pharmacy Stores in Augusta, GA, Aiken SC, & across the country are being Accused Of Widespread Discrimination & Racism- Blackpages.com.. "Recommend NOT Doing business with this company!".. Racism.. Cheating customers on their money paid for prescriptions, wrongfully terminating/or refusing to hire black men (esp. for managerial positions), Rite Aid Stores purposely stealing/cheating patients on amounts of medications- supposed to be for the customers, "doctoring" the medications badly needed by patients, and lying/giving false pharmacy advice on prescription drugs to patients! Rite Aid Age Discrimination - Employment Discrimination ...
Case Against Rite Aid Corporation for Age and Sex Discrimination. Suit was filed against the Rite Aid Corporation (and its New Jersey subsidiary) in the Superior ...
chatarpaullaw.com/riteaid.html - Cached
Rite Aid : Diversity
At Rite Aid, we embrace our differences and strive to create an environment where ... unlawful retaliation against any person who reports harassment or discrimination.
www.riteaid.com/careers/diversity.jsf - Cached
Former Rite Aid Worker Sues Employer for Disability ...
In fact, Rite Aid finds itself in legal hot water on a number of fronts. Among other legal challenges is an unlawful discrimination claim filed this month alleging a ...
www.lawyersandsettlements.com/articles/​rite-aid-eckerd... - Cached
Rite Aid Age and Sex Discrimination - Employment ...
On behalf of our client, an employment discrimination case was filed against Rite Aid Corporation in the Bergen County Superior Court in New Jersey.
chatarpaullaw.com/elartvriteaid.html - Cached
Rite Aid sued by Muslim woman for discriminatory firing ...
“Defendant Rite Aid lacks an effective policy and/or practice to prevent and address religious discrimination, harassment and/or retaliation, ” the lawsuit states.
pennrecord.com/news/rite-aid-sued-by-​muslim-woman-for... - Cached
Burt Legal Files Lawsuit Against Rite Aid for Discrimination ...
The Law Office of Joshua A. Burt today filed suit against Rite Aid for constructive discharge, discrimination and harassment based on sex and national
burtlegal.com/firm-news/...rite-aid-for-​discrimination...

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Rite Aid pharmacy poor service

visited the Rite Ald Pharmacy, 1038 E. Colorado Blvd., Pasadena, CA ("Rite Aid Pasadena") to pick up a refill for test strips. I decided to purchase a new (generic) Rite Aid Trueresult (sic) testing monitor. I picked up this Trueresult monitor, went to the pharmacy counter to pick up my test strips and told the pharmacy tech to give me test strips for the Trueresult monitor. I have had the freedom to do this because my doctor allows me to do this, as long as he has no specific reason to give me a specific monitoring machine. He has NEVER required me to get a specific machine; in fact he always asks ME which one I am using. When I purchased both the machine and the test strips at the same time, I assumed I had been given the right one. I got home, set the machine up and discovered that the test strips were the wrong ones! Since it was a long trek ( I take a 45 minute bus ride, after a 10 block roll down bumpy streets in Monrovia), my son suggested I call the Rite Aid at 308 E. Huntington Drive, Monrovia, CA ("Rite Aid Monrovia"), to see if they could just transfer this prescription over and fill it, since then I would not have to endure the heat, a 10 block wheelchair roll, and then a 45 minute bus ride (both out and back), to and from Pasadena. I was told that they could do just that. I had already called Rite Aid Pasadena, and was told that I should do just that -- go to Monrovia, and I could get the right test strips without paying anything extra -- they would just do what needed to be done over the phone. When I got to Rite Aid Monrovia, imagine my surprise when the people told me that the Rite Aid Pasadena pharmacist had told them that I had come to Monrovia on my own -- in short he called me a liar! He was obsequious, and condescending as well. There is no way that I would have gone on my own, and put myself through riding 10 blocks in my wheelchair to a store that was not going to give me the right test strips. I was completely out of test strips, which I told both Rite Aids. After much protestations, Ms. Ng told me to please go to the side, and let her wait on the customers in the line behind me, and that she would get back to me. When she finished with the customers behind me, I looked up and the pharmacist and she had closed the cabinets, and rolled down the windows! They never had any intent to (a) tell me they were closing, nor to (b ) get back to me to find out what they could do to resolve my problem. I started raising my voice and demanding to be heard. They opened to cabinet long enough to tell me that I had to go back to Pasadena to get the strips. I kept on demanding, and finally they gave me a 50 count test strips, and told me that they would get the other 50 pack of test strips. I had to pay $15.87 for the test strips at Rite Aid Monrovia, and was told I had to take the opened wrong ones BACK to Pasadena and get $10.00 back from Pasadena. I am writing this complaint here, and will also be posting complaints on Facebook, the consumerist.com and Rite Aid's Board of Director -- why? because when I asked how I could contact the Regional Managers of both stores, I was told that "they had already talked to him and his boss." As to whether these "managers" would bother to contact me as the aggrieved customer, that was not clear. In short, Rite Aid set themselves up for this open complaint. I have severe osteoarthritis, bilateral carpel tunnel, diabetes, knee issues, etc. I do not find it funny to be running around on my own to and fro. I always make sure that I find out precisely what I have to do and where I have to go. The level of disrespect by both Rite Aid Pasadena and Monrovia staff was and is appalling! Rite Aid Pasadena's pharmacist and Rite Aid Monrovia could have handled this transaction far more easily than they did, and I am truly outrages that neither one of them respect their customers. Shame on them!

