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Reservations.com / Thieves!

1 United States
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When I booked I thought I was on the hotel's website. When all my details were completed and the reservation was authorized, I suspected something funny. Only then I realised I made a reservation through Reservations.com. Also, at some point in the completion process, a logo popped up for Hotel-Checkout.com. I was shocked when they added a booking fee which was $40. There and then I decided to cancel the reservation, because I didn't want to pay extra for nothing! Yesterday I called Reservations.com and demanded to speak to a supervisor. After 30 minutes on hold, I finally spoke to someone. Their rep told that my payment will be refunded. I got my booking money back, however the $40 they decided to keep for themselves. Do not use this company!

Re
Jan 14, 2016

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