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Priceline / no refund

US Review updated:

I got a car rental for $12 a day through Priceline. The next page offered an "upgrade" from a subcompact to a compact for $12 a day. Sure, I though, compact for same price as a subcompact, why not?

It turns out that it wasn't the same $12 a day I was paying but was an additional $12 a day. I called up their "customer service" within 2 minutes. There is nothing they can do about it, according to them... according to Travis. Outrageous, and what is worse, they don't care. Priceline, not sure it is worth it. May be the last time I do business with them.

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Comments

  •   Dec 08, 2012

    I would have assumed the 'upgrade' would cost an additional $12; otherwise, the next page would have said FREE upgrade from subcompact to compact.
    Did you actually call priceline and tell them you thought the $12 upgrade would cost you nothing?

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