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12:50 am EDT

Rite Aid rite aid rebate has expired

I purchased a Libman Freedom Spray Mop on 9/21/11 at 1303 Woodbury Ave. Portsmouth, NH 03803 with a mail-in rabate sticker on the mop for $5.00. After going online I was informed that the rebate expired on 7/31/11. I bought the mop thinking that I would get a rebate of $5.00. Unfortunately, Rite Aid did not remove the sticker on the mop and I went online to see that the rebate date expired. Posting on the mop that I would get a rebate if I mailled all the corrected information to Libman was not correct.

I would appreciate any response to this email. I have found that I really have to make sure every purchase I make with Rite Aid is as it is advertised.

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Rite Aid
Harrisburg, US
Apr 20, 2012 4:58 am EDT

Hello: Providing an excellent customer experience is important to us and we'd like to resolve this with you. Please privately message us your contact information at http://www.facebook.com/riteaid so that we can get in touch with you. Thanks! - Rite Aid Social Team

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moonpies
fw, US
Dec 08, 2011 9:16 pm EST
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You bought it in Sept...it is now Dec.

hmmm.

Was there an experation date on the sticker? I find it hard to believe there wasn't, considering the manufacturer is the one who puts rebate stickers on their products, not the store.

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10:33 am EDT
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Rite Aid extremely rude and unpolite

Definitely the rudest, laziest, the most useless people of all! I NEVER EVER EVER got proper greeting while entering or exiting store on Anderson ave.in Cliffside Park, NJ. and for me, simple 'hello' and 'bye' would do just fine. I NEVER GOT A SIMPLE "THANK YOU"! Moreover, employees spend most of their time on phones having personal conversations instead of helping customers- they never helped me find what i was looking for...but what they did was to follow me around the store making me feel like a thief. also, more often that not, shelves are empty and/ or without properly displayed prices! today i made a decision that i will NEVER EVER visit this or any other RITE AID store again! I'M TAKING MY BUSINESS Elsewhere where i'm gong to be more appreciated!

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geribomb
Buffalo, US
Sep 26, 2013 3:08 pm EDT

I TOTALLY agree...riteaids pharmacists are so damn rude im done with them..I have missing pills n poor attitude for the last time..i live in buffalo and Jerry Braun is the head pr$ck there and i have filled complaints anywhere and everywhere I can about his rotten attitude..If you hate your job then QUIT..

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hagg
, US
Aug 01, 2012 9:19 am EDT

Ive been to that Rite Aid and I agree about the personal phone calls and basic lack of customer service skills but trust me the stores in Jersey City NJ are THE WORST! ghetto ghetto ghetto... I have called to complain numerous times nothing ever happens.

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6:04 pm EST

Rite Aid avoid at any cost guys

Today my mom purchased 3 bottles of Coca Cola at Rite Aid in Union, NJ 07083.The two bad bottles had yellow caps (with Arabic writing on them) whereas the bottle with the red cap tasted fine.I opened the first bottle poured a cup for me and my brother and it was God Awful. So we then opened the next bottle with the yellow cap and it was again Disgusting... Then we tried the one with the red cap and it was fine. This has Never happened before.It really made me ill. Can someone Please let me know what is going on here?

