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Real Canadian Superstore / customer service

Duncan BC, Canada

Today January 31, 2017 I went into the superstore in Duncan BC to get a few groceries and I was looking for something that I couldn't find and I was trying to get the attention of a couple people who kept ignoring me and continued on with that they were doing. Finally I seen the head store manager and was able to get his attention and had asked him if he knew where the pre packaged gravy was and he barley even slowed down to hear what I had to ask and very rudely had so no I don't. He proceeded to look up at the aisles so I thought that he was going to help me find what I was looking for. He had turned down one of the aisles that I had thought it would have been down so I proceeded to turn around and follow him. another gentlemen got in front of me so I followed him following the manager waiting for him to turn around and acknowledge me which he didn't. He continued to walk down the aisle and straight into the back of the store. He never offered to help me or find someone that could help me. I proceeded to try and find someone else and as I had said excuse me and I once again got eye contact but they continued on and just ignored me. After finding a 4th person in the meat department I finally got an answer to my question. The fact the head store manager was so disrespectful I was appalled. I have never felt so disrespected by a manager at most. I will probably never go back into that store again. I am a customer service person myself and would never think to treat a customer like that ever! it was disgusting and appalling. I would never suggest anyone that I know to ever go there and will probably not go there myself anymore. I don't know what your company can do to change this experience for me

St
Jan 31, 2017

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