Menu
Priceline.com Customer Service Phone, Email, Contacts

Priceline.com
reviews & complaints

www.priceline.com
www.priceline.com

Learn how the rating is calculated

1.4 1008 Reviews

Priceline.com Complaints Summary

87 Resolved
918 Unresolved
Our verdict: If considering services from Priceline.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Priceline.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Priceline.com. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Priceline.com reviews & complaints 1008

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Priceline.com reviews & complaints

ComplaintsBoard
D
5:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Priceline.com scam low price guarantee

To collect on Priceline's Guaranteed Lowest Price, I phoned Priceline's website. The representative said she could not find a lower price at the hotel I booked. I told her "That's because it's a small hotel (Authors, in Key West, Fla.), and each room is a different rate." I specified the room I booked, and told her she wouldn't find it available because I had just booked it on Priceline! I printed the less expensive site's offering (EASYTOBOOK.COM) and said I could supply that as proof. She refused. So I sent my proof to Teddi Cremeans at Priceline's Executive Offices, also inviting her to call Authors of Key West to confirm what I said was true. She said she couldn't open my PDF attachment. I offered to FAX it to her. She did not address my offer. Three times I received the form/standard refusal e-mail. Heed the preponderance of negative reviews on Priceline. Priceline is a scam outfit that does not make good on their promises. Use other websites until Priceline is driven out of business.

Read full review of Priceline.com
View 0 more photos
Hide full review
ComplaintsBoard
P
7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Priceline.com unreliable customer service

I inquired a situation beforehand before purchasing any ticket. I emailed a customer service about the Name your Price 40% Bid asking if you can make a purchase on 2 different tickets round trip in 2 different ways. Meaning one person coming to a destination and picking up a guest person. Both will riding together going back to the place of origin. The guest person will be coming back to his original destination. Ofcourse this is a complicated situation that's why I emailed a CS if its possible.

They emailed me back and giving me a go signal to purchase those 2 tickets and they will search for my tickets in their file. I thought they will search my tickets and deal with it or I thought make adjustments. So I went ahead.

I emailed them back to say that I purchased and I just want to confirm my purchase and how they are going to adjust it. They ignored me and their email inquiry. I have to deal with it whether its their CS error or mine.

This is a big scam. They don't want their customer to be satisfied. They just want their money.

Read full review of Priceline.com
View 0 more photos
Hide full review
ComplaintsBoard
P
7:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com name your own price is a lie

I book trough priceline for name yours own price, but at the end..end up the hotel was not in the area i want. Plus the price is more higher than their price stated on their website if you book trough regular way. The advertisement name of yours own price is a cheating advertisement, it is not give you good price but help you SHORT AND CHOOSE THE HOTEL WITH PRICE YOU WANT. Do not name on yours own price ! You will get very cheap hotel in their lowest start rate just because you follow "name yours own price program". And the customer service is only said..oh so sorry not as what you wish...

Read full review of Priceline.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
JoeJackson
Vancouver, CA
Jun 03, 2016 8:32 am EDT

Well, I guess I should have read this complaint board before trying the "Name your price" deal on Priceline. What a farce! I ended up with a hotel that is the same price as the hotel site offers. No savings. Humdrum hotel. I called them (their answering system is in the Phillipines) and they won't budge - they have standard lines - sent me $10 towards my next stay - that'll be the day! I also wrote Customer Service - same nonsense from them. I told them NEVER AGAIN will I use their service for ANYTHING.

B
B
BeenThereDoneThatLongAgo
San Bernardino, US
Aug 27, 2011 9:43 am EDT

I have used Priceline's "Name Your Price" many times and have always wound up with some pretty good deals ay some pretty good hotels. Sheraton at Kiuai Hawaii for 1/2 price, Mariott Camelback at Scottsdale AZ for 1/2 price, Carefree Resort Scottsdale AZ 1/2 price, Round Trip London England 1/2 price.
Sorry, can't go with you on this one. You did something wrong. Don't know what you're expecting, but it has always worked for me.