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1:36 am EST
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Rite Aid rude/poor customer service

This has to be the rudest most non-customer friendly place I have ever been. I have come up to the service window and found customer information in the bin outside and no one at the window. That time I wound up driving around to the store entrance and going in and finally after 30 min and no one else there in line got served. I talked to the store manager about the information out in the window and it was still there when I left. This time trying to get prescriptions my wife was told they were not ready this was 02/13/12. I came back on 02/14/12 and Kyla told me again that they were not ready and that the Dr had not called them in I said my mother had just got off the phone you told her they were there she said nope they did not. So I asked the name of the lead pharmacist and then the prescriptions materialized. When I looked at the date on the bottles they were dated for 2/13/12 the day my wife came down. The tall black skinny lady pharmacist came to the window would not share any information said have a nice valentines days and just gave a big grin laughing. Joe Sweet and Brittney Cox were the names of those who runs the pharmacy and the store managers name is Lisa Piercy and the District Manger is Dwayn Lennon. I encourage all the other people that they mistreat to file a complaint, this is the poorest excuse for a pharmacy I have ever dealt with.
On 2/15/2010 the district manager called giving all sorts of excuses but still not concerned about what is going on with this store told him to review the film from camera pointed at window and watch the pharmacist strike a pose and be a smart ###. I heard all about how it was the Doctors fault because there was a possible misspelling and the computer generated a new profile and no one looked for it. Well out the cost of gas to run to that Rite Aid but never again I will be using a local pharmacy not a chain pharmacy and the great thing about Belmont Pharmacy or even Charlie’s Pharmacy you can bring a prescription in and they will fill it right there in a couple of minutes not days. My advice is you can complain but jut start using a pharmacy with integrity and perseverance. You want to make a difference put your money where your mouth is and use someone else because Rite Aid is going the way of any business that has no regards for its customers and without customers there will be no more Rite Aid. This is the only way the consumer will take charge again and not let big business dictate their life we do not have to live the way of “take a number step aside”!

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Update by Ranse Clemons
Mar 20, 2012 3:53 am EDT

So not only are the executive’s rude, Rite Aid employees liars too. The information was provided by the store staff and if you know this is false then you are obviously part of the problem not the solution. I understand small minds they tend to us small words because they cannot express themselves in a mature manner but my hands are washed of this matter I no longer do business there and I have already shown many others the benefit of using small town business that truly care about the customer. Your comments are well considered and I also will share your response.

Update by Ranse Clemons
Feb 17, 2012 1:37 am EST

Make a stand even Walmart treats its customers better.

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GALYA
Brooklyn, US
May 01, 2013 12:49 pm EDT
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It is issue about Rite Aid Store #03958 located 2002 Ave U Brooklyn NY 11229.
The store staff is a very rude and unprofessional! They do not want to listen customer at all. Yesterday around 8 pm I tried to use my UP Reward. Unfortunately I do not know name of person who said that someone used it already. When I tried to explain that nobody can do it, she said that she tired of this stupid customers and I can try to get this money tomorrow. When I asked about manager she said that manager is very busy and I can talk tomorrow.
Why?
Maybe I do not understand but if someone used already how I can try again?
I am really very upset about this service.

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Customer #1
, US
Mar 19, 2012 6:36 pm EDT

Lisa Piercy is not the store manager and Dawyn Lennon is not the district manager dumb ###.

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2:54 pm EST
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Rite Aid store manager

The head manager for Hammond, LA Rite Aid is the ABSOLUTE rudest, most unfriendly manager in the entire area! I actually started shopping solely at Walgreens because of her! She is also a racist. Whoever hired her has really poor judgement!

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Nola7
, US
Jan 12, 2013 10:53 pm EST

I agree that the store manager always has an attitude and not friendly at all. I don't believe she is racist but is an absolute poor choice to be a store manager. Because of her I do not shop there anymore and fill prescriptions elsewhere.

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lisak1985
Albany, US
Feb 15, 2012 9:29 pm EST
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I pick up my meds from this rite aid every month. I have always found the entire staff to be friendly and helpful. Once when it was raining I watched the manager Donna walk customers to their cars with and umbrella. Racist! I am Black/Asian American and I never had a problem. And not all blacks play the race card. Tasha4. The fact of it is you cannot please some people no matter how hard you try. Black or White.

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shopper59
Baton Rouge, US
Feb 14, 2012 2:40 am EST

I have shopped in that store a thousand times and never had a problem. I see every race represented in the store, how can the manager be racist? The manager has obviously hired many races, so the racist charge here has no basis in reality. I have seen asians, blacks and whites all working in the store as one happy unit. This type of comment/charge shouldn't be allowed on the board.

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4now
, US
Feb 07, 2012 7:08 pm EST
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Yea, the head manager there always has a terrible attitude! I am not sure about the "being a racist", but I definitely agree with your other comments KMTM. I also agree with BodeyB...nothing in that store is ever right! She has been there over a year and should know what she is doing by now. All of the other employees there are very friendly. She just doesn't seem to fit in. I really believe they should be working on a replacement to keep customers satisfied.

