Real Canadian Superstore

I do not normally complain but of late this has been driving me nuts. Have you ever noticed that when a product that is always carried at the Real Canadian Super Store goes on sale at a competitors that the Superstore miraculously has none in stock so as to avoid price matching? I had not really noticed it that much until this year when i went in a couple of months back looking for 3 specific items that were on sale elsewhere only to find that they were "out of stock" on all 3 items. Now the items were not uncommon items, in fact, one of the items was Kraft macaroni and cheese. I have 3 kids and it is good for school lunches and so we buy by the case (the item on sale). Not only did the Superstore not have the cases that week but they would not allow me to purchase 12 individual boxes at the matched case price. Ridiculous! Now this week was a little different. In the cereal isle they had a Kellog promotion coupon where if you buy 3 boxes of Mini Wheats for $4.95 each you would receive a bag of Neilson's milk for free. Well they did have both the products this time however they had put the cereal (regularly $4.95/box) on sale thus disqualifying it from the Kellog’s promotion. At the checkout I was amazed when the cashier said that I could not get the free milk. I argued with them and the store manager as to how one would be able to get the milk without the "right" product on the shelf. They did not have an answer (surprise) and then I asked what would Kellog's think of you sabotaging their promotion. Again, you guessed it - no comment. In the end, it looks like I am switching grocers.

Today I went to buy a barbecue from the super store at sunridge Calgary mall but due to highly irresponsible, intolerable and rude attitude of the the manager and the related warehouse department my head is still spinning and I never felt so irritated and insulted throughout my life as I did today due to the manager and the related department attitude. they kept me waiting for half an hour and no one bother to assist me to buy that product. Customer service ladies called them several time and no one appear . Its highly annoying and misbehaving attitude toward the customers

I am not sure it is a complaint or not but just want to write my point. Why real canadian super store is charging gst on baby formula and baby food but walamrt is not charging for it... Can someone let me know the reason

I bought a $100.00 Gift Card right off the shelf, paid for it with real cash money and they decided the card was a fake someone had made. It look the same as all the other cards on the shelf? They told us they wouldn't honor it and that was it? So I guess it's buyer beware? Don't buy Gift Cards from the Superstore they might be fake!

The quality of food in the Real Canadian Superstore had been in decline for a while. At first, it was still tolerable. Vegetables would go bad within the next two days after purchase, well what can you do, just eat it right the way. Then it became worse when the vegetable is actually rotten when I tried to use it immediately after purchase. So I decided to avoid fresh food. Then I bought some per-packaged cookies, and when I open it on the next day after purchase, it looks like there are bacteria growth on it! I can't believe how poor the quality control is. Just because the grocery is cheaper at Superstore doesn't mean anything at all! You ended up wasting money, time, and may even endanger your health.

I had to buy a big bag of kitty litter and requested help because I was holding my infant daughter. I didn't feel comfortable laying her down on the conveuor belt because she was sleeping. All I wanted was help with putting the kitty litter into the bag. The cashier just threw me a bag rudely at me and demanded that I pay for the plastic bag and went on with next customer. I must say that was very arrogant.

Tried to return a defective food product today that I purchased two days ago. Was refused by someone who called herself a "store manager" for a completely (in my opinion) lame excuse - and who would not, when asked, show me where this was addressed in the refund policy.

This "manager" did not appear to me to even have a Grade 1 understanding of customer service and has now, single handedly managed to PERMANENTLY alienate a customer who regularly spent $11, 000 per year in "her" store over a $15 refund. I will never shop at Superstore again and will tell as many people as I can to do the same in the (probably vain) hope that someone, somewhere in that organization will ultimately make the connection between customers and paycheques.