ComplaintsBoard
F
2:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com buyers beware of pricline

I would like to warn ereryone against using priceline for hotel reservations. They are unwavering in the fact that they will not allow you to cancel or change reservations for any reason once made. I booked a 3 day hotel reservation through Priceline and 2 hours later discovered that I had accidently reserved the wrong weekend. Despite numerous calls to what they refer to as "customer support" (yea right), I was repeatly told that I could not change the dates of my reservations or cancel without paying the full price. My requests to discuss the matter with someone in management were ignored. I ended up going through the hotel chains website to make reservations for the correct dates. To add insult to injury the identical room at the same hotel was ten dollars less than the priceline charge and I was allowed to cancel up to 24 hours from check-in. Thanks to Priceline I ended up paying more, and for a room that I never used. Stay away from Priceline they are a total ripoff!

Read full review of Priceline.com and 1 comment
Update by Frank2
Jul 21, 2011 3:15 pm EDT

I agree that it was "My Mistake" but what I am saying is that if I had booked through the hotels website I could have easily corrected "my mistake"!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
intellex58
, US
Jul 21, 2011 3:23 pm EDT

Your stupidity is not their responsibility, how freaking times does it ask you to confirm the dates and then they should just change their policy because you were absent minded. But yes you are right, idiotic people should not use Priceline, better for them to sit at home where you can not hurt yourself.

ComplaintsBoard
S
3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Priceline.com do not take cdw for car rental

I recently booked/traveled to Mexico with my family, where we rented a car thru Priceline. I took the CDW insurance at $11 per day over the CDW through Alamo due to better pricing. Imagine my surprise when I got to Mexico and was told they did not accept the coverage and if I declined their insurance and anything happened to the car, I would have to pay out of pocket, and then request a reimbursement through the carrier. I opted to take the coverage in Mexico since I couldn't afford to replace a car if I totaled it and I did not feel like spending any time in a Mexican jail (if something happened and I couldn't pay). Upon my return I contacted Priceline via email and phone. Their response, call the insurance carrier to see why Alamo in Mexico would not accept their coverage.

I read the fine print on the disclaimer prior to booking, but I apparently missed the details that it was a reimbursement. In truth, I was lucky to have found the disclaimer on Priceline's busy web page.

Priceline's response was poor, in my opinion, since their website doesn't tell unsuspecting travelers the program is a reimbursement not simply coverage paid to the rental company. Some people might be able to cover minor mishaps, but what about those who cannot or those who have more than a mishap, ie, a totaled out vehicle? Who can afford to replace a rental car ($1000's) to then file a claim and hope for reimbursement? More disclosure on the website is needed. I plan to travel again but I will never again use Priceline. Their customer service response was downright horrible.

I may still complain to my state's attorney general or banking & insurance. Anynoe else who has had this problem might want to do the same.

Read full review of Priceline.com
Hide full review
ComplaintsBoard
S
2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Priceline.com do not take cdw insurance thru priceline

I recently booked/traveled with my to Mexico. We had rented a car through Priceline and I opted for th CDW insurance instead of thru Alamo. What a mistake! Before hand, I read the fine print but I apparently missed the reimbursement via a claim form. So, when we got to Mexico, I was told by Alamo they did not accept the insurance and if I declined their insurance and anything was damaged on the car, I would have to pay out of pocket and then be reimbursed by the insurance company. Rather than risk having to pay for a totaled car (worst case scenario) or be locked up in Mexican jail, I took the coverage through Alamo, just to be safe. No issues or damage. Upon my return I contacted Priceline via email and phone. I was told to contact the insurance carrier to see why the coverage wasn't accepted by Alamo. I admit I should have read more, but it was a miracle to find the disclaimer on Priceline's website to begin with...I suggested they tell people up front that it is a reimbursement program. In many countries, you will have to pay for any damage yourself, including if you total a vehicle, to hopefully be reimbursed by the carrier. I for one will never again use Priceline. They were about as helpful as you know what on a bull!

Read full review of Priceline.com
Hide full review
ComplaintsBoard
K
4:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com reservation of hotel confirmed but not done

I'm very very disappointed for the entire service by priceline. Infact I must say I didnt receive service from you. I had book hotel in chicago and got the confirmation through email 1 month before but to my shock after reaching the hotel I get to know that I have no reservation after calling a customer service and waiting for more than an hour on phone still there is no confirmation from your end to the hotel. Priceline holds no regret inspite of not providing service. Pathetic service would recommend people not to use Priceline. I was waiting outside the hotel more than 3 hours.