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BodeyB
, US
Feb 06, 2012 2:37 am EST

I agree! She is definitely not a people person! She is very lazy and when something is said to her about the store she doesn't bother fixing it!

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5:05 pm EST
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Rite Aid lost prescriptions, rude pharmacist, awful customer service

First Incident : They lost my prescription and told me just go back to the doctor and get another one. No considreation for me tha patient that required the medication immediately ofr the fact that my doctor only sees patients once a week and that it would require my taking off another day of work to obtain this.
Second Incident: My husband had surgery so at the pre testing the doctor sadministered prescriptions for post surgery. We put them as instructed only to be topld 36 hours later that they were still not ready. When asked how much longer by the cashier she was told " dont put me on the spot i dont know when they will be ready"
Third incident One pf the post surgery prescriptions was not covered by my insurance as per the pharmacist, I contacted the doctor he called the pharmacy of which i hafe the date and time with a new prescription, when i called to see if it was ready I was consistently hung up on and or put on hold by just laying the phone down on the table. I know this because i could hear different transactions in the background. When i finally got a call through i was told that there was no prescription called in for me.

These incidents may seem minor to some but they are enraging me. Their lack on customer service is despicable to say the least.

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Rite Aid Customer Reviews Overview

Rite Aid is a retail pharmacy chain offering a variety of health and wellness solutions. Their services include prescription dispensing, over-the-counter medications, health and beauty aids, personal care items, and photo services. Customers can also access immunizations, walk-in clinics, and pharmacy services online or through their mobile app. Rite Aid operates numerous locations across the United States, providing convenient access to essential healthcare products and services.

Rite Aid In-depth Review

Overall Rating: 4/5

Website Design and User Experience: The Rite Aid website is clean and easy to navigate. The layout is intuitive, making it simple to find what you're looking for. The search function is efficient and the overall user experience is smooth.

Product Range and Availability: Rite Aid offers a wide range of products, from everyday essentials to specialty items. The availability of products is generally good, although there may be occasional out-of-stock items.

Pricing and Discounts: Rite Aid offers competitive pricing on most products. They frequently have discounts and promotions, making it possible to find good deals. However, some items may be priced higher compared to other retailers.

Customer Service and Support: Rite Aid's customer service is generally reliable and helpful. They have a dedicated customer support team that can assist with inquiries and resolve issues in a timely manner.

Shipping and Delivery: Rite Aid offers various shipping options, including standard and expedited delivery. The shipping process is generally efficient, with packages arriving within the estimated timeframe.

Return and Refund Policy: Rite Aid has a fair return and refund policy. They accept returns within a specified timeframe and provide refunds or exchanges for eligible items. However, some restrictions may apply to certain products.

Loyalty Program and Rewards: Rite Aid has a loyalty program that offers rewards and discounts to members. The program is easy to join and provides additional savings for frequent shoppers.

Pharmacy Services: Rite Aid's pharmacy services are comprehensive and reliable. They offer prescription filling, medication counseling, and immunizations. The pharmacists are knowledgeable and provide personalized care.

Health and Wellness Resources: Rite Aid provides a range of health and wellness resources on their website. These include articles, tips, and information on various health topics. The resources are informative and can be helpful for customers seeking health-related information.

In-Store Experience: The in-store experience at Rite Aid is generally positive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed.

Mobile App Functionality: Rite Aid's mobile app is user-friendly and offers convenient features. It allows users to refill prescriptions, browse products, and access exclusive deals. The app is responsive and provides a seamless shopping experience.

Social Media Presence: Rite Aid has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and health-related content.

Community Involvement: Rite Aid is actively involved in the community, supporting various charitable initiatives and organizations. They participate in local events and contribute to community development.

Sustainability and Environmental Initiatives: Rite Aid has implemented sustainability and environmental initiatives to reduce their carbon footprint. They prioritize recycling, energy conservation, and responsible waste management.

Competitor Comparison: Compared to its competitors, Rite Aid offers a good selection of products and competitive pricing. Their customer service and pharmacy services are on par with other retailers in the industry.

Pros and Cons:

  • Pros: Easy-to-use website, wide product range, competitive pricing, reliable customer service, comprehensive pharmacy services, informative health resources, convenient mobile app, active social media presence, community involvement, sustainability initiatives.
  • Cons: Occasional out-of-stock items, some products may be priced higher compared to competitors.

Summary and Recommendation: Overall, Rite Aid is a reliable and customer-friendly retailer. With a user-friendly website, comprehensive product range, and competitive pricing, they provide a positive shopping experience. Their customer service, pharmacy services, and health resources further enhance their value. We recommend Rite Aid for your everyday needs and health-related purchases.

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- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

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