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1.4 1009 Reviews

Priceline.com Complaints Summary

87 Resolved
918 Unresolved
Our verdict: If considering services from Priceline.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Priceline.com reviews & complaints 1009

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A
2:52 pm EDT

Priceline.com charged $82.15 in fees on $100 car rental

I rented a car through Priceline.com and was ripped off with extremely excessive fees. $82.15 on a $100 total auto rental. Their website asked if I wanted to rent a subcompact at $18 / day or a midsized at $20 / day, or full sized at $23 / day, etc.
I picked the midsized at $20 / day for 5 days and the bill was for $182.15 - What it can't be? I called priceline.com and they said that I had agreed to their terms and the $82.15 was for taxes and fees. No, it did NOT include damage waiver, insurance, age additions (I am 52) or any legitimate charge.

$82.15 fees on a $100 car rental ! ! !

Typically taxes and fees should not have been more than $15 to $25.

Priceline.com ripped me off and I will NEVER use them again.

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Quien Lo Sabe
Avondale, US
Feb 07, 2015 3:45 am EST
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Are you surprised? Priceline.com is a Mormon company. MORMONS lie, Steal, cheat, etc. They LOVE money and will do whatever it takes to get it - even illegally. They are cult of white collar crimesters. Looks like they ripped off one of their own.

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Georgeann Casey
, US
Jul 25, 2014 11:51 am EDT
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I bid on a full-sized car through Priceline for $65/day, which seemed steep but there was a Mormon event in Salt Lake City at that time so I agreed to that price for 4 days. Imagine my surprise when the bid came back at a cost of $384.70 for 4 days ("taxes and fees" undisclosed ahead of the bid) rather than $260; it was $124.70 over the supposed "Best Price Guarantee". If Priceline had revealed the true price, $96.175/day, before the bid there is no way I would have rented from them. I phoned them and was told by 2 people that the $124.70 could not be refunded. I call it deception and fraud.

ComplaintsBoard
S
12:00 am EDT

Priceline.com scam and cheating!

In 2005 my husband went on Priceline.com and booked and paid for a room at a Hilton Garden Inn in Carslbad, CA. I sat next to him and watched him enter everything and it all looked ok. They charged us $129.00 per room per night (3 nights) for two rooms ( one for his parents) , a total of $774. When we got to the Hotel, the manager asked my husband for his Federal Government employee I.D. card. My husband said he was not a Government employee. He said priceline gave us the Government employee rate and without an I.D. we had to pay $199.00 per room. I showed him the confirmation sheet we had printed, which had no mention of this. He left and came right back with a fax from Priceline that had a line that said I have read and agreed to abide by the terms and conditions and privacy policy with my husband's typed initials in a box.

At that point we knew we had been scammed but had no choice but to pay the $199. rate, which came to $420. more than originally quoted.

I sent a letter to Consumer Protection and all they did was send a letter to Priceline, who of course denied any wrongdoing and claimed my husband stated he was a government employee---he did no such thing! We received a letter back from Consumer Protection saying we had the option of contacting an attorney.

I don't know if Hilton is involved in this scam also but suspect they are-- they seemed too ready with a response when we questioned them about Priceline. I would not recommend going through Priceline or staying at Hilton to anyone.

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Tuperdi2
Anaheim, US
Sep 21, 2010 12:03 am EDT

As a hotel employee, do not book through 3rd parties... If you book through the hotel directly you will get the most accurate information, and all information would be provided to you by an employee of that hotel. 3rd Parties get commission when booking reservations, so of course they will promise you the world. When you arrive at the hotel your stuck to deal with whatever situation the 3rd party puts you in. Don't pay someone to do a job you can do easily...

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i hate complainers
Sherman Oaks, US
Apr 13, 2008 2:37 pm EDT

Its quite possible your husband accidentaly booked a government rate via priceline which is possible and thats probably why they were asking for government employee id. There is most likely no scam here.