Read full review of Priceline.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
InMyMindsAyn
Lawrence, US
May 29, 2011 8:21 am EDT

Very simple -- sue them in small claims court. Easy as pie.

ComplaintsBoard
L
8:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Priceline.com bad customer service

Shame on me for trying Priceline again..I booked hotel 3 years ago, It was horrible though listed as a Resort..it was under construction, not geared toward families, pool closed etc.. Used Priceline again without naming my price and got a very nice Hotel, though price wasn't great.. Decided to try it for Memorial Day weekend..Got the same crappy property from 3 years ago! Fine that part is my fault..the complaint I have us that when I called their robot customer service agents, I was transfered to their outsourced customer relations., the first girl cut me off and hung up on me.. I wasn't angry or rude at all..then when I called back, the second girl was ruder than the first.. They actually sent me a survey about my customer service experience, which I gave the lowest marks..BIG DEAL, this is simply their way of trying to placate me..they never followed up with me..I am disputing with my bank and will never use them again..it's such crap!

Read full review of Priceline.com and 2 comments
Hide full review
2 comments
Add a comment
P
P
Priceline Customer
Washington, US
Jan 01, 2010 8:53 pm EST

I reserved a car thru priceline for at DCA airport. The reservation confirmed with Hertz. When I arrived at Hertz, they told me that Priceline did not send all the information for the reservation so they could not print the contract. I call customer service who then connected me to customer relations who eventually hung up on me. I call again, spoke to customer service and customer relations again. After almost an hour of talking to different people, I spoke with Mary #5260277 who basically said that there is nothing she would do but cancel my reservation. I would need to find a car on my own. Appaerently this had been happening all day to Priceline customers. Mary told me that she would not anything for me and said that I was to find a car on my own and pay for it and Priceline would do not even thought it was there error and problem. After 1.5 hours I gave up. My experience was horrible. DO NOT USE PRICELINE THEY RIP CUSTOMER OFF.

S
S
Sergo
, US
Jul 26, 2010 1:28 pm EDT

Priceline pre-authorized my debit card three times for what should have been one large purchase - this resulted in my bank account being overdrawn and having no access to any of my funds. I was told that I could not speak to a supervisor (they don't have any?) nor could I be transferred to someone else without giving out my bank information. I was told there was nothing that could be done to resolve the situation other than waiting up to 10 days for the funds to be released. When I called my bank, the only way they could release the funds was for Priceline to call them...which they told me they could not do (they needed my bank to call). I spoke to two different representatives (which required two separate phone calls) and was on hold for a total of around an hour (multiple times for a couple of minutes each), only to get no resolution whatsoever.

ComplaintsBoard
Y
7:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com first class tickets not honored

Beware of Priceline First Class tickets... apparently First Class tickets purchased through Priceline are not honored as truly First Class by the airlines in the advent of delays or rescheduling by the carrier. The carrier, in this case Delta Airlines, codes the tickets as a coach fare with multiple upgrades. If ( and when) there are scheduling issues on the part of the carrier the first class ticket designation devolves to a coach seat with a first class price.

Read full review of Priceline.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
11:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com inferior room at high price

Be careful when bidding for a room! I wanted a hotel in Seattle airport area. I first check three star hotels and disccovered poor reviews for a couple (in the $90 range). The Red Lion especially had poor reviews.
So, I bid $110, hoping this would avoid the low priced hotels and get me one with better rating.
Guess what? I got Red Lion. Now I am stuck with a $110 rate, and I could have booked it on Priceline for $89.
This just isn't right. I emailed Priceline and was told I would get response in 2 hours. That was three days ago.
Very disappointed in this service by Priceline. I have used them for several years with good results, but it just isn't right to bid higher than the rack price and get stuck with an inferior property.

