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Red Lobster Resturants / lack of response

1 United States

There were 4 of us for dinner, we arrived at approx 7pm, the hostess
advised there would be a lengthy wait.
There were people sitting all over the waiting area and standing
outside. I observed approx 4 open tables in the lounge area, I asked
the hostess
if bar seating was available. She advised it was open seating. I entered
the bar and was followed by two other groups, each of us taking booth.
One of them took a 6 top table. I watched the manager talk to the 6 top
table, then brought them menus.. he then came to my table and advised
us we couldn't be in the lounge as it was taking away from other guests
waiting for seating. I asked him why he let the other table stay, he
said he made special arrangements for them. I asked for the same
arrangements and he told us we had to return to the lobby and wait for
seating. I told him if we got up we were leaving, I had already gone to
the bar and got drinks for our table since the assist Mgr wouldn't let
us have menus or a server. The manager then left in a huff and sent a
server to us. The server was obviously upset from how he talked to her
about taking our table. This made for an extremely uncomfortable
dinner. The server did a great job and treated us well.. It was also
obvious that many of the other servers were not in a great mood...
I went to Redlobsters website and made a complaint the next morning. It
has been 6 days and I have not received as much as an email or a phone call.
I made a second complaint tonight 6 Jan 05... I have been a long time
customer of Redlobster, I doubt I will go back to them after there lack
of a response..


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