Real Canadian Superstore
reviews and complaints

As of a few months now I'm getting really sick of the Credit Card pushers in the stores. I was accosted twice within 5 minutes. Now they are standing at the entrance and bugging me about getting a credit card. At least they aren't being as pushy as they once were, but still. I would I like to enter the store without being harassed as I'm walking in.

This was in Calgary, Alberta. The store was in NW. Just off of 4 st. NW and about 64 Ave. NW.

This has bothered me for some time and after looking for black beans in one of your stores today and finding 3 different sections of beans, I finally have to ask why? This also applies to Soya sauce. Teriyaki sauce. Tortilla shells. Salsa. Crackers. It has become so difficult to find products, and now even worse since the re-organization of the store when wine was introduced, I'm almost finished shopping at Canadian Superstore. It was difficult to find assistance from an employee as well. My time is valuable to me and I shouldn't have to spend 15 minutes trying to find a can of beans.
Please consider a serious re-organization and stream lining of your product placement.
Regards.
Dave Leimert

Can you please change the music playing in the stores. Not even my parents listen to this music. I stayed for half an hour to shop but the music was so depressing celin dion I will always love Yuuuuuuuuuu! Wow what an ear ache. I feel sorry for the employees 3 years ago you had more upbeat music destinys child, guns n roses, just to name a few. What is happening now ? Music does have an effect on people's attitude so why are you depressing people with love ballads ?

Good afternoon! Today April 29, 2017 I've made a purchase at Regent location in Winnipeg for 220.00 on my MasterCard and 30.00 on my debit card and wanted to take advantage of the offer "Spend $ 250 and receive $25 gift card". The cashier was extremely friendly and willing to help. However, her supervisor create an excuse that it is two different bills and even through transaction was not completed and I could add this 30.00 amount to my bigger bill she didn't want make any effort and help. It is a second time when staff at this location doing something like that and today they saved themselves $25.00 but lost the family of five as a customers. I am very disappointed and wanted to share with somebody, because I think that offers suppose make customers happy.

April 24 2017 I had been shopping for a small amount of items and when I went to pay I had to wait as so many people were ignoring 16 limit express lanes. Then was told debit was not working, I had to cycle to my bank and back to complete the purchase. What had happened?
Also, I had requested to have my prescriptions ready for later this week, and was phoned back and told that the brand of medicine I needed due to lactose intolerance and side effects of other brands was unavailable from the manufacturer. The manufacturers website still lists this, and I have been in touch.
This is the Regina Saskatchewan Prince of Wales Superstore.
I have had trouble with hatred in Regina in the past

04/24/2017 I was walking up to one of the self checkout machines and heard someone say "It's not working." From behind my back. Which I assumed meant there was a problem with that particular machine, which is understandable. When I turned and asked the superstore employee who was an middle to older aged woman wearing a pink head scarf on her head "Are all these machines not working?" She immediately walked away from me and didn't answer my question. As loyal customer this was unacceptable and insulting. There have been many more incidents but, this has been a pattern in recent years. As a Canadian, manners and courtesy are very important especially working in a public setting. However I didn't see any today in Windermere Way Southwest Edmonton Super Store and it's been a pattern at most locations that has been getting worse.

Good day to you;

I am writing because of the harsh treatment my Wife (Maria Mackey) has been receiving while in training at the Superstore, Optical Dept. in Winnipeg, Mb on Sargent Ave.
The manager has not been giving her any hands-on training, the verbal instruction she receives from him is given without patience or kindness. He expects her to handle customers on the cash machine when has not been shown how to use it or how to address customers and receive their payment.
He has been quite rude, tell her on a few occasions that he doesn't have time to train anyone and continuously embarrasses her in front of customers. She is only brought in once a week for a 4 hour training shift. She has been going for training for 6 weeks, 18 hrs total and he refuses to give her any hand-on training. He has had my Wife walking on eggshells since the first week. This is a very negative Superstore employee experience. My Wife almost feels like tears may come soon.
How can this situation be resolved without Fernando the Manager taking it out on my Wife?