Read full review of Priceline.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
2:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com unfair/illegal (?) business practices/trickory/entrapment tactics

HISTORY:
On 3/25/2011, I started to search for flights from my area Greensboro, NC to the Tampa, Fl. area. After MANY hours of research (8 or so), I went on Priceline.com and started to present a "Name Your Own Price". After a few hours, I raised my price to $190.00, then haggled as to which airport to fly from/into and it was accepted.
It was around 9:00pm and I was exhausted, so I decided to Call it a Day and wait till the next day to 'Name My Own Price' for a rental car and hotel on the next day.

On 3/26/2011, I went on Priceline.com to book a rental car. Unlike other travel brokers, I was unable to book a 'Package' (hotel/car), so I just started w/a car. I clicked on the rental car link and was redirected to a list of cars. I clicked on the absolute lowest, scrolled down and clicked on "Buy this Car". I did anticipate going to a "Summary Page", like I was the night before w/airline bookings, but instead, was directed to a "Your Offer Was Accepted"?!
There was NO link giving me the option of "Name My Own Price" as advertised?!

My heart sunk...

When I contacted a number on the website, a recording informed me that this "Program had Ended."? I went on my email to inform and to ask them that I wanted to Name my own price and to CANCEL the transaction.
A return email was sent, informing me that this transaction could NOT be changed or canceled.

I don't recall if it was an email or if I googled for Priceline, but I ended up calling. I cannot say that these people were unprofessional, but I received the same "Song & Dance" explanation as depicted in the email...NO REFUNDS OR CANCELLATIONS!
I was STUMPED!

I even contacted Avis and was told that I had to deal directly with Priceline. I was FUMING!

I made EVERY attempt of canceling this reservation within MINUTES of the booking. It was based on HUMAN ERROR that I booked this car, based on previous dealing w/airport bookings that I would have the option to "Name My Own Price".
It wasn't like I waited to the last minute to cancel, inconveniencing businesses and/or others that needed to rent a car. I made EVERY attempt in minutes!

I reside in North Carolina and if Memory serves me right, I thought there was a 'Clause' which allowed me 3 days to 'Change my Mind'. It's clear that Pricelines' only concern is to profit, regardless. Priceline uses their terms & conditions verbatim and they follow it to the letter.

However, if there are discrepancies, accidental typing, if mitigating circumstances arise, etc., there is NO 'WIGGLE ROOM' allowed. I can completely understand if Priceline established an 'Inconvenience fee' for modifying an 'agreement', BUT not forcing people to remain, despite the reason(s). This way, they can benefit from changes or modifications and penalize those again, regardless of the reason, but not FORCE the public into a Contract!
However, because of Human error AND even though it was MINUTES after my 'Buying of a Car'--which in itself is a 'Questionable' term as opposed to 'Renting' of such--then I should have been (in the least) refunded for a simple mistake.
Priceline was aware of my dilemma, also requesting a hotel. Priceline could have arranged for a "Package Deal" (as Expedia does) and this wouldn't have been a problem. They even refused to negotiate in a "Package"?!

After going through an angry rampage w/customer service and threat of legal recourse, I placed a "Stop Payment" at my bank by the end of the day.

Today, I received an email from my bank stating that they were unable to comply to my request being that I used my Credit Card and that I was advised to contact a Dispute Charge department.

The Bottom Line...

Priceline Lures customers into their site via Banner ads showing that you can rent a car for $13.95 but doesn't disclose where/when, promises via TV ads to give consumers a "Name Your Own Price" deal. Clearly, this isn't the case here. This is Defrauding the public, with deceptive ads.

Understandably contracts are "Legally Binding", yet the consumer is not advised with a clause double checking and asking via an additional page displaying: "IF I WAS SURE OF MY DECISION?" w/a link giving me the option of YES, NO, CANCEL or even "Name Your Own Price".
Instead, it ONLY flips the unsuspecting consumer into "Your Bid Was Accepted" unlike the bookings under the Airline section that gives you an option to Name Your Own Price. Theoretically, ALL pages should be the same format and anything different is 'Trickory', to say the least.

Theoretically, this is not considered a "Legally Binding" contract by any means. Simply entering initials on a website doesn't warrant a legal contract. Anybody can book and type in initials.
This in itself is a questionable practice when a corporation considers this as a 'Contract' when you don't actually sign on a dotted line! Thus, it is NOT legally binding.