ComplaintsBoard
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12:00 am EDT

Priceline.com undisclosed baggage restrictions!

I booked a flight to from Minneapolis to Berlin with a layover at Gatwick in London. The international flight allowed me to take up to 2 bags at 70 lbs and a carry on bag. I brought 1 bag at 70 lbs and a carry on. After arriving at Gatwick after a long journey I re check my bags. The ticketer at the connecting airline Air Berlin told me that they only allowed 1 bag up to 30 lbs and no carry ons. How can this be? They told me I needed to pay an extr 150 pounds to send my bags on to Berlin. I would even mention returning home. Why would priceline book me on a flight through a carrier that does not support any sort of international bag restrictions? No where on any of their documentation did it say something like this could happen. I spent hours talking to cs reps and got no where and I ultimately almost paid the cost of the flight twice because of it.

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12:00 am EDT

Priceline.com consumer overcharge!

I went online to Priceline.com looking for price saving on a hotel. I booked two nights at Holiday Inn, Savannah, GA for $213.94 (or $106.97 per night). When I checked in hotel I told them I was only staying one night--they billed me $88.92 for one night--$18.05 less than Priceline's "savings" per night.

When I requested reimbursement for both nights from Priceline since the hotel had charged me, they had the hotel refund the charge for $88.92 and refused to reimbursement me for the 2nd night (which I had canceled upon check-in)

So I ended up paying Priceline a total of $213.94 for a single night.

The hotel charges $88.92 per night totaling $177.84, so in effect Priceline's "savings" results in costing the consumer $36.10 more for a two-night stay.

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20kats
Kennewick, US
Dec 05, 2008 11:58 am EST

It's called a surcharge. Middle men and women do not work for free. Go directly to the hotel or airline and tell them exactly what you want. They sometimes negotiate too. Good luck.

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alex dang
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Apr 22, 2008 2:46 pm EDT

I had a very similar event happen to me too. This time I stayed at a Ramada outside of Yosemite National Park. I paid $92 for the room through Priceline.com. Upon checkout, I was given t he receipt and it showed up as $62. You can imagine how annoyed I was at overpaying $30 for a room.

Furthermore, I found out that when you pay for the hotel through Priceline, it isn't your card that is used to pay for hotel. In fact, it's that you pay Priceline. Then Priceline pays with their own "credit card" for the hotel.

However, I do realize that this what you'd consider internal pricing between the hotel and Priceline and that really, the hotel shouldn't give you a receipt that shows you what Priceline pays.

To everyone reading, please make sure from now on that if you book through Priceline, that you check the hotel's own website and rates first.

ComplaintsBoard
A
12:00 am EDT

Priceline.com hotel room reservation problems

On 6/28/07, I reserved a hotel through Priceline and was charged $77/per night through “name your own price.” I had initially bid $60, but was told by Priceline that if I added $17 more, they could try again. Since my intention was to get a room with 2 queen beds, I was okay with paying $77.

That same day, I called the hotel and the management told me that the room reserved was for a room with a king-size bed costing $69/per night. Note that I paid $77 through Priceline. The hotel refused to give me a room with 2 queen beds. At that moment, I called Priceline and was told by Wallace (a customer service specialist) that the hotel wasn’t supposed to tell me the figure of $69. After he spoke with the hotel manager, he was told that if I paid $6 more, I would be able to get the room that I wanted. According to the hotel, the total would come out to $75. Again, I paid $77.

The next day (6/29/2007), I sent over an email to Priceline’s executive services and after several email exchanges with someone named Ryan P, I was told that there was nothing they could do about this. I requested a refund or be able to get a room with 2 queen beds for the price I had already paid. This, I believe, was very reasonable under the circumstances. This same day, however, the price went up to $85 for both the king and queen room. This was the reply I received when I mentioned that the hotel says I paid $69. The hotel manager (the same person I spoke to earlier) now does not acknowledge or deny the fact that she told me this figure earlier.

