Real Canadian Superstore
Reviews and Complaints

Kevin, no Walmarts in Canada? Really? o_O

Did the Super Store give a reason to you when you asked?

When you walk into the Superstore In Langford, Victoria BC in the early afternoon at around 3:00pm like I did you will notice this. A few loaves of bread left and the last donuts in all their fresh bakery. I bought the last 6. No sourdough bread, 2 loaves of french bread left. No tomatoes, no bananas, no cilantro, only a few boxed mushrooms a few lettuces on the stand and only a few packages of peppers left too, and the price for a fist sized cauliflour was $5, are you kidding me...?
I mean it looked like the end of the world. Everyone who walked by said the same thing, what is happening here?

I left with very little as I couldn't even make a proper salad. Everything had so little if any of each produce. There were only a few yogurts too...
The prices were crazy expensive. A box of grapes $6, a tiny tiny pineapple for $4. The parsley was $1.70 for a tiny bunch... seriously?

Might as well go to a higher end since I would be paying these prices there with fresh fresh produce and abundant and flawless produces... Lifestyle markets here I come? I'm really disappointed in this superstore. I have never seen a more poorly run Superstore anywhere ever. They need a new manager who knows how much bread to make to sell daily without running out in the early afternoon. Not being able to buy bread at dinner time if you want to stop buy which is a staple is simply poor poor management.

The produce (and food) at "Great" Canadian SuperStore is extremely poor quality, as far as cheaper that is not true either, buying half & half cream, Costco price $1.89 for 1L, SuperStore $1.99 (only if you buy 2 of them otherwise it is $3.97 for 1). Produce cost is pretty much the same, except the Costco quality is far superior. Box of oranges 5LB $4.99 (Superstore) nearly half are already or go moldy within a day or two. Yet "Fresh" is their mandate, hardly. Costco oranges $9.99 for 10LB box, and superior quality product. Sourdough bread at SuperStore (one loaf) $3.99, Sourdough bread at Costco (two loaves) $4.97 (approx), and again the quality is superior. Bought a bag of red potatoes, spending more time cleaning them, because of dirt and bug infestation, then it should take me to cook them.
Located in Abbotsford, BC, used to be called Great Canadian Superstore, may be called Real Canadian Superstore, either case, should not be allowed to call themselves Canadian given the quality of food and service. Couple times I witnessed different produce people restocking their tomatoes, they dumped the box out like they were a box of rocks instead of tomatoes! So I feel the blame lays squarely with both the suppliers of the produce and with the store personnel.

You really shouldn't get pissed off at the store level employees for the ### rules and regulations head office imposes on them. Trust me, if it were store level decisions, both employees and customers would be treated so much better. When employees disobey the policies (ie, do the right thing) to make it right for the customer, they can be fired for not following policy. It is ridiculous. Rules are made by people who 9 times out of 10 have not worked at store level.

Jamie666 "I snail mailed a letter to the president, including the $10 coupon in question thinking that would ensure a response as they'd want to return it. Instead they ignore the letter to and I lost my coupon"
Hahaha this was so dumb why would you do that!?

The presidents, District Managers, and other higher ups do not care about customers what so ever. They just want to pacify the customer and shut them up usually with a gift card. When it comes to things like accusations of theft, these places don't joke around. They are more likely to believe you stole the product than not, and are trying to screw them over. They don't mind calling you a liar or losing a customer because they want to protect their inventory. Ultimately big grocers like Loblaws view customer problems as an inconvenience and either ignore them or try to shut them up somehow. They don't care if they lose you as a customer because they know thousands of other people are willing to shop at their stores and it's no great loss to them.

I had a similar incident yesterday on Jun 30th 2011. It is the Great Canadian Whole Sale Club located at Rogers Road and Weston Road in Toronto. I got yelled at and intimidated by a Cashier who wouild be 1/2 my age. A teen ager who started to behave irrational and I was a paying customer who had already folked out $200.12 for that day during my first trip. Here I was with the same Cashier on my second trip with my cart. I had the cart (A flat bed dolly with two shelves which is common in these stores owned by Loblaws and President's Choice) carrying can pop cases of 24s. Each register has a two lanes. On the left you go thru if you don't have any items that you can not put on the belt. On the right hand side of each register, they have space for you to push the cart thru and you leave any items that are too big for the belt, on the cart. I did that every time I have been going over there. This time, I did not have anyting to put on the belt. So I waited on the right side of the register behind another cart. Once the cart infront of me cleared, there was this custoer on the left side of the register who was next. So I pushed my cart forward and waited until the girl cashier was finished with that customer. Once that customer was done, she goes on to scan the next customer who was waiting on the left side. I interepted her polite and told her I was next. She started to lose with me. She said I was suppose to leave the cart on the right side and wait on the left side of the register by the converyer belt. I asked her how the cart could push itself when there was another cart there. The woman would not stop. She was one crazy mental and working the cash. I asked to speak to the manager on duty. She calls him and starts an argument with the MOD. While this happened 5 of the customers behind me was getting upset. And there was only one other cashier who was cashing out. And she was also busy. So I ask this girl to cancel the manager and cash me out. I told her I will deal with the manager or the head office later on. She told the manager "He is being rude." Then the manager said something. She replied "He is yelling at me now". And then she goes "You told me not to serve anyone who is rude". Non of which I did. Then she simply starts to process the other customer. I asked her about my cart. She goes : "Oh, you have to take it to somewhere else".
While this was going on, one of these guys who works there made a circle around the cash register giving me this intimidating, threatening look. I have never been treated as such in any business in this country.
As a matter of fact, I have decided to sue them over this issue.
I got to speak to the manager on duty by the name of Morsley. I ask him if there is any rationality behind what his cashier was stating to me about he cart. He says no. He was not much of a help. As a matter of fact, this girl was acting as if she owns the place. And her name was Stephanie. What a loser.

