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Renault / parts service

1 Jean Ave. centurioncenturion, South Africa

Ordered with renault centurion a cover for a mirror. Deposited R1000 rands as requested by Mr moyo who was assisting. He confirmed that they did receive the money they will order the part so that the mirror will be fixed. On the same day I. Ll b bringing my car for service. Only to find out that the cover won't be helpful the damage is too much. They say I need the whole mirror which cost R8000 . I said to them then can I get my refund. The answer was what must they do with the cover. I should take it cos theres no refunds. I was told by a manager. Then he said I should call him after 2 days cos the guy who was helping me his not working on that particular day. They speak to him they will see what they will do cos there's too much paper work to be done
And is a process. After two days I call them managed to get hold of the guy who was helping me with ordering. He emailed me some forms wanted my bank details and my I'd copy . I did email to them. The following day I call to check if they did receive my documents. The answer was yes they are processing. Is been a month now I. M still struggling to get my 1 grand. I loved renault cars but afterthe service I received recently I have second thoughts. I.M the one one who is phoning them using my airtime .emailing asking how far are they with the process. But they say the dealer principal himself he said I must come and collect the cover . My only worry is what must I do with it. I went to them for help not this now I
M stressing seeking for help from another dealer. Please intervene.
Yours w.msiza
fy25vf gp

  • Renault Customer Care's Response, Dec 09, 2018

    Dear Nokwazi Kadjar,

    We’ll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.

Dec 6, 2018

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