Today (7/2/2007), I sent another email asking for them to directly address this issue and also asked to be escalated to upper management if they could not do anything at their level. I was told not to expect any response to any further correspondence. I was also told the following:

“We wish we could provide the answers you are looking for; however, these policies are directly tied to contractual agreements with our travel partners. This in turn allows us to continue to offer competitive pricing and subsequent savings to our customers.”

Now, as I see it, I received no such competitive pricing or any subsequent savings. I replied back asking that I be able to speak or write to Ms. Gillingham, the VP of operations and customer service. So far, I received no reply, as I was told by Ryan P.

I’m stuck with having a King bed for two adults (non-couples) to share.

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Debra Albrecht
New Windsor, US
Nov 11, 2013 1:39 pm EST

Priceline is terrible at customer relations. They do not help resolve problems they make you work hard to get your refund when a mistake is made and the hotels do not like when you book with third parties. I experience with priceline was the the worst of any travel booking I have done before. I would never use them again and would not recommend any one book hotels using third parties.

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PULAOKHAO
, US
Mar 06, 2010 8:40 am EST

Due to system error in priceline computers, if you update your offer price to a lower price, it may still keep the original higher price. To avoid this, if you ever change anything in your offer [place, type of car or hotel, price, date, etc.], log out of your account, close your browser and delete all temporary files and history from cache and open your browser again and log in again and only then re-submit. This happenned to me and I called them at [protected]; got customer service in Guadaljara in Jasilco state in Mexico, and after being put on hold many times, they finally agreed it was their fault and cancelled my reservation at no charge [initially tried to charge me twenty dollars cancellation fee but i had to fight against it]

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Tracey
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Apr 21, 2008 10:57 am EDT

Okay let me give you a little insight from someone in the hotel business. First off 99.9% of hotels hate priceline, hotels.com, expedia, and all other 3rd party reservations. Nothing against the guests themselves, but those companies tend to make promises that they can't keep. They can't guarantee a certain bed type, when they book your reservation, it is booked as a "House Reservation" meaning whatever is available upon check in. If you want to guarantee bed type book with the hotel directly. In regards to pricing. The hotel should not have disclosed the rate that priceline is paying them to you, but unfortunately it happens once in a while. The rate they gave you is what priceline pays them. What you pay priceline is of course going to be higher, they have to make money off the reservation. Bottom line if you have requests book with the hotel itself, if you have no preference for anything then book with a 3rd party. You get what you pay for.

ComplaintsBoard
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12:00 am EDT

Priceline.com no money reimbursement!

I purchased airline round trip ticket to Ohio and the flight was delayed and canceled. So, I did not take my trip. I was told that I could not be reimburse my money back. First, I was told that if I call the airline back the next day they would give me a future flight the day I choose. They tried to put on a flight with Continental Airlines but they were full and had no more seats, then around 8:00 pm they said that they had a flight at La Guardia Airport that departs at 9:15 pm but they said that I might not make it because I was at United Airline In Newark New Jersey. I would like to know why do I have to loose my money because they did not have a flight for me.

Beware people!

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Will
,
Sep 09, 2007 8:54 pm EDT

You should get a travel credit on United good for one year from the date of the original flight or when you canceled your flight altogether. If you still have the e-ticket number, call united airlines and see if you could use the value of that ticket towards a new reservations.

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rider
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May 16, 2007 5:06 pm EDT

I thought the same.

ComplaintsBoard
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12:00 am EDT

Priceline.com priceline enables bad business attitude towards customers

I booked a hotel on Priceline using the "name your own price" feature. When using this feature, Priceline cannot guarantee the type of room being booked; however, Priceline indicates that any special requests must be made by calling the hotel. What Priceline does not disclose is that HOTELS ARE RUDE and unwilling to even listen to requests KNOWING IT WAS RESERVATION MADE THROUGH PRICELINE.

