Racetrac / customer service

Spring Hill, FL, United States Review updated:

On [protected] at about 1 am I went to the race trac on 50/ Deltona Blvd to get a cup of coffee, I paid for my coffee, walked outside towards my car and saw a friend, not 5 mins was I there and one of your employees, told me I had to leave and couldn't be in front of the store, I told him I was enjoying the cup of coffee I just bought from you guys while I chat with a friend who was outside of the store, I did not like the customer service at your store, there was a girl and a guy working last night it was the guy that was given me the issue, I bought a coffee from your store I wasn't just hanging out, if this customer service issue isn't resolved with your employees I won't go to race track anymore, I am sorry about making an issue about this all I wanted to do was enjoying my cuppa coffee

Sep 24, 2017
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  • Sh
      Feb 23, 2018

    Received bad Diesel at the Ractrac on Immokalee Rd in Naples, FL cost me 3000.00 to repair at the Mercedes dealer and was documented as bad fuel, Racetrac corporate told me it was not their fault due to no other complaints from the station, , this all happened 17 miles after my fill-up and it was the diesel pump .. but thy left me holding the repair and did not even offer to credit me for the fuel charge.. again another large company not caring about the customer ... or even taking the time to look further into it, , I think the new pump at that station had a fault and put gas in my tank with the diesel, but somehow thats only my problem.
    I only have my voice and will never say a nice thing about Racetrac, and steer other customers away the best I can..

    Shawn S.

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