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Puente Hills Mazda / Horrible Service

17370 e gale avenue city of industry, ca 91748City of Industry, CA, United States Review updated:
3.75
Contact information:
Phone: 888-257-2657

THIS DEALERSHIP RUINED MY PAPERWORK! They incorrectly submitted/neglected to submit paperwork to DMV related to my trade in and new vehicle. as a result, i have been spending the last 6 months trying to rectify issues with my new car title and the trade-in. the dmv is getting ready to garnish my taxes because they believe the vehicle still belongs to me. i call and call and NO ONE returns my phone calls. if anyone answers, they say the person i need is "at a meeting" even if its 430 on a friday night. as soon as i got the car, they were done with me and are refusing to accept responsibility for THEIR screwup. no one there seems to care that a customer is suffering because of their screwup. i am now going over their heads to the credit oompany, Dmv, and mazda because if you buy a car from them, apparently they dont want to deal with you afterward. forget it!!!
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Ji
  10th of Nov, 2010
Agree Disagree 0 Votes
This company has gone out of business and the the Mazda franchise was bought by a different (very well respected dealer) and re-opened in a brand new facility in the same proximity but across the street.
Ji
  10th of Nov, 2010
Agree Disagree 0 Votes
Posted 11-10-2010

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