Bottom line is that although PRICELINE says that special requests are not guaranteed and are based on availability, the truth is that HOTELS second-rate PRICELINE users.

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cmunves
, US
Apr 08, 2011 11:55 pm EDT

i had the same problem, booked a hotel...tried calling to make sure that i got a room with 2 beds...they can't open the reservation..PRICLINE WON'T LET THEM OPEN THEIR RESERVATION...what a freaken rip off!

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Denise923
Lexington, US
Jan 10, 2011 8:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This was the worst experience I have ever had with a company. Not just the fact that they changed my flights so much that I lost two days of a 4 day vacation, but trying to speak to someone that speaks english fluently and that can do more than just read what is on there screen. Also, they couldn't even find me in the system but sure as hell could call back after they hung up on me. But proceeded to call my mother in law, they didn't even know who they were talking to.
They can not help you at all. I haven't had a vacation in 13 years and finally had a chance to go somewhere and they literally messed it up so bad I lost my money on the flight stayed home and not taking a vacation at all. I work for the Dept of Justice and believe me I will let everyone that I know and don't know not to use your service. I have also gone on facebook and will write a complaint so that anyone that brings up your website will also get my comments. My mother in law who paid for the flight is also doing everything in her power to make sure people know what is going on with your company.

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irritated1000000
Mitchell, US
Aug 15, 2009 9:56 pm EDT

I agree! Priceline reserved 1 queen bed for the 3 of us. The hotel clerk said that they always only reserve 1 queen bed, so that's what they plan on - even though they often then have families of 3-5 show up expecting the correct number of beds. They also automatically gave us a smoking room. I'm guessing they automatically give Priceline customers smoking rooms - so rude. So, they tell us we can upgrade to a 2 queen or sweet for $20.00. We learn we could rent a rollaway for 10, but it won't fit in a queen room and, of course, the room is smoking. So, we upgrade. What other choice do we have? We've already paid for the room! They explain how irritated they are with Pricelin for always reserving 1 bed no matter how many guests. This is the only online service they have problems with --- and the customer pays. Yes, it is the hotel itself ripping us off, but also Priceline's fault for never specifying number of guests. Unless they change their policy, I will not be using Priceline again.

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mee32
Richmond, CA
Aug 13, 2009 12:57 am EDT

Priceline.com has the worst service! We bid a hotel room through Priceline.com.08/09 When we arrived the hotel exhausting from the long drive, we heard the terrible news. The front desk told us that our room was not booked. The hotel was already fully booked for three weeks. Priceline.com simply made a mistake. No way they could let us have a room that night. We called the Priceline customer service holding on the line for 30 minutes (was 1:30 am) and the only thing we got from them was there's nothing they can do, the only thing they can do is refund the money. Otherwise, we had to wait for another 30 valuable minutes for them to search another..but they could not guarantee. Horrible service! Story did not end here...after we returned from the trip, found out that we did not get the refund from Priceline.com. Called them again, XXX Priceline said we canceled our reservation for the reason why we did not get our money back. HORRIBLE! Okay, so later someone from Price.com finally called us for apology but they are not sincere AT ALL!
This is what they wrote:
" If your reservation included travel insurance, then this refund does not include the travel insurance premium.
Your refund will be posted by your credit card company within the next 10 business days.
We would like to remind you that this cancellation has been granted based on the extenuating circumstances related to your reservation. Under normal circumstances, reservations cannot be changed or cancelled."

YES I understand reservation cannot be changed or cancelled, but you didn't give us a room ! you didn't do any service for us. In the other words, you stole our time and money!

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elad
Thornhill, CA
Jul 18, 2009 8:52 am EDT

We booked what was supposed to be a 4 star hotel with Priceline. Once we got the confirmation of your reservation I checked the hotel & realized that the rooms given to Priceline customers were barely 3 star rooms. A tiny room with one double bed for two adults is the room we have been allocated. I have been to many hotels & have never seen a four star hotel with one double bed! The hotel is not a four star hotel by any standard except for Priceline. Of course phone calls to the hotel & Priceline did nothing. Will not use Priceline again.