Now, I have a hotel booked with Expedia and if this stands, a car that costs me $425.24 for 8 days. I had a car w/Expedia for $177.00 / 8 days (Package deal w/hotel).
This is a travesty. Many consumers are unaware of the trickery used by companies such as Priceline. Law should be amended to further protect consumers including even family members of YOURS when you decide to take a trip.

Read full review of Priceline.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
nothard2please
Tulsa, US
Aug 22, 2011 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

http://productdiary.blogspot.com/2011/08/pricelinecom-is-scam.html

ComplaintsBoard
H
4:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com horrible customer service

I purchased airline tickets and ground transportation vouchers from priceline.com. My first issue was that one of the passengers name was mispelled by 1 letter and they would not make any changes to the ticket info and directed me to the airline but the airline stated that priceline would have to make the change since the tickets were purchased through them. I can only hope there will not be any problems at the airport. The SECOND complaint is today is the date of travel and our flight was cancelled because of a problem at the airport. The airline was able to rebook our flight for tomorrow. I called priceline to change our ground transportation to tomorrow and AGAIN they would not make any changes to our voucher and directed us to the ground transportation who directed back to priceline to change the date on the voucher. No one would help and basically told us we were out of luck and out of the money. Priceline's customer service sucks and I will never use them again. Things happen in this world that we dont have any controll over like a cancelled flight and they dont care and will not make any changes unless you want to pay extra or repurchase what you already paid for. They are a ripoff!

Read full review of Priceline.com and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
ShadowMatrix
Quincy, US
Feb 19, 2010 12:10 pm EST

I just completed the worst travel company nightmare I've ever experienced. My roommate and I wanted to travel on her college spring break from Chicago to Orlando to visit my family and see the sites. I went to Priceline.com specifically because I'd heard of their bidding system on vacation packages. Their home page shows bids for motels and flights, but not vacation packages. On the package tab I entered the dates from 3/12/10-3/16/10 for two round-trip tickets, hotel, and rental car. It asked for my credit card information and I expected the bid page to come up after that screen. It never did. The next page confirmed that I was paying close to $900 dollars for a package I had wanted to place a bid on it.

Thinking I made a mistake, I called their customer service to cancel the full-price package and I could start over with the bidding process. They refused, stating that everything was non-refundable, non-changeable. I stated that I'd paid and extra $56 for trip insurance in case I had to cancel and they said I needed a valid illness with a doctor's excuse they could verify in order to cancel. After speaking to the corporate office I was told there still wasn't anything they could do, even though their website didn't allow me to place a bid.

Angry and upset, I finally found someone who would cancel both flights. I figured if they refused to cancel the motel or rental car, they weren't about to get my business for the flights. After all of this, I then had to call them back and get an updated itinerary because I never received an e-mail confirmation on the flight changes and seven days later my itinerary online still hadn't been updated to reflect the canceled flights.

To top it off, after receiving my updated itinerary I found out that their system had defaulted the pick-up time for the rental car at 5a.m. on the 13th...the day after my flight was supposed to arrive. When I explained that the package consisted of me entering in only the dates of the vacation and the website plugged in the relevant information in for the rental car and hotel, I should at least get the missing rental car day for free. Of course, they refused.

At the end of it all, it's caused financial problems and enough stress for both of us that my roommate has now backed out of the vacation, refusing to pay Priceline.com's prices when we started this whole ordeal simply wanting to place a bid to get a decent price. Since Priceline refuses to refund the hotel and rental car, I'm pretty much forced to go on this "vacation" alone. I will never, ever, ever deal with Priceline.com and I will make sure I tell friends, family, and anyone else I meet what a horrible experience I had with them. I've never met a company that was so anti-customer as I have with this one.

F
F
Frustrated x 10
Chattanooga, US
Mar 30, 2011 5:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are dealing with the same issue - Our hotel has cancelled our reservation and has no more rooms... I have contacted customer service several times and have not received any help so far. Our hotel reservations are for Friday so I guess we will see what happens! Any ideas would be greatly appreciated. Thanks!

J
J
john
none, US
Mar 26, 2011 1:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Speaking of spelling...I thought it is cannot? Oh it does not matter does it Stealth?
.
This is what matters:
Cut and paste link below;
.
http://www.piggybankblog.com/2008/03/25/stealth/
.
My name is John Wright AND I AM FIGHTING BACK!
.

