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misbehaviour
Today I went to buy a barbecue from the super store at sunridge Calgary mall but due to highly irresponsible, intolerable and rude attitude of the the manager and the related warehouse department my head is still spinning and I never felt so irritated and insulted throughout my life as I did today due to the manager and the related department attitude. they kept me waiting for half an hour and no one bother to assist me to buy that product. Customer service ladies called them several time and no one appear . Its highly annoying and misbehaving attitude toward the customers
false advertising
"The Real Canadian Superstore" has a 10% student discount every Tuesday for any student who shows their valid student I.D before the purchase. Of course there are exceptions to this discount which were listed in the advertisements and big signs. Understandable. Some of these exceptions are lottery, alcohol, eye glass repair, tobacco etc. Understandable...
Read full review of Real Canadian Superstore and 4 commentsFalse advertising in flyer
So I wanted to buy a little wristlet that was advertised in the flyer for UNDER five dollars. The flyer says Under 5.00 each on Holiday stocking stuffers, selected varieties. When I went to the till the girl scanned it and said it's five dollars. When I talked to customer service they said it means from five dollars and under but I said that's not what it...
gst on baby formula
I am not sure it is a complaint or not but just want to write my point. Why real canadian super store is charging gst on baby formula and baby food but walamrt is not charging for it... Can someone let me know the reason
The complaint has been investigated and resolved to the customer’s satisfaction.
Kevin, no Walmarts in Canada? Really? o_O
Did the Super Store give a reason to you when you asked?
Customer Service
I have been shopping at the Gateway location in Winnipeg for more than 12 years now and unfortunately find myself driving to Sobeys to shop more and more. I have found with Superstore more often than not the store is dirty (the produce mirrors are filthy), you can't find helpful staff ( told to go to customer service), and the shelves are bare (how can you...
Read full review of Real Canadian Superstore and 2 commentsgift card was fake right off their wrack
I bought a $100.00 Gift Card right off the shelf, paid for it with real cash money and they decided the card was a fake someone had made. It look the same as all the other cards on the shelf? They told us they wouldn't honor it and that was it? So I guess it's buyer beware? Don't buy Gift Cards from the Superstore they might be fake!
free item
January 23 2011 This happened today the Jan 23 at superstore at metro town its very important to read the story and Publish it as customer service was very poor. 2 adults and 2 kids. Person 1 and person 2 any(1) and veronica(2) only for your information I don’t want this to be given to the super store at all and not to publish them too. Person 1 came...
Read full review of Real Canadian Superstore and 5 commentspoor quality of food
The quality of food in the Real Canadian Superstore had been in decline for a while. At first, it was still tolerable. Vegetables would go bad within the next two days after purchase, well what can you do, just eat it right the way. Then it became worse when the vegetable is actually rotten when I tried to use it immediately after purchase. So I decided to avoid fresh food. Then I bought some per-packaged cookies, and when I open it on the next day after purchase, it looks like there are bacteria growth on it! I can't believe how poor the quality control is. Just because the grocery is cheaper at Superstore doesn't mean anything at all! You ended up wasting money, time, and may even endanger your health.
The complaint has been investigated and resolved to the customer’s satisfaction.
When you walk into the Superstore In Langford, Victoria BC in the early afternoon at around 3:00pm like I did you will notice this. A few loaves of bread left and the last donuts in all their fresh bakery. I bought the last 6. No sourdough bread, 2 loaves of french bread left. No tomatoes, no bananas, no cilantro, only a few boxed mushrooms a few lettuces on the stand and only a few packages of peppers left too, and the price for a fist sized cauliflour was $5, are you kidding me...?
I mean it looked like the end of the world. Everyone who walked by said the same thing, what is happening here?
I left with very little as I couldn't even make a proper salad. Everything had so little if any of each produce. There were only a few yogurts too...
The prices were crazy expensive. A box of grapes $6, a tiny tiny pineapple for $4. The parsley was $1.70 for a tiny bunch... seriously?
Might as well go to a higher end since I would be paying these prices there with fresh fresh produce and abundant and flawless produces... Lifestyle markets here I come? I'm really disappointed in this superstore. I have never seen a more poorly run Superstore anywhere ever. They need a new manager who knows how much bread to make to sell daily without running out in the early afternoon. Not being able to buy bread at dinner time if you want to stop buy which is a staple is simply poor poor management.
The produce (and food) at "Great" Canadian SuperStore is extremely poor quality, as far as cheaper that is not true either, buying half & half cream, Costco price $1.89 for 1L, SuperStore $1.99 (only if you buy 2 of them otherwise it is $3.97 for 1). Produce cost is pretty much the same, except the Costco quality is far superior. Box of oranges 5LB $4.99 (Superstore) nearly half are already or go moldy within a day or two. Yet "Fresh" is their mandate, hardly. Costco oranges $9.99 for 10LB box, and superior quality product. Sourdough bread at SuperStore (one loaf) $3.99, Sourdough bread at Costco (two loaves) $4.97 (approx), and again the quality is superior. Bought a bag of red potatoes, spending more time cleaning them, because of dirt and bug infestation, then it should take me to cook them.