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Cynthia McClure
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May 12, 2008 6:40 pm EDT

I will never use Priceline again. On 4-30-08, I booked a trip for myself and 2 uncles to see my Dad who was diagnosed with colon cancer. On 5-2-08, he unexpectly passed away. When I cancelled my trip for 5-3-08, I received nothing but a runaround. Spoke to two agents who spoke poor english and seemed liked they were reading from a script. When I asked for a supervisor, I was placed on hold then disconnected. Great service when you are in the middle of dealing with the death of your father. i will tell everyone I know not to use this company

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Mary Celine and Stuart Bentley
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May 11, 2008 12:00 pm EDT

We recently booked a Raleigh, NC area package through Priceline. Dates were: 04/26 thru 04/30. The flight and car rental went as scheduled with no hang-ups. The prepaid, Best Western Cary Inn and extended Stay hotel was a great disappointment. We looked forward to use of the pool - empty and garbage left from last year surrounding the pool. Snack machine was out of order. Fire alarm sounded at 1:30 a.m. on April 27. We waited outside of motel for approximately one hour with no direction or safety assurances from staff/management. No one checked to see if everyone was out and no one gave the all clear after fire trucks left. Will not stay at that Best Western upon my many return trips to Cary.

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guy fahnhorst
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May 06, 2008 2:50 pm EDT

I booked a 3 star hotel on priceline and when I got to the room I was very dissapointed. It was no better than a motel 6. I tried to call a representive and I was hung up and had no help from a person named Michael (3041) and reny(93386). It took me over 1 hour to get hold of a guest services reprensentive and when I did Alexandria7390) stated there was nothing they could do. I will never use priceline again. You don't save money.

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Customer Service Rep
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Sep 26, 2007 6:26 am EDT

I am confused -- how is bad service at a hotel priceline's fault? It sounds as though priceline was pretty open and up front about the fact that they cannot guarantee the room type or special requests. Your posting states that.

ComplaintsBoard
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12:00 am EDT

Priceline.com unfair advertising practices

Dear Consumer,

Do not use Priceline.com. If for any reason you must change your date of travel, you will not get a refund or for that matter you will lose the entire cost of your airline tickets plus their service fee. I had to have surgery on a scheduled flight date and was told that I was not able to get a refund or change the ticket date.

Be advised ...no where on priceline.com's website does it say that it does not allow changes to a reservation, that means, airline ticket, hotel, etc. They instead have a hidden icon that you must click on that says 'travel insurance'. I feel this is a tricky way to get away with murder on consumers.

So, do not use priceline and also complain, complaign, complaign to the fcc, to whoever will listen. Look it's us against goliath, but we know who won that battle!

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John H.
Seattle, US
Mar 31, 2009 10:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I used priceline.com for the first (and last) time about a month ago to purchase 3 round trip tickets from Seattle to Austin, Texas for a friends wedding. At the time of the purchase, I was not certain of the departure date - so I wanted to buy refundable tickets. Although the priceline.com website was very clear about stating that any tickets bought through their "name your own price" outlet were non-refundable, they were not clear about whether tickets purchased throughout the rest of their site were non-refundable. After digging through a lot of material on their website, I came to the conclusion that the tickets could be refunded (minus $150) as long as I canceled in a "timely manner". This made sense to me so I purchased the 3 $350 tickets (for a total of $1050).

A few days later I was realized I was going to have to change the departure date from Seattle to Austin to a day earlier. I called customer support and they attempted to help me. Unfortunately, the cheapest alternative to what I already had was $700 and I didn't want to spend that kind of money. I confirmed that I would be able to cancel the tickets and looked at other websites to find something cheaper.

