SUBMIT A COMPLAINT

[Resolved] Purolatorlack of interest in my delivery

I purchased a mattress, it was to be delivered on Jan. 13th, at least that's what the tracking showed, on the 12th I was very buzzy with doctor appointments, of course that is when they where here ? I called them & arranged to get it re-delivered on Monday the 16th, waiting till 1 pm I call them to see when I will be getting it, it's not out for delivery so that's two strikes on them & I still don't have a mattress, then he want's to deliver it Tuesday the 17th after telling him I won't be home 3 or 4 times it finally sinks in his tiny brain, he now say's wed the 19th ? I say for sure, he responds we will try ??????? what the hell, I guess to be continued LOL! what a bunch of M####s, they make Canada post look like genius's, never again what a sad excuse for a business,

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Purolator Customer Care's Response, Jan 17, 2017

    Hello Steven,

    Thank you for your feedback.

    I’m sorry for the delay in the redelivery of your mattress.

    You can send the tracking number to customer.[protected]@purolator.com, we’ll be able to confirm the delivery date.

    Thank you,

    Catherine
    Customer CareTeam/ Purolator Inc.
    E-mail: customer.[protected]@purolator.com / Twitter Handle: @PurolatorHelp

St
Jan 16, 2017

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