Located in Abbotsford, BC, used to be called Great Canadian Superstore, may be called Real Canadian Superstore, either case, should not be allowed to call themselves Canadian given the quality of food and service. Couple times I witnessed different produce people restocking their tomatoes, they dumped the box out like they were a box of rocks instead of tomatoes! So I feel the blame lays squarely with both the suppliers of the produce and with the store personnel.
produce
the most disgusting store i have ever shopped in, in my whole entire life. 3 out of 5 times i go there they either have no produce or what they do have is bruised and moldy. the last time i was there i was looking for tomatos, they had about 20 tomatos, i counted 12 moldy ones sitting there. i am so disgusted by this store and its staff. how could you work...
Read full review of Real Canadian Superstore and 1 commentwitless management
I rarely go to any kind of 'superstore', preferring to shop locally. However, I received a flyer, on the cover of which was a lovely picture of case lot Ataulfo mangos at a pretty good price. I got in my car and drove to the above Superstore, which is huge. When I couldn't find the mangos, I asked a produce worker who was unpacking cantaloupes. He waved hi...
Read full review of Real Canadian Superstore and 9 commentsaccused of theft
About a week ago was my boyfriend's birthday. One of his friends gave him a video game for the PS3 as a present. After my boyfriend opened the present they realized that the plastic security enclosure was still on the package, the person who bought it didn't see that they left it on. It was bought in a Superstore out of town and it would be inconvenient for...
Read full review of Real Canadian Superstore and 8 commentsvery urrogant
I had to buy a big bag of kitty litter and requested help because I was holding my infant daughter. I didn't feel comfortable laying her down on the conveuor belt because she was sleeping. All I wanted was help with putting the kitty litter into the bag. The cashier just threw me a bag rudely at me and demanded that I pay for the plastic bag and went on with next customer. I must say that was very arrogant.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible customer service
Twice I have had to deal with a so called manager in this store by the name of Andrea and have had appalling service and attitude from her on both occassions with the latest one being today. We were purchasing an item that had a sign attached to it clearing stating that the cashier would take 50% off the total at the till, when the item scanned at the full...
Read full review of Real Canadian Superstore and 24 commentswork safty
I work at the Real Canadian Superstore in Winnipeg for about 3 years now trying to pay for my school and a car. I started in the garden center then they moved me to produce. In the garden center after one week my boss quit and my new boss didn't talk to me at all or say anything to me. They transfer me to produce when they closed the garden center. In...
Read full review of Real Canadian Superstore and 12 commentspoor quality, worse customer service
Tried to return a defective food product today that I purchased two days ago. Was refused by someone who called herself a "store manager" for a completely (in my opinion) lame excuse - and who would not, when asked, show me where this was addressed in the refund policy.
This "manager" did not appear to me to even have a Grade 1 understanding of customer service and has now, single handedly managed to PERMANENTLY alienate a customer who regularly spent $11, 000 per year in "her" store over a $15 refund. I will never shop at Superstore again and will tell as many people as I can to do the same in the (probably vain) hope that someone, somewhere in that organization will ultimately make the connection between customers and paycheques.
I am a superstore employee and honestly sometimes there is nothing we can do. however if tht person called themselves a store manager they should have handled the situation better. sometimes i think a 12 year old can do a better job then some managers.
Total agree with you. I don't thinks superstore employee realize the effect of upsetting one customer can lead to many.
Refusal to exchange product
I bought a playstation 3 at a Superstore in Spruce Grove Alberta. After 2 months it quit working. As I live in rural manitoba returning it to the original store was impossible. So I took it to Winnipeg and stopped at the mcphillips st. Superstore. They said they could not exchange it as they were out of stock but told me to go to the Portage Ave. location...
Read full review of Real Canadian Superstore and 50 commentsOverview of Real Canadian Superstore complaint handling
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Real Canadian Superstore contacts
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Real Canadian Superstore phone numbers+1 (866) 999-9890+1 (866) 999-9890Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click up if you have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, British Columbia, L6Y5S5, Canada
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Real Canadian Superstore social media
Most discussed Real Canadian Superstore complaints
Refusal to exchange productRecent comments about Real Canadian Superstore company
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yes this person is right about sunridge superstore, they are like a pack of wolves wearing turbans, I wanted to spend $500 bucks but ended up spending $50 due to being followed and watched like a common criminal!, out of 10 they deserve 0 for lack of intelligence
You missed a nice little dinner last night, ” Chet said. “Terese came along. We talked about you. She’s a fan of yours, but she’s as concerned as I am about your monomania concerning these infectious cases.”
Jack didn’t even bother to answer. If Chet or Terese knew what had really happened last night, they’d be more than concerned.
One question is it a costco? You have better tolerance than me, if I have to wait that long to buy a single product, I would be like screw it, I am gonna to another store!