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Pure Acai Berry / received pills I didn't order

1 P>O> Box 971090Orem, UT, United States Review updated:
Contact information:

Ordered a free sample and was careful to read about the offer to make sure there were "no strings attached". Today a recieved a second Bottle I DID NOT ORDER there is no telephone number to contact company and I can see this as a continueing problem of unwanted shippment of pills. ANY HELP???

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  • Kj
      16th of Aug, 2008
    0 Votes

    Same thing happened to me with another of Oprahs "superfood" pills. I ordered a sample and had to give them my credit card number for the delivery. For 4 months afterward they kept debiting my account for $69 for more bottles. I sent about 20 emails and rang - only a recording message - but left messages. In the end, I had to close my bank account and open a new one. Even then they sent me another three bottles and kept harrassing me for the money. It went to a credit agency and they wouldn't take the unopened bottles back - it was a nightmare. I would immediately call your bank!!!

  • Cw
      19th of Aug, 2008
    0 Votes

    Beware of Acai Berry Diet Pill Scams!

    All of the reliable and credible scientific literature done on acai is related to the antioxidant capacity and the oil composition of the berry. Another red flag is that the companies promoting acai as a weight loss aid purposely conceals the contents of its product. They claim to provide a product in pill form that is acai. They fail to reveal what % of that pill is acai and whether it is made from freeze-dried or spray-dried powder. Acai does not possess the capacity to drive, create or stimulate weight loss. It is considered a superfood based on its nutritional profile. A superfood does not mean that it supports weight loss. The product being sold by this company does not work because it cannot work based on their claims.

    If you try contacting any of the companies selling the miracle Acai diet pills, you will most likely be connected to an answering service. When you ask the service if they had a way to contact the company directly, you will probably be told that they did not have access to any phone numbers except for the toll number listed on the website. If you ask what the name of the company was for whom they were providing this service you will mostly likely find the business names to be unregistered, in other words, the company is hiding. They fail to provide a physical address, a reliable phone number to a company headquarters nor are they searchable via google or the state they do business in.

    These companies all have the ear marks of organizations involved in scamming the public. There is no recourse. In their terms of service and privacy statements they are very clear about taking the customers private information with the intent to sell and resell. In addition to this they clearly state that they will use 'cookies' an internet term of describing the act of monitoring their customers' internet use. Essentially they say that when you buy a product from them they are not only going to sell and resell all of your private information but they say that the purchase in effect creates a contract with the customer that allows the company to monitor and spy on their customers so that they may gain more private information to sell and resell.

    Here is what the Terms of Service on one of the websites actually states:

    1.2 Third Party List Information. XXXX collects information from individuals when an individual provides information to a third party and XXXX subsequently purchases, licenses, or otherwise acquires the information from the third party (the "Seller"). Such purchased information may include, but is not limited to, an individual's name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, credit card information, education and marital status, occupation, industry of employment, personal and online interests, and such other information as the individual may have provided to the Seller (together, "Third Party List Information"). When acquiring Third Party List Information, XXXX seeks assurances from the Seller that the Seller has a right to transfer the Third Party List Information to XXXX and that the Seller has a right to provide offers from advertisers to the individuals whose personal information is included on the Seller's list.

    In other words, it appears to be a phishing scam. Their terms of service allows them, by a "contract", to use your personal information any way they wish! Phishing refers to the process of tricking you into giving up personal details such as your bank account or credit card details, or your passwords. Phishing is prevalent on the internet today and you must be very careful of this phenomenon and protect your personal information.

    The Acai Diet Pill "Free Trial" is a sophisticated "bait and switch" scheme. If you don't cancel the product after receiving it, you will be billed about $80 on your credit card for your "Free Trial". Not only that, they will bill you EVERY month about $80 until you cancel the monthly subscription. But since they promise you that you will lose 50 pounds of weight, a normal customer would probably give the product some time to see if it actually works before canceling. But by the time they see that it doesn't work, their credit card could have been charged $80-160. Some of the terms of service refuse any returns so the customer is stuck with the bill and the ineffective product. In other words, it's a perfect scam.