I purchased a $350 replacement ticket for myself from another company (Expedia) that left Seattle a day earlier than by priceline.com tickets. (The remaining 2 tickets did not need to be changed so I left them as is.) I then called priceline.com and told them I wanted a refund for my ticket. They informed me that the ticket was non-refundable and that they would hold the money for a year and that I could use it during that time - but after a year the money would be gone. I told them that I felt that was deceptive - that I had been informed that I could get a refund for my ticket, that I didn't purchase non-refundable tickets - that their website STILL said that I could cancel the tickets and only be out $150. They replied that they would have to "listen to the tapes" of the person who informed me that I could get a refund - to verify that she actually said that. I was informed that they would call me back if 5 business days.

5 business days came and went without a call. I called them back and they apologized for not returning my call when they promised. I was also informed that they had not yet listened to the tapes. Additionally, I was now told that my were non only non-refundable - but that I could no longer cancel them - meaning that I was out the full cost of the ticket. I told them that I had made 2 previous calls to cancel the tickets and that this was unfair. They apologized and I was told that they would call me within 3 business days. I confirmed that they had my correct phone number.

It's now 8 business days since they were supposed to call me back. I have heard nothing. I don't know if they ever canceled by ticket. I don't know if I have $350 credit at priceline.com. I don't WANT $500 credit at priceline.com. Their site is very deceptive as to the nature of the tickets. At no time were people rude to me on the phone - everyone was very nice and/or apologetic. I was never rude to anyone on the phone. However, it seems pretty clear their job is to get you off the phone and hope that you go away. I was promised twice that they would return by calls - but no return call was every made.

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paulette yearout
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May 12, 2008 3:40 pm EDT

PRICELINE F'ED ME UP. I BOUGHT 2 DIFFERENT TICKETS & THEY HAVE ME ARRIVING IN PDX @ 10:00AM AND LEAVING PDX @ 7:45 AM ON THE SAME DAY. WHEN I SAW THERE MISTAKE, THEY ASSURED ME THE TICKET WAS NOT ACCEPTED-BUT WHEN I LOOKED IN MY BANK ACCOUNT THEY CHARGED BOTH TICKETS ANYWAY. ON THE PHONE THEY AGAIN DENIED THAT THE CHARGED THE 2ND TICKET UNTIL I WENT OVER THE FACTS WITH THEM FOR OVER 1 HOUR, THEN I WAS TOLD THERE WAS NO ONE HIGHER TO TALK TOO AND TOUGH LUCK. WHEN YOU PUT IN FOR TICKETS, THE TIME DOES NOT SHOW UNTIL AFTER YOU "BUY TICKETS NOW". i KEEP TELLING THEM IT IS THERE MISTAKE, AND ALL THEY HAVE TO DO IS ADJUST ONE OF THE TIMES SO THERE WILL BE NO OVER LAP - BUT THEY COULD GIVE A S__T. I THINK THAT EVERYONE SHOULD BE VERY VERY CAREFUL. THEY ARE DISHONEST AND CHEATS. I WISH I COULD TAKE THEM TO COURT OVER THIS. I AM POOR AND HAVE HAD 8 SURGRIES AND CANNOT AFFORD THIS f___K UP. I WISH I HAD PAID CLOSER ATTENTION AND NOT BELIEVED THEM. I HAVE NEVER HAD SUCH HORRIBLE CUSTOMER SERVICE WITH ANY COMPANY THANKS

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Sydney
,
Mar 11, 2008 9:11 pm EDT

Do not use Priceline. They bill you for a rental car and then the rental car company bills you too. So you get double billed. And Priceline has no customer service rep you can talk too. It's all by email. What a horrible way to run a business. Never use them or you will have problems with no way to fix them.

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Sal Barcia
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Jan 20, 2008 7:35 am EST

Priceline cannot be trusted. A few weeks ago they processed a charge against my account despite the fact that an incorrect security code was provided to their website by an unauthorized user.