This brings back what happened to me at Loblaws, Princes St, Kingston ON back in 2008. I had shopped a the store literally my whole life, from when I was a child and went with my mom and grandmother

I had a coupon from save.ca, as i had used many times over years. This one as for "save $10 when you buy any gilette fusion razor". There were piles of these coupons distributed that summer, by save.ca, at events and universities, and at eb games stores,

The cashier couldn't understand the coupon and kept saying "its buy 1 and ave $10 on another 1". She went to ask the cash supervisor, returning o say the supervisor agreed. I pointed out it said you got $10 off when you buy 1.

The supervisor positioned herself about 40 feet away from the cash, and the cashier ended up making 3 trips to speak with her. Finally I said forget it I'll just take my other items.

Instead of ringing them in the cashier took off for the supervisor Patricia again, and gave her my $10 coupon. Patricia came storming over to the cash yelling at me that this is fraud (what?!). I said give me my coupon back, Im not buying anything. She said, "this is fraud I have to keep it", and left back to her counter.

I followed her and demanded she call for a manager, which she refused I demanded again and she called, then turned her back on me never saying a word.

The assistant manager Todd showed up. Tood was sure there was something wrong with the coupon as he'd only seen coupons up to 50 cents before. He said the store had gotten a lot of the gillette coupons, so "there has to be something weird going on". He had said i could have my coupon back, but took quite a while to hand it over. He said i he would check it out and would let me come back and use it if it was alright(instead he went on vacation without saying anything to anyone). I laughed and said i'd hardly be back.

I emailed loblaws and the coupon issuer save.ca. I phoned the store manager Jim Kenney, who had already been called by the coupon issuer save.ca. Jim gave every impression he was not the slightest bit interested in hearing about the issue. He blamed the issue on that being the first time the store received that coupon (although Todd had said they had received lots)

I asked him if the staff are supposed to accuse the customer of fraud, which he replied "not really". I asked him if they are supposed to confiscate coupons, which he replied "not especially" (think teen girl on a sitcom). I expected he'd make some offer to make things right, or at least a sincerely apology which didnt come. eventually I hung up.

I got a reply to my email from loblaws saying "the manager called YOU and offered to meet with you to resolve the issue". I emailed back that I called him and he didnt offer anything. I asked if they could connect me to a district manager or someone higher, which they refused. They asked me for my number to have someone call...2 years later Im still waiting to hear from the.

As I was blown off by the manager and couldn't get anywhere with email (apparently because the local manager lied to them), I snail mailed a letter to the president, including the $10 coupon in question thinking that would ensure a response as they'd want to return it. Instead they ignore the letter to and I lost my coupon.

I didnt set foot in any loblaws owned store for over a year, and since have purchased very little there only because its the closest. Incredibly they preferred losing a lifetime of business over making an apology for falsely accusing me of fraud in a busy store and trying to steal my $10 coupon. Pretty sure they'd have taken it very seriously if it had been me having $10 of their property.

Loblaws appears to be completely inept dealing with customer complaints

i buy one wmelon, and he charge me 2

### happens. People make mistakes. You mean to tell me you've never made a mistake? Take your receipt to customer service and get a refund and get over it.

Your writing is atrocious and you are paying to go to school? Good luck.

ie ie ie - blocks where there now they aren't, disregard yeah the filter comment

yeah the filter here is brutal and i hope you can read through it but if not not some of it is for instance will not (contraction came out as won't)
does not (contraction came out as doesn't)
- - - seems to come across as &mdash (thats hyphen) and so on, hope you get the jist, but up top, "i have power over you" is what was typed. (ttyl)

