Qantas Airwaysflight delay

I submitted the complaint below to Emirates and having waited 30 days for a response I have been told that as it was a Quantas flight you will need to provide compensation. I should be grateful to receive a flight delay reason certificate together with appropriate compensation.

Topic Feedback
Subtopic Complaint
Title Mrs
First name [removed]
Last name [removed]
Emirates Skywards number [removed]
Email [removed]
Country of residence United Kingdom
Phone number Mobile: [removed]
Feedback Category 1: Other
Booking reference number 1: [removed]
Ticket number 1: [removed]
Flight number 1: [removed]
Departure date 1: 01 Apr 17
Departure city 1: Dubai (DXB)
Destination 1: London Heathrow (LHR)
Class of travel 1: Economy
Comments 1: I travelled with my husband and two small children. We were expecting to depart at 2.20am but did not depart until 4.40pm. This meant booking into a hotel and providing additional two meals for my family which in Dubai is very expensive. In addition once we boarded the plane by two daughters were not registered as children so did not get any meals that they could eat. We are very upset for the delay which was essentially a whole day. .Thank you [removed]
I am the customer Yes

May 16, 2017

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