Qwest Communications — customer service or lack of
On Nov 16th we went to our local Qwest kiosk because my teen-age daughter's cell phone had quit working, we had a family plan on our cellphones even though we hadn't used the second phone in over a year, we still had a contract, they said they no longer had cellphones because they are in the process of switching cellphones to Verizon, but to call the business office and have the phones seperated and then come back and they would then switch (migrate) my daughter's phone. So I called and they seperated the phones and I went back to the kiosk on the 18th and Julie switched the phone for us and promised the new phone would be delivered no later than 7pm on the 20th. It didn't. So I called back out to the kiosk and Julie said she would check on it and get back to me first thing tomorrow, she didn't.When I called to find out about the phone I talked to Steve and he said that as far as he could tell the phone had not been ordered but he was not sure to call back and talk to Julie so I tried. I then spoke to someone named Freddy who told me that as far as he could tell the phone had not been ordered but he could do so at that time, but I might end up with 2 phones if by some chance the phone had been ordered at that point I requested that the order be cancelled "if it had by some chance been ordered" We then ordered a phone directly from Verizon. At this point I called on the 24th and reduced my minutes as I wouldn't be using any more minutes with Qwest. Then I received a bill 2 seperate bills 1 for my house phone, and 1 cellphone and 2nd one for the 2nd cell phone the 1st bill was 88.00 and the second bill was 198.90. because they changed the minutes on the phone the day I inquired about splitting the phones I was seriously over the minutes (they dropped them to 200 which is what I requested on the 24th not the 18th) After 2 hours on the phone they refused to do anything about the bill, when my contract is up in February I will never have another phone or any other service through Qwest.
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