John Wright
piggybankblog.com

G
G
Glacier Group Ltd
Edmonton (1270), CA
Jan 01, 2011 3:42 am EST

I too got the blown off by Priceline, I was a strong supporter of Priceline for the last 8 years until now. I spent over $400 for tickets for Disneyland Park in Anahiem and was sent a voucher to use. It states right on the voucher word for word" Voucher may be redeemed for the Disneyland Parks. Voucher will be required for redemption. The Guest Services told me they dont have any info on their system regarding my tickets for admission to the park. They check a total of six times and nothing, even the manager tryed and still nothing.

So I have to turn to my 7 year old son and tell him we flew over 3000 miles to Disneyland and cant go in the gate because our "Priceline Voucher " is not valid . All priceline can say is we can get back to you in 7days with a answer to why the voucher is not valid. Luckly I am a parent who has the financil means to dish out another $460 dollars to enter the park, but what about the families who don't have this fianancial mean, could you imagine. Shame on you Priceline!

So they get back to me 5 days later and blow me off saying I purchased tickets through them (Priceline) that are non-refundable and its my problem not theirs. Is it me or am I in the wrong, you got to be kidding me Priceline. Believe me the fight is not over, you have picked the wrong family to blow off and STEAL my 7 year old sons money, are you kidding me!

ComplaintsBoard
B
7:13 pm EST

Priceline.com this helps explain why priceline is cheaper than using travel agents for reservations

We purchased our tickets through Price line from LAX to Acapulco. The itinerary we chose (from what we were offered) was absolutely impossible for us to arrive from Acapulco to Mexico City on Azteca Airlines, pick up our luggage, run to the Continental Gate, check in our luggage and be shuttled out to the plane in time to catch the 2nd leg of our flight plan. Thus, we spent all night in the Mexico City Airport, having to keep an eye on our five bags, and worrying about how we were going to get back to L.A. the next day.

Priceline, being our Travel Agent, should not have offered a schedule that was impossible for us to meet. They should have known about our luggage not being sent through from one airline to another, the shuttle taking passengers out to the plane, and even the huge distance between the airline carriers.

We were not offered any food vouchers, much less a hotel voucher, or even an apology from Priceline, Continental, or Azteca. We were, though, charged an extra $100 a ticket for having to change our schedule for no fault of our own.

Yes, we chose that agenda. But we are the consumer. It isn’t our job to know about the Mexico City Airport and the different requirements of it. It is Priceline’s, through whom we put our trust, and gave our money.

Read full review of Priceline.com
Hide full review
ComplaintsBoard
M
12:08 pm EST

Priceline.com refuses to refund a passenger with cancellation insurance

I am a hotel owner who witnessed several situations with Priceline refusing to refund a traveler after being forced to change their plans due to an emergency. These passengers had purchased a cancellation insurance policy from priceline.

I found Priceline particularly discriminant against travelers who do not speak English as a first language. I tried to help the traveler and they gave me the biggest run around. They refused to find me a department head to speak to. I talked to 8 different people from priceline and I eventually gave up. They are blatantly dishonest and non accommodating their clients.

This was not the first time but would be the last.

It appears that they forgot who made them successful. They make some tourists leave our beautiful country with a very bad taste about the way we do business. Their cancellation insurance is a fraud. They often try to get out of it.

If you can avoid using Priceline you would do yourself a favor

Read full review of Priceline.com and 1 comment
Hide full review
1 comment
Add a comment
L
L
lila20111
, BR
Mar 08, 2011 12:32 pm EST

UGG Boot ist both comfortable and warm.
It would help you show your beauty and in cold winter und keep you warm.
Online shop http://www.uggbootshop.de/

ComplaintsBoard
G
5:12 pm EST

Priceline.com never received an email confirmation for my bid

I submitted a bid on Priceline. I checked the website which said the bid was accepted and gave me flight numbers and times.

I never received an e-mail confirmation.

The week I was to start my trip I called the airline to confirm. They had me on no flights. I called Priceline. They had no record of my bid being accepted.

