Progressive / customer support

So I've been using Progressive for over 15 years and never filled one claim with them until now. After hitting a deer recently I had to file a claim and the process was fairly simple up front. The issues came once may truck was in the shop and I was trying to contact my claims rep and field agent with questions. I'd left several messages over a 3 day period and sill no return calls and actually it was about a week before I ever got a call back. The funny part was I had already picked up my truck and they had no clue. Having been such a loyal customer of Progressive for so many years I can't believe the type of service I received from this company. Thanks for being there for me in my time of need Progressive. The icing on the cake was when I called up the corporate office explained what was going on and that I had some questions the guys began to give me attitude. So at this point I have decided to look for a new insurance company.

Nov 28, 2017

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