[Resolved] PromGirl — Terrible online shop!
I have ordered two lovely dresses from this website about two months ago and one month later received a message that my dresses were no longer available. I contacted PromGirl customer service immediately and asked for a refund.See the Top 10 Worst Complaints in Middletown, DE They said that they don't do refunds and offered me to pick something else. One dress was for me and the second one was for my sister and we needed those for a special event. I was so disappointed! I told them that the only thing I need is my money back, but they stopped replying to my messages! Terrible online shop!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
PromGirl Customer Care's Response, May 06, 2016
We're sorry to hear about your experience! Unfortunately it sounds like the order might have been placed with another site. In the event an item in your order is not available you will be offered alternatives or the option to receive a full refund for the item. If a dress is returned per our policy, a refund less a 10% restocking fee can be issued as well. When contacted, you should receive a response within 24 hours. Please email us at [protected]@PromGirl.com with the subject "Complaints Board" if you have an order number with PromGirl.com so we can look into this further for you. Thank you!
PromGirl Customer Care's Response, May 13, 2016
Dear Theresa, We're very sorry to hear you feel that way. Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. We looked into a possible exception for a return on 4/18/16 and did not receive a response until this week. Without the pictures requested showing the tags, we were unable to allow a return. Profanity was used when contacted and this behavior will not be tolerated. We apologize for any inconvenience this may have caused.
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