Priceline claims it does not historically save your security code. The fact is they tried twice to process this charge against my creidt card, once unsuccessfully. They then apparnetly searched my record of purchases, found my security code, and supplied it to American Express without my authorization.

On many phone calls, they finally told me they will on occasion process a charge without a correct security code, but also told me they would not tell me what those circumstances are.

This is criminal behavior, and PRiceline must be avoided.

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Priceline.com - price difference on airline tickets

I am on a fixed income and so money is tight. Went on-line to see about buying a ticket to fly to Michigan to see relatives. Went to priceline.com and was quoted a price very nice price in fact. Guess what your parents tell you is true if it is to good to be true then it is. When I got my card and tried to purchase my ticket it went from $121 to $321 why is this?!

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Priceline.com In-depth Review

Website Design and User Experience: The website design of Priceline.com is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Products and Services: Priceline.com offers a wide range of products and services, catering to various travel needs. From flights and hotels to car rentals and vacation packages, they have it all. The extensive selection ensures that users can find the perfect option to suit their preferences and budget.

Pricing and Discounts: Priceline.com is known for its competitive pricing and attractive discounts. They offer exclusive deals and discounts on flights, hotels, and rental cars, allowing users to save money on their travel expenses. The "Name Your Own Price" feature also enables users to bid for the best prices, adding an element of excitement to the booking process.

Customer Service and Support: Priceline.com provides excellent customer service and support. Their dedicated support team is available 24/7 to assist users with any queries or issues they may have. The prompt and helpful responses ensure that users feel valued and supported throughout their booking journey.

Booking Process and Ease of Use: The booking process on Priceline.com is straightforward and user-friendly. The website guides users through each step, making it easy to select and book their desired travel options. The streamlined process ensures a hassle-free experience, saving users time and effort.

Transparency and Trustworthiness: Priceline.com maintains a high level of transparency and trustworthiness. They provide detailed information about each travel option, including photos, reviews, and ratings from other users. This transparency helps users make informed decisions and ensures that they can trust the information provided on the website.

Mobile App Functionality: Priceline.com's mobile app offers excellent functionality, allowing users to book and manage their travel plans on the go. The app is user-friendly and responsive, providing a seamless experience across different devices. Users can easily access their bookings, receive notifications, and make changes or cancellations conveniently.

Loyalty Program and Rewards: Priceline.com offers a loyalty program called Priceline VIP, which rewards users with exclusive benefits and discounts. Members can earn points on their bookings, which can be redeemed for future travel expenses. The loyalty program adds value to the overall user experience and encourages repeat bookings.

Additional Features and Benefits: In addition to its core travel services, Priceline.com offers several additional features and benefits. These include travel insurance options, airport transfers, and the ability to bundle flights and hotels for additional savings. These extra features enhance the overall travel experience and provide users with added convenience.

Overall User Satisfaction and Recommendations: Overall, Priceline.com receives high user satisfaction due to its user-friendly website design, competitive pricing, excellent customer service, and convenient booking process. Users highly recommend Priceline.com for its wide range of travel options, attractive discounts, and reliable support. Whether you're planning a quick getaway or a long vacation, Priceline.com is a trusted platform that delivers on its promises.

How to file a complaint about Priceline.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Priceline.com. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Unresponsive Customer Service at Priceline.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Priceline.com. Include key areas such as booking problems, customer service interactions, billing discrepancies, or issues with refunds or cancellations. Mention any relevant transaction information, such as booking numbers or dates. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the responses received from Priceline.com. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Priceline.com. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct and relevant to your issue with Priceline.com.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Priceline.com or other users to further address your complaint.

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Contact Priceline.com customer service

Phone numbers

800 7742 3546 1800 123 3316 More phone numbers

Website

www.priceline.com

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Use this comments board to leave complaints and reviews about Priceline.com. Discuss the issues you have had with Priceline.com and work with their customer service team to find a resolution.