They said only that it had not been confirmed. With Priceline the bidder is not supposed to confirm.

The ticket is bought the moment the bid is accepted according to Priceline's own warnings on their website.

I had to buy a high priced to keep my travel plans.

Read full review of Priceline.com
Hide full review
ComplaintsBoard
M
5:11 pm EST

Priceline.com priceline.com withholds information that if you knew would prevent you from dealing with the company

Priceline.com withholds information that if you knew would prevent you from dealing with the company.

They may give you a good fare but you can likely get it as cheap elsewhere.

I purchased tickets and was given a ticket but at what I feel where the worst possible times and flights.

If you deal with this company there is a high likelihood you will not be satisfied with the service you get.

I had difficulty reaching a real live person to complain. I suspect this is because they are use to getting complaints.

Read full review of Priceline.com and 1 comment
Hide full review
1 comment
Add a comment
T
T
tkdoff
unknown, US
Jun 01, 2012 3:37 pm EDT

You can reach a live person at [protected], but it wont do you any good, the customer service reps are no help. Be careful they also keep your credit card on file and will charge it even if you dont go through check out

ComplaintsBoard
R
7:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Priceline.com overcharge for rental car.

Named my own price of $8.00 and the company changed it to $15.00 a day. Issued a contract that I didn't ask for at $15.00 a day. Asked them to cancel incorrect contract and they refused and tried to charge my credit card co. I will not pickup and use a car from them

Ronald Frye

Read full review of Priceline.com
Update by Ronald D Frye
Feb 15, 2011 8:06 pm EST

How did you manage that? Ron

Hide full review
ComplaintsBoard
R
9:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Priceline.com won't cancel during a weather emergency

So today there is a severe winter weather warning for New England and most of the US... can't even get the car out of the garage let alone make it to the train staion and into NYC. I booked a room with Priceline. The hotel was willing to change my reservation to another night, as long as I paid a bit more (okay, get it) but Priceline would not do it! It's a severe winter storm! I've NEVER cancelled a trip before and travel frequently! Priceline had no room on thier list of policies for good customer service... they passed me back and forth... 3 times to Priceline, twice to the hotel who's hands were tied without verification that Priceline cancel the reservation. I may have just been played all afternoon by both parties.. Never again...

Read full review of Priceline.com and 1 comment
Hide full review
1 comment
Add a comment
I
I
itsgordie
, CA
Feb 03, 2011 5:36 am EST

It's not their fault that there's bad weather. Why should they have to pay/work to change reservations for you?

Bad things happen. If everyone shares the burden, it works out fine. But if everyone blames it on a company or expects them to go out of their way/pay to change it for them then companies go out of business.

You pay Priceline prices, you get Priceline customer service. Simple as that.

ComplaintsBoard
G
3:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com beware of priceline.com vouchers no good!!!

I too got the blown off by Priceline, I was a strong supporter of Priceline for the last 8 years until now. I spent over $400 for tickets for Disneyland Park in Anahiem and was sent a voucher to use. It states right on the voucher word for word" Voucher may be redeemed for the Disneyland Parks. Voucher will be required for redemption. The Guest Services told me they dont have any info on their system regarding my tickets for admission to the park. They check a total of six times and nothing, even the manager tryed and still nothing.

So I have to turn to my 7 year old son and tell him we flew over 3000 miles to Disneyland and cant go in the gate because our "Priceline Voucher " is not valid . All priceline can say is we can get back to you in 7days with a answer to why the voucher is not valid. Luckly I am a parent who has the financil means to dish out another $460 dollars to enter the park, but what about the families who don't have this fianancial mean, could you imagine. Shame on you Priceline!

So they get back to me 5 days later and blow me off saying I purchased tickets through them (Priceline) that are non-refundable and its my problem not theirs. Is it me or am I in the wrong, you got to be kidding me Priceline. Believe me the fight is not over, you have picked the wrong family to blow off and STEAL my 7 year old sons money, are you kidding me!