ok i work at a superstore and I'd like to think i could belong here. I work nights to avoid daytime middle management and am writing this in frustration of unprofessional practice(s). But here are some of the things that are now making me consider going elsewhere for employment.
1) do you have your middle management coming up to its various employees and saying "do you know im your boss now, do you know that i have power over you?" (has happened a few times in the last month by more than one person)
2) every time your employee is able to prove you wrong with your own rulebook you change the rules to make sure it doesn't happen again (has happened continuously in my store, almost weekly)
3) throwing peoples livelyhoods to middle managment that doesn't ever last in our store for more than a year usually (put your house and car in the hands of someone that doesn't like you and has a definate agenda that you don't fit into and jumps to "i have power over you" when your trying to solve a problem that had NOTHING to do with that...sound odd...i assure you i scratch my head)
4) throwing different departments (to the dogs for lack of a better term) to lower management levels (again with agendas, megalomania, stating to people around the store "do you know i have POWER over you?") who only got this because they were NOT in power over those people (and yes, they had a whole dept. in my store changed over to another so that 2 other middle management guys can have power over some people in the store that were not currently under ther jurisdiction...uber pathetic huh?)(like to come to work to be pushed around for fun? i don't my whole problem in this is [again to reitterate]
5) management eroding peoples civil rights in our store (how may you ask? By changing the rules to state that you are now no longer able to voice opinions, talk amongst each other or comisserate over the latest new fist tightening. even talking on breaks of before or after work is now prohibited [more and brutal things than this that i just don't want to get into]...absolutly hilarious but true)
6) stating no bathroom breaks
7) making fun of imparements of employees by management

and the list goes on and on and on with our store and is getting worse by the day not better. The distinct lack of professionalism displayed by the middle management regularly is ASTOUNDING and they are NOT afraid to threaten your job for ANY problem they might have with you. not only will other management be covering for them but changing rules in their favor so they cannot be held accountable for the next (predicted) time such a problem ensues.

i would like to show 3 rules of tyranny people:

Any power that can be abused will be abused.
— Tyranny Law #1

Abuse always expands to fill the limits of resistance to it.
— Tyranny Law #2

If people don't resist the abuses of others, they will have no one to resist the abuses of themselves, and tyranny will prevail.
— Tyranny Law #3

ps - i probably won't reveiw or respond to this so keep in mind this is from the other side of the coin and someone that doesn't currently hate working there (just when middle management is local do they make you miserable for kicks).

The comments on are while most likely have some merit behind them, are indeed as someone else stated; "Stupid" . To the original poster who comment on cleaning, I find your claims obsurd. I worked as strictly a /Cleaner/ at Superstore for five years, so the store doesn't "shrug" at that.

Loss prevention guy, props for doing your job and all, but what exactly did the employee take? I used to take [censor] off the shelves, (Band-aids, gloves, etc) that a department was out of, in the beginning - I never knew how to "scan stuff out", I woulda got physical towards you as well. Guy probably wasn't even "stealing".

Don't get me wrong, there were many thing's about the store that annoyed me, but you people are whining about pitiful stuff that could have easily been resolved if you weren't so blatantly stupid. (Putting loss prevention guy aside, it's never cool to get stabbed.)

Customers don't deserve half the kindness their shown most of the time, aside from the genuinely nice customer. Take the ones who "demand" to know where something is, it just so happens that well, you don't know, why would you? You don't work in whatever department it's in, but ok! hold on.. lemme check the product listing, Then they get pissed off, call you stupid, complain about the store. In all honesty, get the [censor] out then. One, two, hell a dozen customers going to another store isn't going to hurt the company that bad. Want employees to respect you.. well, respect them.

Anyways, grow some balls people. It's a minimum wage job (most of the time), nobody cares what you're trying to support, or pay for. Shut up and work, or get the [censor] out.

.. and no, I don't work for them anymore.

To Seah - I apologize that my comment was not accurate enough. The situation was that the customer was unable to pay as the system would not let him without an attendants assistance.

Secondly, I did not mention in my complaint that I approached a cashier. If you read my complaint again you will notice that I went to CUSTOMER SERVICE. The roles and responsibilities of employees in this department is obvious enough in the department's title. If an employee in customer service cannot assist or satisfy their customers, they need to call or find someone who can (supervisor or manager). If they do less than this they are NOT DOING THEIR JOB.

Good Business 101--Never let your customers leave unhappy. Always keep them satisfied.

Thirdly, be careful when you refer to your customers as "stupid". Whether I choose to use the U-scan or not is my right and you must respect/accept that. If you feel that your employer is treating you unfairly by implementing the U-scan perhaps you should look for another job. It is not the customer's fault.

Finally, should you choose to continue to call people stupid, you should be careful not to display your own ignorance (spelling, grammatical, and punctuation errors) when you post comments on-line.

And also some one cant just take over for the attendent...their responsibility is U-scan for thier shift...the other cashiers have to watch thier tills...we cant just go back and forth between tills...And PS watermelons arent scan theres a code for them only if Stupid people could look them up on the U-scan machine...BTW its 4032

To buddhasbuddy---Im a cashier at a superstore and to be honest with you not everyone is trained on how to use U-Scan...so you cant just go up to the nearest cashier expect them to be trained...And any ways ONLY stupid [censored]es use U-Scan. U-Scan is the stupidest thing to come out it takes away soooo many jobs, so that inturn an all ready very rich company can get just slitly rich and cut all our hours.

I am a superstore employee and honestly sometimes there is nothing we can do. however if tht person called themselves a store manager they should have handled the situation better. sometimes i think a 12 year old can do a better job then some managers.

Total agree with you. I don't thinks superstore employee realize the effect of upsetting one customer can lead to many.