    Always check the terms of service and privacy policies of an online store before you buy anything. A reputable store should have trust icons such Hacker Safe, McAfee Secure or BBBOnline which validates a companies' physical address, phone number which should also be listed on their home page or in their "About Us" page. You can also use a free plugin for your browser by called SiteAdvisor to indicate if a website is safe while you are doing searches in google, yahoo or msn. If a website hasn't been validated, you will see a question mark, otherwise the site will have a green checkmark. Also, some sites have been flagged if they have been caught sending spam emails or using fraudulent schemes.

    Don't be discouraged -- there are legitimate acai berry juice companies out there. Don't let a few fly-by-night companies give you the impression that acai is an ineffective product. If acai is taken in its original juice form, (not reconstituted with water or in pill form), it is a great natural energy drink rich with anti-oxidants.

  • Ve
      21st of Aug, 2008
    0 Votes

    I just received a phone call at work about a order i plced ( didnt ) This salesperson just kept reading his script refused to answer if her could hear me ( i was shouting I didnt order anything dont -send me anything- I will not pay for anything and i request to spek to a manager and he hung up on me ) I dialed star 69 and got this number
    954-935-2413 requesting your 10-digit code ( phone ) after entering the number automated call states # has been removed.

    hope it helps

  • Bl
      31st of Aug, 2008
    0 Votes

    I have not been billed for the expensive bottle yet but I suspect I will. I already called my credit card explaining the situation and telling them that I plan to cancel with the company and that they seem to be crooked. If I am billed even a second time, I will close the account. I think the best bet is notifying your credit card company and reporting the company to the attorney general which I plan to do if I am billed after cancelling.

  • Di
      12th of Sep, 2008
    0 Votes

    I hope this helps:

    Refund and Exchange Policy

    Acai Berry Supreme Return Policy
    We have a 15-day satisfaction guarantee return policy on all shipments.

    If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms. To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you. All returns are subject to a 30% administrative handling and restocking fee. We do not refund or credit shipping charges for any monthly shipments. Please note, the following terms apply for all returned items:

    To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-866-938-4832.

    An RMA number can ONLY be obtained by contacting the billing department at 1-866-938-4832.

  • Ev
      16th of Oct, 2008
    0 Votes

    This is a FRAUD!!! I had just ordered the free trial and decided to call the given phone#1 -866-938-4832 to make sure they weren't going to charge me for other extra bottle after the trial. The Phone # given does not work or better yet does not exist however it is you will never get through. I was thinking this could be a FRAUD checked out some reviews and was right the best thing to do is call the bank right away! My bank closed my card and is sending me another one that way they can never charge anything on it if they tried too. The $5.95 trial shipping and handeling they also took care of that. Explain to them the situation and let them know it's a spam

  • Da
      23rd of Oct, 2008
    0 Votes

    please go to the following website and scroll all the way down to the fine print on the bottom to chat live and cancel from there

  • St
      4th of Nov, 2008
    0 Votes

    I tried that chat live deal, its a virtual person who wont cancel your order. This was the biggest mistake I ever made.

  • Om
      16th of Feb, 2009
    0 Votes

    i ordered this and got my sample and 2 bottles i didnt order, the hell with the fine print and trying to cancel them/return, i just called my credit card company and they cancelled the charge, i told them i sent the bottles back (i didnt) and this was an unauthorized sale. so i got 2 free bottles, the hell with companies like this ripping people off. i win this time

  • Vi
      22nd of Feb, 2009
    +1 Votes

    change your credit card # this was the only way i could stop this

  • Vi
      29th of Mar, 2009
    0 Votes

    I have the same problem. Order free trial both Acai berry and purity 12 one and half months ago, I agreed to pay shipping only 1.99 and 4.99 for those products. I just found out today that those company charged my cc total almost $300. I called my credit card company imediately. They cancelled my account and will send me the new card. I just wonder if I have to pay that amont of money those scam company charge into my credit card? and if I need to call to cancel all the accounts (which I dont even know I have until today).

  • Ps
      30th of Mar, 2009
    0 Votes

    I total agree. I'm in Okinawa Japan and just called my bank they will change the account number and I will get my money back...and still have the product. these people are crazy.

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