Read full review of Priceline.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Pirated DVD's
Troy, US
Feb 04, 2011 1:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just happened to come across this letter. I was aboubt to book reservations through Priceline but decided to check this site for complaints. I'm very glad I did. Hopefully your Provincetown experience was wonderful expeoience despite the aggreavtion you suffered at their hands. Just before moving here, I had a very similar experience with a moving company who first offered a reasonable quote, then doubled the price on the morning of my move. It only takes one time to learn a lesson. Again, thank you for reporting this company. In the future I will make my reservations directly with the individual hotel.

ComplaintsBoard
T
7:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Priceline.com car rentals

fyi, another trick that priceline uses that folks should be aware of. I recently booked a rental car through them and specified that I wanted a mid-size car with an infant car seat for my 8 month old son. I was quoted a price and went with the lowest price car rental agency-Budget--through my priceline search.

Upon showing up at the rental car counter, I was told that the infant car seat was not included in the price (but was just a "requested option") and that it would be $16/day extra (for a total of $128 over an 8 day rental). I think that priceline is practicing blatant false advertising--I would never have booked the car through them if the incremental $128 had been included in the price I was quoted. Be careful--these guys are very deliberately deceptive.

Read full review of Priceline.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Priceline.com In-depth Review

Website Design and User Experience: The website design of Priceline.com is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Products and Services: Priceline.com offers a wide range of products and services, catering to various travel needs. From flights and hotels to car rentals and vacation packages, they have it all. The extensive selection ensures that users can find the perfect option to suit their preferences and budget.

Pricing and Discounts: Priceline.com is known for its competitive pricing and attractive discounts. They offer exclusive deals and discounts on flights, hotels, and rental cars, allowing users to save money on their travel expenses. The "Name Your Own Price" feature also enables users to bid for the best prices, adding an element of excitement to the booking process.

Customer Service and Support: Priceline.com provides excellent customer service and support. Their dedicated support team is available 24/7 to assist users with any queries or issues they may have. The prompt and helpful responses ensure that users feel valued and supported throughout their booking journey.

Booking Process and Ease of Use: The booking process on Priceline.com is straightforward and user-friendly. The website guides users through each step, making it easy to select and book their desired travel options. The streamlined process ensures a hassle-free experience, saving users time and effort.

Transparency and Trustworthiness: Priceline.com maintains a high level of transparency and trustworthiness. They provide detailed information about each travel option, including photos, reviews, and ratings from other users. This transparency helps users make informed decisions and ensures that they can trust the information provided on the website.

Mobile App Functionality: Priceline.com's mobile app offers excellent functionality, allowing users to book and manage their travel plans on the go. The app is user-friendly and responsive, providing a seamless experience across different devices. Users can easily access their bookings, receive notifications, and make changes or cancellations conveniently.

Loyalty Program and Rewards: Priceline.com offers a loyalty program called Priceline VIP, which rewards users with exclusive benefits and discounts. Members can earn points on their bookings, which can be redeemed for future travel expenses. The loyalty program adds value to the overall user experience and encourages repeat bookings.

Additional Features and Benefits: In addition to its core travel services, Priceline.com offers several additional features and benefits. These include travel insurance options, airport transfers, and the ability to bundle flights and hotels for additional savings. These extra features enhance the overall travel experience and provide users with added convenience.

Overall User Satisfaction and Recommendations: Overall, Priceline.com receives high user satisfaction due to its user-friendly website design, competitive pricing, excellent customer service, and convenient booking process. Users highly recommend Priceline.com for its wide range of travel options, attractive discounts, and reliable support. Whether you're planning a quick getaway or a long vacation, Priceline.com is a trusted platform that delivers on its promises.

How to file a complaint about Priceline.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Priceline.com. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Unresponsive Customer Service at Priceline.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Priceline.com. Include key areas such as booking problems, customer service interactions, billing discrepancies, or issues with refunds or cancellations. Mention any relevant transaction information, such as booking numbers or dates. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the responses received from Priceline.com. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Priceline.com. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct and relevant to your issue with Priceline.com.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Priceline.com or other users to further address your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Priceline.com contacts

Phone numbers

800 7742 3546 1800 123 3316 More phone numbers

Website

www.priceline.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Priceline.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Priceline.com Customer Service. Initial Priceline.com complaints should be directed to their team directly. You can find contact details for Priceline.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Priceline.com. Discuss the issues you have had with Priceline.com and work with their customer service team to find a resolution.