Sincerely,

Michael Mackey

Me and my wife were shopping at surrey superstore at king George and 72nd St and I arrived at 10 pm on April 11th, I was shopping and at 10:55pm the security kept yelling and aiming with her hands for us to leave which we didn't like because that's rude the security told her supervisor and the supervisor did the same thing yelling and asking us agressivley to leave, then we left, so we are customers of superstore but we were extreme disappointed, so i am asking for compensation, even if it's a super store gift card I would accept it, you can mail it to me, and also have a word with the staff in that store,
thanks

hello I own a cafe and shop daily at your store but the price of lettuce is through the roof. I constantly complain to the store manage about the lettuce but have not been heard, they tell me there is a national program to remove the outside lettuce leaves and then i call you and was told there is no such program so i tell the manager of my store here in courtenay and they just pay no attention. the lettuce is so small to begin with and then they take off the outside leaves and then you want us to pay 3.00 for a tiny head of lettuce. and then today I go to get lettuce and again they have been shorted. gee I did not know I could add a picture so next time i will get a picture of the lettuce for you, probably tomorrow

On March 31, 2017 I bought Crackle Barrell Old Cheddar Light cheese block on sale for $5.98/regular $7.97. Item code [protected].

When I opened it I discovered it was completely covered in mold and had to throw it out. The expiry date was 3017.MA.07.

This is the first time this has happened to me. I know it must have just been a mistake but I would like a replacement block of cheese please.

My receipt code for that day was
[protected] 01523 at your Chilliwack, BC store.

Thank you,

Kimberly Goertzen

On April 4, 2017 I purchased fuel at 333 Seymour BLvd, North Vancouver, BC on pump #5. The attendant is Rochelle and my slip # is 354421. On the day of my visit, Rochelle verbally reprimanded me for backing into the gas pump to reach my gas tank. I explained to her that the female customer in front of me did the same thing . I could have pulled in forward to the gas pump for the side of my gas tank but that customer decided to pull ahead and back in. So i copied her. I wondered why I was being singled out so I asked her if she was going to point this out to that customer. She said that she saw me do it but didn't see her and she could not leave her station because she was alone. In response to both points, she could see the other person who was still parked backwards on the surveillance screen and I saw a fellow employee go into the back of the store when I arrived. If she wanted to address backing in as an issue, she could have arranged to speak with the other lady. So my complaint is that I am requesting an investigation in connection with this incident. I had left my eye glasses in the gasbar and when I got to the Superstore, I asked customer service to call over to ask if I left them. They confirmed that I did so I went back and retrieved them. I did not look at the glasses then but when I went to use them today I discovered that they are broken. I am a professor and I rely on my glasses. I took them to On Time Optical and they could not do anything with them and the fellow confirmed that they are broken and it would take a huge effort to break them. He believes it was deliberate. I want to investigate if Rochelle may have broken my glasses out of spite. I knew she was not happy when I challenged her earlier that day but I did because I felt that I was being singled out. My glasses only passed between her hands and mine before this happened. I live alone so no one touches my glasses and I look after them. I need them for my work. I am hoping that if she broke them and is willing to admit it that she will make restitution and fix them.

Thanks,

Georgina

To whom it may concern,
Since last week i have gone to your store to get either Hungarian salami or pepper salami, i have been there 3 times and still nothing? Yet on my pc points card it tells me if i spend so much on buying salami i can earn points? Yet your store has not had it in over a week? I go to the gateway store 2 to 3 times per week, because I live down the street from your store, i have a broken back injury and its hard to get around and what my complaint is that I have been asking the deli department when will they be receiving the salami and i keep getting the same dang answer.. "I don't know?" To me thats not an answer, how is it they do not know when a shipment is coming in? The last time i was in the store was last Saturday morning at 845am when your store offered no tax, half of the shelves were empty or the product so pushed back with no store personnel in site to help bring products forward, i am thankful that i had a few gentlemen help me in order to grab products that i needed were, snuggle dryer sheets, pasta sauce, chocolate pudding, oranger juice in the refrigerator department. Now how am i to get points on deli Hungarian salami or pepper salami if its not in your store as advertised with pc points?

Angel Kovacsfi

Hello There,
I live in Vancouver, and often go to the Canadian Superstore at Main and Marine Drive. During my last visit, I observed 2 flag posts on the store. One is for Canadian flag and the other one is for BC flag(provincial). Unfortuanately the BC flag is not in a good shape, and torn at the edge. Being a BC resident, I request you to change it with the new flag as soon as possible.
Thank you!
-Bhaumik

Dated: 31/03/17, i did shopping from superstore (store 01549 & 01567), and with the gap of 2 hours, i did shopping and make $250 and eligible for free gift of the week which is pc turkey worth of $24,
here is the point, am muslim and i told them that i can not take pc turkey because it is not halal it is my religious issue. They said we have halal turkey but it is expensive so we can not substitute your free gift with any other gift. They can give me 25000 pc points which is value of $25.
But she said that either you have to take that pc turkey or have to leave your gift. Here i come to know that loblaw / superstore ignoring minorities needs and their faith. Or can i assume that being muslim do not do shopping from superstore because we are not allowed eligible for free gifts because it is our religious problem that we can only eat halal meat. Is that what the customer service is trained by loblaw in their managers meeting.
I need answer of my question please, because i want to report this to media that real canadian superstore is launching anti-muslim campaign through their weekly $250 sale gifts,
i can provide my shopping bills that am eligible for the free gift and i can mention the name of the front desk lady if asked.

Thanks.

I bought the pepper bbq chum salmon tips from the Kelowna store on Baron. It was mushy and totally white inside and tasted bad. Like it had been thawed and rozen several times I spit it out because it tasted very bad. S I didnt get sick but might have if I would of ate more. I hope they are going to take it off the shelf so one no gets sick. I wont trust superstore for fresh fish again.
Corinna

Hi. I went to to superstore saint james winnipeg manitoba. I shop worth $275 and because of that i get a free item. The problem is the free item is a 1kg bunny chocolate which is ok if im not allergic. So i ask the customer service if i could claim it next week instead because i wont be able to eat it and it will go to waste. But the customer service is not even helpful and just keep forcing me to take the chocolate.

Good Morning,
I'm just writing to inform that I think superstore has done a wonderful job adding a gluten free and organic food aisle. It helps me to find my products faster.
However, I have celiac disease and I am several allergic to gluten. In the last two years I have grabbed two products that were organic by mistake because:
1.they are in the same freezer as gluten free products
2.the labels of the packages appear similar
I confused waffles and hamburger buns.

This has caused me aching stomach pains because I absorbed gluten. Anyways I hope suprestore will look into separating organic and gluten foods. Gluten is a severe allergy that ppl have and organic is a lifestyle people choose to live with.

Please help separate those foods into two different freezers

Thank you

I visited Real Canadian Superstore on March 25, 2017. I purchased 2 containers of organic yogurt and presented the cashier with 2 separate manufacturer coupons valued at $.50 each for these items, which stated on the coupon 1 per purchase. The cashier told me I can only use one and I tried to tell her that I always use 2 coupons when I have purchased 2 containers and I have never had a problem, but she still would not allow it. The only way to use the other coupon was to split my order. It wasn't until I got home that I realized that by splitting the order it actually cost a lot more as the yogurts were on a special of buy 2/6.98 rather than the $4.48 each, that I ended up paying. As well, I missed out on the PC Plus points on the second order. I am not normally a consumer that complains about much, but I was very frustrated with this cashier and I didn't have the time to argue with her. I have been using coupons for many years and don't normally have any issues. I would appreciate it if the staff members are made aware of how coupons work and if they are unsure, then they should contact a senior member that could help.

Today Saturday at 13:30 I was there as I'm all ways do to get fuel and lottery.
However I was treated like a idiot by the clerk.
I would appreciate a little more respect as I'm 64 years old.
As far I'm concerned this Yong clerk should be removed from that activities as if not i will advertise on line regarding the quality of service offer by the Superstore gas station.